PHASIUM / Megmeet USA
Business Relationship Analyst (Supply Chain & Logistics)
PHASIUM / Megmeet USA, San Jose, California, United States, 95199
Overview
Business Relationship Analyst (Supply Chain & Logistics) – on-site in San Jose, CA. Full-time role with hybrid schedule (Mon–Thu in-office, Fri remote). Role Description
This is a full-time, on-site role for a Business Relationship Analyst (Supply Chain & Logistics) located in San Jose, CA. The ideal candidate is a proactive and detail-oriented professional who excels at building strong partnerships with customers, carriers, and internal teams. They will have prior experience coordinating domestic and international shipments, managing logistics documentation, and ensuring smooth communication across stakeholders. They are skilled at analyzing data, auditing invoices, and negotiating with carriers to identify opportunities for cost savings and process improvements that enhance customer satisfaction and operational efficiency. With strong organizational and communication skills, they serve as a reliable point of contact for logistics-related inquiries, provide timely updates on order status, and align shipping priorities with business goals. This individual thrives in a dynamic environment and is committed to strengthening relationships while driving continuous improvement in logistics and commerce processes. Note:
H1-B Visa sponsorship is NOT available for this position. Primary duties
A. Commerce & Logistics Act as a point of contact for logistics-related customer inquiries; resolve shipping discrepancies and provide proactive updates to customer service teams Manage customer orders and coordinate with the manufacturing team to develop and update shipping schedules for assigned accounts Arrange daily pick-ups with carriers, monitor shipments in transit, and ensure timely delivery (LTL shipping accounts such as Daylight Transport and/or UPS, FedEx and DHL) Prepare, organize, and maintain shipping documentation for both domestic and international shipments (Shipping Label, BOL, etc.) Provide required import/export documentation and ensure compliance with trade regulations Maintain current tariff, trade and shipping information and safety updates from CBP and respond to inquiries from customers and internal teams Evaluate and improve logistics processes, including packaging, labeling, routing, and carrier selection Record, track, and report on planned and completed transactions with a high level of accuracy Collaborate with internal sales teams and customers to align logistics objectives, priorities, and timelines Prepare cost quotations and process miscellaneous shipment-related expenses Provide timely updates on order status, changes, or delays to internal stakeholders Develop and implement Standard Operating Procedures (SOPs) to optimize commerce processes Analyze and audit freight invoices for accuracy and negotiating rates as needed Gather, clean, and analyze logistics data to identify trends, gaps, and opportunities for cost savings B. Business Operations Support Answer and route incoming calls, ensuring accurate and timely communication with relevant teams; check general email inbox and distribute inquiries to appropriate departments (sales, engineering teams, etc.) Support customer and supplier onboarding processes when required. C. Purchasing Support Communicate with suppliers and place orders for urgently required components (Mouser Electronics, Digi-Key, etc.) Act as a liaison between internal teams and local suppliers to meet project timelines and delivery requirements. Qualifications
Associates or Bachelor's degree or equivalent experience Knowledge of international shipping, invoices, quotations will be a plus. Proficiency in Microsoft Office including Excel and Word Ability to multitask and work under pressure in a fast-paced environment. Communication Skills:
Exceptional oral and written communication skills. Language Skills:
Fluency in Chinese is highly desired; ability to understand Chinese is a plus (be able to communicate with teams in China) Teamwork:
Demonstrated ability to work effectively with cross-functional teams. Appliances, Electrical, and Electronics Manufacturing Employment Type
Full-time Hybrid Schedule: Mon–Thu (In-Office) and Fri (Remote) Compensation & Benefits
Base salary range: $65,000.00/yr - $78,000.00/yr Annual Bonus Health, vision, and dental insurance coverage Salary note:
Visa sponsorship is NOT available for this position. Locations & Seniority
Location: San Jose, CA Seniority level: Entry level Additional notes: Referrals may increase your chances of interviewing. Other job postings in the area are listed for context.
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Business Relationship Analyst (Supply Chain & Logistics) – on-site in San Jose, CA. Full-time role with hybrid schedule (Mon–Thu in-office, Fri remote). Role Description
This is a full-time, on-site role for a Business Relationship Analyst (Supply Chain & Logistics) located in San Jose, CA. The ideal candidate is a proactive and detail-oriented professional who excels at building strong partnerships with customers, carriers, and internal teams. They will have prior experience coordinating domestic and international shipments, managing logistics documentation, and ensuring smooth communication across stakeholders. They are skilled at analyzing data, auditing invoices, and negotiating with carriers to identify opportunities for cost savings and process improvements that enhance customer satisfaction and operational efficiency. With strong organizational and communication skills, they serve as a reliable point of contact for logistics-related inquiries, provide timely updates on order status, and align shipping priorities with business goals. This individual thrives in a dynamic environment and is committed to strengthening relationships while driving continuous improvement in logistics and commerce processes. Note:
H1-B Visa sponsorship is NOT available for this position. Primary duties
A. Commerce & Logistics Act as a point of contact for logistics-related customer inquiries; resolve shipping discrepancies and provide proactive updates to customer service teams Manage customer orders and coordinate with the manufacturing team to develop and update shipping schedules for assigned accounts Arrange daily pick-ups with carriers, monitor shipments in transit, and ensure timely delivery (LTL shipping accounts such as Daylight Transport and/or UPS, FedEx and DHL) Prepare, organize, and maintain shipping documentation for both domestic and international shipments (Shipping Label, BOL, etc.) Provide required import/export documentation and ensure compliance with trade regulations Maintain current tariff, trade and shipping information and safety updates from CBP and respond to inquiries from customers and internal teams Evaluate and improve logistics processes, including packaging, labeling, routing, and carrier selection Record, track, and report on planned and completed transactions with a high level of accuracy Collaborate with internal sales teams and customers to align logistics objectives, priorities, and timelines Prepare cost quotations and process miscellaneous shipment-related expenses Provide timely updates on order status, changes, or delays to internal stakeholders Develop and implement Standard Operating Procedures (SOPs) to optimize commerce processes Analyze and audit freight invoices for accuracy and negotiating rates as needed Gather, clean, and analyze logistics data to identify trends, gaps, and opportunities for cost savings B. Business Operations Support Answer and route incoming calls, ensuring accurate and timely communication with relevant teams; check general email inbox and distribute inquiries to appropriate departments (sales, engineering teams, etc.) Support customer and supplier onboarding processes when required. C. Purchasing Support Communicate with suppliers and place orders for urgently required components (Mouser Electronics, Digi-Key, etc.) Act as a liaison between internal teams and local suppliers to meet project timelines and delivery requirements. Qualifications
Associates or Bachelor's degree or equivalent experience Knowledge of international shipping, invoices, quotations will be a plus. Proficiency in Microsoft Office including Excel and Word Ability to multitask and work under pressure in a fast-paced environment. Communication Skills:
Exceptional oral and written communication skills. Language Skills:
Fluency in Chinese is highly desired; ability to understand Chinese is a plus (be able to communicate with teams in China) Teamwork:
Demonstrated ability to work effectively with cross-functional teams. Appliances, Electrical, and Electronics Manufacturing Employment Type
Full-time Hybrid Schedule: Mon–Thu (In-Office) and Fri (Remote) Compensation & Benefits
Base salary range: $65,000.00/yr - $78,000.00/yr Annual Bonus Health, vision, and dental insurance coverage Salary note:
Visa sponsorship is NOT available for this position. Locations & Seniority
Location: San Jose, CA Seniority level: Entry level Additional notes: Referrals may increase your chances of interviewing. Other job postings in the area are listed for context.
#J-18808-Ljbffr