XOPS
Senior Solutions Engineer - Western U.S.
XOPS, San Francisco, California, United States, 94199
Senior Solutions Engineer - Western U.S.
Base pay range: $189,000.00/yr - $210,000.00/yr About XOPS: XOPS delivers autonomous IT, unifying IT, HR, and Finance systems into a self-healing single source of truth and deploying software robots that do real work. XOPS is the active system of intelligence with a living knowledge graph that maintains lifecycle intelligence across every employee, device, and system. This enables XOPS robots to implement policies autonomously 24/7, elevating IT professionals. The role focuses on supporting new business and expansion in Enterprise and Strategic accounts across the Western U.S. You will be the technical face of XOPS, partnering with Account Executives to lead discovery, guide product evaluations, and build trusted advisor relationships with IT, security, and business stakeholders. You will articulate the value of our platform, run tailored demos and proofs of value, and provide feedback to product and engineering to help win and grow with the right customers. Responsibilities
Partner with Sales to develop and execute technical strategies for key Enterprise and Strategic prospects Deliver compelling technical presentations and customized product demonstrations to technical and non-technical audiences Lead discovery conversations to understand customer IT operations environments, business challenges, and automation goals Scope and execute successful product evaluations and pilots, serving as technical lead and solution architect Serve as a trusted advisor to senior IT stakeholders, including CIOs, CTOs, and IT Ops leadership Capture feedback and competitive insights from the field and channel back to product and engineering Stay up to date on the evolving XOPS platform and broader ecosystem across observability, automation, and IT operations Occasionally support post-sale technical handoffs to ensure a smooth customer transition Requirements
5+ years in a Sales Engineer, Solutions Engineer, Solutions Architect, or equivalent technical pre-sales role Proven success working with Enterprise and Strategic accounts across varied verticals Deep understanding of modern IT operations, observability platforms, automation workflows Strong communication and presentation skills, with experience engaging both technical and executive audiences Experience managing technical evaluations or proofs-of-concept (POCs) from start to finish Familiarity with SaaS platforms, APIs, cloud infrastructure (AWS, Azure, GCP), ITSM, endpoint management Self-starter with strong time management and organizational skills Based in the Western U.S. region, with ability to travel occasionally for key customer meetings Experience selling or supporting platforms in IT operations, ITSM, endpoint management, or SaaS observability space Experience with CMDBs or understanding how IT teams use CMDBs to support ITSM processes and solution design Benefits
Competitive Compensation: Salary, Equity, and 401K Comprehensive Vision, Dental, and Healthcare plans Discretionary Time off Policy 11 Company-paid Holidays Hybrid Work Policy Opportunity to be part of a rapidly growing startup and make a real impact
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Base pay range: $189,000.00/yr - $210,000.00/yr About XOPS: XOPS delivers autonomous IT, unifying IT, HR, and Finance systems into a self-healing single source of truth and deploying software robots that do real work. XOPS is the active system of intelligence with a living knowledge graph that maintains lifecycle intelligence across every employee, device, and system. This enables XOPS robots to implement policies autonomously 24/7, elevating IT professionals. The role focuses on supporting new business and expansion in Enterprise and Strategic accounts across the Western U.S. You will be the technical face of XOPS, partnering with Account Executives to lead discovery, guide product evaluations, and build trusted advisor relationships with IT, security, and business stakeholders. You will articulate the value of our platform, run tailored demos and proofs of value, and provide feedback to product and engineering to help win and grow with the right customers. Responsibilities
Partner with Sales to develop and execute technical strategies for key Enterprise and Strategic prospects Deliver compelling technical presentations and customized product demonstrations to technical and non-technical audiences Lead discovery conversations to understand customer IT operations environments, business challenges, and automation goals Scope and execute successful product evaluations and pilots, serving as technical lead and solution architect Serve as a trusted advisor to senior IT stakeholders, including CIOs, CTOs, and IT Ops leadership Capture feedback and competitive insights from the field and channel back to product and engineering Stay up to date on the evolving XOPS platform and broader ecosystem across observability, automation, and IT operations Occasionally support post-sale technical handoffs to ensure a smooth customer transition Requirements
5+ years in a Sales Engineer, Solutions Engineer, Solutions Architect, or equivalent technical pre-sales role Proven success working with Enterprise and Strategic accounts across varied verticals Deep understanding of modern IT operations, observability platforms, automation workflows Strong communication and presentation skills, with experience engaging both technical and executive audiences Experience managing technical evaluations or proofs-of-concept (POCs) from start to finish Familiarity with SaaS platforms, APIs, cloud infrastructure (AWS, Azure, GCP), ITSM, endpoint management Self-starter with strong time management and organizational skills Based in the Western U.S. region, with ability to travel occasionally for key customer meetings Experience selling or supporting platforms in IT operations, ITSM, endpoint management, or SaaS observability space Experience with CMDBs or understanding how IT teams use CMDBs to support ITSM processes and solution design Benefits
Competitive Compensation: Salary, Equity, and 401K Comprehensive Vision, Dental, and Healthcare plans Discretionary Time off Policy 11 Company-paid Holidays Hybrid Work Policy Opportunity to be part of a rapidly growing startup and make a real impact
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