Troutman Pepper Locke LLP
Legal Knowledge Management Specialist
Troutman Pepper Locke LLP, Chicago, Illinois, United States, 60290
Overview
The Knowledge Management (KM) Specialist will work closely with the Director of Knowledge Solutions, other KM team members, and stakeholders to organize, maintain, and optimize the firm's knowledge resources while ensuring efficient access and utilization across the firm. The KM Specialist will also be responsible for planning and delivering training, including on Generative AI tools as well as other emerging technologies; developing and executing communications strategies; and providing comprehensive support for legal KM solutions. The KM Specialist will assist with the collection, categorization, organization, and maintenance of legal documents, templates, and best practices to ensure the efficient use of knowledge resources across the firm. Base pay range
$80,000.00/yr - $100,000.00/yr
Responsibilities
Work with the Director of Knowledge Solutions and other KM team members to develop, deploy, and manage a portfolio of legal knowledge management solutions and tools to strengthen legal KM across the firm. Ensure the timely execution and delivery of KM projects by maintaining systems for legal forms and precedent libraries, implementing data management systems, collecting valuable knowledge assets, and championing the use of best practices for legal KM. In collaboration with practice group stakeholders, track and categorize new KM submissions and ensure the accuracy and consistency of information with established practices. Monitor the lifecycle of KM content and ensure outdated or obsolete materials are archived or updated as needed with input from practice group stakeholders. Be aware of taxonomies used across other areas of the firm to ensure the accuracy and consistency of KM categorizations with other resources. Collaborate with the Research Services Department to identify opportunities to provide and leverage external content alongside internal content in response to KM queries. Plan, develop, and deliver training programs and materials for attorneys and staff on KM tools, intranet resources, and best practices, ensuring effective onboarding, adoption, and ongoing use of knowledge management solutions. Serve as a resource to all firm personnel for training and assistance with accessing and using KM tools. Complete in-depth analysis of data collected from practice groups and assist in the development of internal and client-facing data projects. Continuously build on understanding of practice groups and relevant legal issues and resources to provide KM support. Support the day-to-day operations of the firm's Legal KM tools, including content maintenance for intranet sites, databases, and KM resources. Provide mentoring, training, and advisory guidance to content managers and contributors, helping them create engaging and effective content for the intranet and other KM platforms. Keep project stakeholders informed of progress on an ongoing basis and provide support to the business for tasks to which they are assigned. For assigned projects, organize or participate in project after-action reviews, analyze the findings, and make recommendations to the KM leadership team regarding opportunities for process improvement. Work with the Director of Knowledge Solutions to ensure that Legal KM projects are following best practice and utilizing established project standards, procedures, and quality objectives.
Knowledge, Skills, and Abilities
Proficiency in KM tools, particularly document management systems, with a very strong preference for iManage. Familiarity with collaboration and project management tools (e.g., Microsoft Teams, Asana). Ability to collaborate with practice group stakeholders to keep practice group intranet pages up to date. Aptitude and interest in communications and legal technologies and how they can help lawyers work more effectively and efficiently. Advanced knowledge of Microsoft Office Suite and capable of producing quality, compelling communications in various forms, including memos, spreadsheets, and slides. Self-motivated with a proactive approach to problem-solving and innovation. Knowledge of the typical workflows and needs of attorneys in the practice. Strong communication, presentation, and interpersonal skills. Ability to work independently and collaboratively across departments in a fast-paced environment. Strong organization and time management skills. Ability to handle confidential and sensitive information with the appropriate discretion. Comfortable working in a fast-paced environment and able to handle multiple projects at the same time, with ability to re-prioritize work to keep up with the needs of the business. Ability to influence without having direct management responsibility. Commitment to professional development and continuous learning, as well as a passion for KM, technology, innovation, and creative problem solving. Ability to establish credibility with the Firm’s lawyers and clients as a valuable resource and internal consultant.
Education and/or Experience
Bachelor’s degree, preferably in library science, information management, business administration, communications, or related field. Minimum of three (3) years of increasingly responsible, directly related experience in knowledge management and curation in a complex environment. Experience in a law firm, corporate legal department, or other legal services provider environment. Knowledge management coursework or certification strongly desired. Experience planning and delivering training preferred. Prior experience managing projects required.
