Frontwave Arena
Director of Ticketing Operations
Frontwave Arena, Oceanside, California, United States, 92058
3 days ago Be among the first 25 applicants
At Frontwave Arena, you’ll be part of a high-energy, forward-thinking team at the intersection of sports, entertainment, and community. Be a part of shaping the creative voice of two of San Diego’s most exciting teams and help define the visual experience for fans from the moment they walk in the door. Frontwave Arena is a state-of-the-art, 7,500-seat indoor venue located in Oceanside, California. It is home to the San Diego Clippers of the NBA G League and the 16-time champion San Diego Sockers of the Major Arena Soccer League. In addition to hosting world-class concerts, sporting events, and community programming, Frontwave Arena also oversees the business operations for both the San Diego Clippers and San Diego Sockers, offering a dynamic and fast-paced environment for professionals passionate about sports and live entertainment.
The Director of Ticketing Operations will oversee all aspects of ticketing for entertainment shows, concerts, and sporting events at Frontwave Arena. This role is responsible for leading and developing a ticketing team, ensuring smooth and efficient operations, and collaborating with internal and external stakeholders to drive ticket sales, enhance the guest experience, and maximize revenue.
This is an in-office leadership role based in the San Diego area.
Key Responsibilities
Lead, manage, and mentor the ticketing operations team, ensuring exceptional service and operational excellence. Oversee the day-to-day ticketing operations, including box office management, event builds, reporting, and reconciliation. Partner with promoters, team partners (San Diego Clippers & San Diego Sockers), and internal departments to plan, implement, and execute ticketing strategies. Ensure compliance with ticketing policies, procedures, and financial controls. Implement best practices in ticketing software, technology, and data analytics to improve sales, efficiency, and customer experience. Develop staffing plans and schedules for box office and event ticketing staff. Collaborate closely with marketing and sales to optimize pricing, promotions, and seat inventory management. Provide reporting and insights to senior leadership on ticket sales performance, revenue, and trends. Maintain excellent relationships with season ticket holders, groups, and premium customers through efficient and customer-friendly service. Qualifications
Bachelor’s degree in business, sports management, or related field (preferred). 7+ years of experience in ticketing operations, including at least 3 years in a leadership role. Proven track record managing ticketing for large-scale sporting and/or entertainment events. Strong knowledge of ticketing systems (e.g., Ticketmaster, AXS, SeatGeek, or equivalent). Exceptional leadership, organizational, and problem-solving skills. Strong financial acumen, including experience with reconciliations, reporting, and revenue management. Excellent communication skills with ability to work collaboratively across departments and with external partners. Must reside in or be willing to relocate to the San Diego area for onsite work. What We Offer
Competitive compensation package Comprehensive benefits including medical, dental, vision, and 401(k). Opportunities to lead in a dynamic, high-energy environment. Be part of the team bringing first-class entertainment and sports to San Diego. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Seniority level
Director Employment type
Full-time Job function
Other Industries
Entertainment Providers Referrals increase your chances of interviewing at Frontwave Arena by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Lead, manage, and mentor the ticketing operations team, ensuring exceptional service and operational excellence. Oversee the day-to-day ticketing operations, including box office management, event builds, reporting, and reconciliation. Partner with promoters, team partners (San Diego Clippers & San Diego Sockers), and internal departments to plan, implement, and execute ticketing strategies. Ensure compliance with ticketing policies, procedures, and financial controls. Implement best practices in ticketing software, technology, and data analytics to improve sales, efficiency, and customer experience. Develop staffing plans and schedules for box office and event ticketing staff. Collaborate closely with marketing and sales to optimize pricing, promotions, and seat inventory management. Provide reporting and insights to senior leadership on ticket sales performance, revenue, and trends. Maintain excellent relationships with season ticket holders, groups, and premium customers through efficient and customer-friendly service. Qualifications
Bachelor’s degree in business, sports management, or related field (preferred). 7+ years of experience in ticketing operations, including at least 3 years in a leadership role. Proven track record managing ticketing for large-scale sporting and/or entertainment events. Strong knowledge of ticketing systems (e.g., Ticketmaster, AXS, SeatGeek, or equivalent). Exceptional leadership, organizational, and problem-solving skills. Strong financial acumen, including experience with reconciliations, reporting, and revenue management. Excellent communication skills with ability to work collaboratively across departments and with external partners. Must reside in or be willing to relocate to the San Diego area for onsite work. What We Offer
Competitive compensation package Comprehensive benefits including medical, dental, vision, and 401(k). Opportunities to lead in a dynamic, high-energy environment. Be part of the team bringing first-class entertainment and sports to San Diego. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Seniority level
Director Employment type
Full-time Job function
Other Industries
Entertainment Providers Referrals increase your chances of interviewing at Frontwave Arena by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr