XOPS
Overview
Senior Solutions Engineer - Western U.S. We’re looking for a Senior Solutions Engineer to join our go-to-market team, supporting new business and expansion in Enterprise and Strategic accounts across the Western U.S. You’ll be the technical face of XOPS, partnering closely with Account Executives to lead discovery, guide product evaluations, and build trusted advisor relationships with IT, security, and business stakeholders. You’ll articulate the value of our platform, run tailored demos and proofs of value, and provide feedback to product and engineering teams to help us win and grow with the right customers. Responsibilities
Partner with Sales to develop and execute technical strategies for key Enterprise and Strategic prospects Deliver compelling technical presentations and customized product demonstrations to technical and non-technical audiences Lead discovery conversations to understand customer IT operations environments, business challenges, and automation goals Scope and execute successful product evaluations and pilots, serving as technical lead and solution architect Serve as a trusted advisor to senior IT stakeholders, including CIOs, CTOs, and IT Ops leadership Capture feedback and competitive insights from the field and channel back to product and engineering Stay up to date on the evolving XOPS platform and broader ecosystem across observability, automation, and IT operations Occasionally support post-sale technical handoffs to ensure a smooth customer transition Requirements
5+ years in a Sales Engineer, Solutions Engineer, Solutions Architect, or equivalent technical pre-sales role Proven success working with Enterprise and Strategic accounts across varied verticals Deep understanding of modern IT operations, observability platforms, automation workflows Strong communication and presentation skills, with experience engaging both technical and executive audiences Experience managing technical evaluations or proof-of-concepts (POCs) from start to finish Familiarity with technologies such as SaaS platforms, APIs, cloud infrastructure (AWS, Azure, GCP), ITSM, endpoint management Self-starter with strong time management and organizational skills Based in the Western U.S. region, with ability to travel occasionally for key customer meetings Experience selling or supporting platforms in the IT operations, ITSM, endpoint management, or SaaS observability space Experience with CMDBs or understanding how IT teams use CMDBs to support ITSM processes and solution design Compensation and Benefits
Base pay range: $189,000.00/yr - $210,000.00/yr. For this role, the salary range is $189,000 - $210,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. High-impact role at a product-led company Opportunity to shape how Fortune 1000 companies transform their IT operations Collaborative, high-performance culture with a strong bias toward action Competitive compensation, equity, and benefits Benefits
Competitive Compensation: Salary, Equity, and 401K Comprehensive Vision, Dental, and Healthcare plans Discretionary Time off Policy 11 Company-paid Holidays Hybrid Work Policy Opportunity to be part of a rapidly growing startup and make a real impact
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Senior Solutions Engineer - Western U.S. We’re looking for a Senior Solutions Engineer to join our go-to-market team, supporting new business and expansion in Enterprise and Strategic accounts across the Western U.S. You’ll be the technical face of XOPS, partnering closely with Account Executives to lead discovery, guide product evaluations, and build trusted advisor relationships with IT, security, and business stakeholders. You’ll articulate the value of our platform, run tailored demos and proofs of value, and provide feedback to product and engineering teams to help us win and grow with the right customers. Responsibilities
Partner with Sales to develop and execute technical strategies for key Enterprise and Strategic prospects Deliver compelling technical presentations and customized product demonstrations to technical and non-technical audiences Lead discovery conversations to understand customer IT operations environments, business challenges, and automation goals Scope and execute successful product evaluations and pilots, serving as technical lead and solution architect Serve as a trusted advisor to senior IT stakeholders, including CIOs, CTOs, and IT Ops leadership Capture feedback and competitive insights from the field and channel back to product and engineering Stay up to date on the evolving XOPS platform and broader ecosystem across observability, automation, and IT operations Occasionally support post-sale technical handoffs to ensure a smooth customer transition Requirements
5+ years in a Sales Engineer, Solutions Engineer, Solutions Architect, or equivalent technical pre-sales role Proven success working with Enterprise and Strategic accounts across varied verticals Deep understanding of modern IT operations, observability platforms, automation workflows Strong communication and presentation skills, with experience engaging both technical and executive audiences Experience managing technical evaluations or proof-of-concepts (POCs) from start to finish Familiarity with technologies such as SaaS platforms, APIs, cloud infrastructure (AWS, Azure, GCP), ITSM, endpoint management Self-starter with strong time management and organizational skills Based in the Western U.S. region, with ability to travel occasionally for key customer meetings Experience selling or supporting platforms in the IT operations, ITSM, endpoint management, or SaaS observability space Experience with CMDBs or understanding how IT teams use CMDBs to support ITSM processes and solution design Compensation and Benefits
Base pay range: $189,000.00/yr - $210,000.00/yr. For this role, the salary range is $189,000 - $210,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. High-impact role at a product-led company Opportunity to shape how Fortune 1000 companies transform their IT operations Collaborative, high-performance culture with a strong bias toward action Competitive compensation, equity, and benefits Benefits
Competitive Compensation: Salary, Equity, and 401K Comprehensive Vision, Dental, and Healthcare plans Discretionary Time off Policy 11 Company-paid Holidays Hybrid Work Policy Opportunity to be part of a rapidly growing startup and make a real impact
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