The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs. This position description does not constitute a written or implied contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com. Equal Employment Opportunity: Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law. Compensation is dependent on several factors, such as position, location, education, training, and/or experience. Hiring Salary Range: $80,000.00 - $100,000.00
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The Knowledge Management (KM) Specialist will work closely with the Director of Knowledge Solutions, other KM team members, and stakeholders to organize, maintain, and optimize the firm's knowledge resources while ensuring efficient access and utilization across the firm. The KM Specialist will also be responsible for planning and delivering training, including on Generative AI tools as well as other emerging technologies; developing and executing communications strategies; and providing comprehensive support for legal KM solutions. The KM Specialist will assist with the collection, categorization, organization, and maintenance of legal documents, templates, and best practices to ensure the efficient use of knowledge resources across the firm. Base pay range
$80,000.00/yr - $100,000.00/yr
Responsibilities
Work with the Director of Knowledge Solutions and other KM team members to develop, deploy, and manage a portfolio of legal knowledge management solutions and tools to strengthen legal KM across the firm. Ensure the timely execution and delivery of KM projects by maintaining systems for legal forms and precedent libraries, implementing data management systems, collecting valuable knowledge assets, and championing the use of best practices for legal KM. In collaboration with practice group stakeholders, track and categorize new KM submissions and ensure the accuracy and consistency of information with established practices. Monitor the lifecycle of KM content and ensure outdated or obsolete materials are archived or updated as needed with input from practice group stakeholders. Be aware of taxonomies used across other areas of the firm to ensure the accuracy and consistency of KM categorizations with other resources. Collaborate with the Research Services Department to identify opportunities to provide and leverage external content alongside internal content in response to KM queries. Plan, develop, and deliver training programs and materials for attorneys and staff on KM tools, intranet resources, and best practices, ensuring effective onboarding, adoption, and ongoing use of knowledge management solutions. Serve as a resource to all firm personnel for training and assistance with accessing and using KM tools. Complete in-depth analysis of data collected from practice groups and assist in the development of internal and client-facing data projects. Continuously build on understanding of practice groups and relevant legal issues and resources to provide KM support. Support the day-to-day operations of the firm's Legal KM tools, including content maintenance for intranet sites, databases, and KM resources. Provide mentoring, training, and advisory guidance to content managers and contributors, helping them create engaging and effective content for the intranet and other KM platforms. Keep project stakeholders informed of progress on an ongoing basis and provide support to the business for tasks to which they are assigned. For assigned projects, organize or participate in project after-action reviews, analyze the findings, and make recommendations to the KM leadership team regarding opportunities for process improvement. Work with the Director of Knowledge Solutions to ensure that Legal KM projects are following best practice and utilizing established project standards, procedures, and quality objectives.
Knowledge, Skills, and Abilities
Proficiency in KM tools, particularly document management systems, with a very strong preference for iManage. Familiarity with collaboration and project management tools (e.g., Microsoft Teams, Asana). Ability to collaborate with practice group stakeholders to keep practice group intranet pages up to date. Aptitude and interest in communications and legal technologies and how they can help lawyers work more effectively and efficiently. Advanced knowledge of Microsoft Office Suite and capable of producing quality, compelling communications in various forms, including memos, spreadsheets, and slides. Self-motivated with a proactive approach to problem-solving and innovation. Knowledge of the typical workflows and needs of attorneys in the practice. Strong communication, presentation, and interpersonal skills. Ability to work independently and collaboratively across departments in a fast-paced environment. Strong organization and time management skills. Ability to handle confidential and sensitive information with the appropriate discretion. Comfortable working in a fast-paced environment and able to handle multiple projects at the same time, with ability to re-prioritize work to keep up with the needs of the business. Ability to influence without having direct management responsibility. Commitment to professional development and continuous learning, as well as a passion for KM, technology, innovation, and creative problem solving. Ability to establish credibility with the Firm’s lawyers and clients as a valuable resource and internal consultant.
Education and/or Experience
Bachelor’s degree, preferably in library science, information management, business administration, communications, or related field. Minimum of three (3) years of increasingly responsible, directly related experience in knowledge management and curation in a complex environment. Experience in a law firm, corporate legal department, or other legal services provider environment. Knowledge management coursework or certification strongly desired. Experience planning and delivering training preferred. Prior experience managing projects required.
The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs. This position description does not constitute a written or implied contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com. Equal Employment Opportunity: Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law. Compensation is dependent on several factors, such as position, location, education, training, and/or experience. Hiring Salary Range: $80,000.00 - $100,000.00
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