Arine
Overview
Join to apply for the
Outreach Specialist
role at
Arine Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. Arine is redefining what excellent healthcare looks like by solving issues related to incorrect drugs and doses through our software platform (SaaS), using data science, machine learning, AI, and clinical expertise to deliver patient-centric medication management and personalized care plans at scale for patients and their care teams. Arine is committed to improving the lives and health of complex patients who have an outsized impact on healthcare costs. These patients face challenges including complicated prescribing across multiple medications and providers, chronic disease medication management, and access to care. Arine collaborates with leading healthcare organizations to deliver recommendations and clinical interventions that drive measurable health improvements and cost savings. The Role
Are you passionate about improving patients’ lives? Join our Clinical Care team at Arine. As a valued team member, you will utilize Arine’s software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services. Under the supervision of a Clinical Support and Pharmacist Team Lead, you will be responsible for making outbound calls to pharmacies to intervene in patient cases identified by Arine’s platform. These calls will involve resolving or escalating medication-related issues. This is a temporary position expected to last through December 2025. All members of the Clinical Care team are expected to communicate effectively, maintain cooperative relationships with clients and colleagues, be respectful, accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care. What You’ll be Doing
Engaging pharmacies by phone to deliver Arine’s services on behalf of patients’ health plans. The expectation is 70-80 outbound calls each day Identifying and creating follow up tasks and for escalation to a pharmacist Obtaining provider contact information to facilitate the delivery of clinical interventions Obtaining patient information required for clinical interventions Accurate record keeping in Arine’s software platform Participating in process improvement meetings and team meetings to optimize workflows Undertaking other assigned projects Who You Are and What You Bring
At least 6 months of experience in a high-volume call center in a healthcare environment with knowledge of basic medical terminology and medication names (brand and generic) Strong computer skills, including proficiency with Google products and call center software, including dialers Ability to manage questions and/or resistance from pharmacy staff and escalate appropriately Ability to think critically, especially when navigating Interactive Voice Response (IVR) systems Excellent written and oral communication skills Understanding of PHI access regulations and responsibilities Comfort with a call center environment and repetitive work A team player mindset with the ability to work independently Ability to work 40 hours/week (Monday-Saturday up to 7PM Pacific Time) Nice-to-Haves
Experience with auto dialers Remote Work Requirements
An established private work area that ensures information privacy A stable high-speed internet connection for telephonic and/or remote work This role is remote, but you may be required to come to on-site meetings multiple times per year (e.g., during interview process, onboarding, and team meetings) Perks
Joining Arine offers a dynamic role and the opportunity to contribute to the company’s growth. There may also be potential equity opportunities and strong learning and growth prospects, collaborating with Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs. The posted base salary range is the expected base pay for this position and does not include other components of the compensation package, benefits, and perks. The final pay decision will consider factors such as experience, job level, location, and other relevant criteria. The hourly range for this position is:
$17-20 /hour . Job Requirements
Ability to pass a background check Must live in and be eligible to work in the United States Information Security Roles and Responsibilities
All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible to maintain a secure working environment and follow all policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine. Note: Arine is an equal opportunity employer. We are committed to a diverse and inclusive workplace and do not discriminate on the basis of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or any legally protected status. Our hiring decisions are based on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply. Check our website at
https://www.arine.io . Job Offers: Arine uses the arine.io domain and email addresses for all official communications. If you received communication from any other domain, please consider it spam. Note to Recruitment Agencies: We do not accept unsolicited resumes from recruitment agencies. Resumes submitted without a prior written agreement will be considered property of Arine, and no fee will be paid in the event of a hire.
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Join to apply for the
Outreach Specialist
role at
Arine Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. Arine is redefining what excellent healthcare looks like by solving issues related to incorrect drugs and doses through our software platform (SaaS), using data science, machine learning, AI, and clinical expertise to deliver patient-centric medication management and personalized care plans at scale for patients and their care teams. Arine is committed to improving the lives and health of complex patients who have an outsized impact on healthcare costs. These patients face challenges including complicated prescribing across multiple medications and providers, chronic disease medication management, and access to care. Arine collaborates with leading healthcare organizations to deliver recommendations and clinical interventions that drive measurable health improvements and cost savings. The Role
Are you passionate about improving patients’ lives? Join our Clinical Care team at Arine. As a valued team member, you will utilize Arine’s software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services. Under the supervision of a Clinical Support and Pharmacist Team Lead, you will be responsible for making outbound calls to pharmacies to intervene in patient cases identified by Arine’s platform. These calls will involve resolving or escalating medication-related issues. This is a temporary position expected to last through December 2025. All members of the Clinical Care team are expected to communicate effectively, maintain cooperative relationships with clients and colleagues, be respectful, accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care. What You’ll be Doing
Engaging pharmacies by phone to deliver Arine’s services on behalf of patients’ health plans. The expectation is 70-80 outbound calls each day Identifying and creating follow up tasks and for escalation to a pharmacist Obtaining provider contact information to facilitate the delivery of clinical interventions Obtaining patient information required for clinical interventions Accurate record keeping in Arine’s software platform Participating in process improvement meetings and team meetings to optimize workflows Undertaking other assigned projects Who You Are and What You Bring
At least 6 months of experience in a high-volume call center in a healthcare environment with knowledge of basic medical terminology and medication names (brand and generic) Strong computer skills, including proficiency with Google products and call center software, including dialers Ability to manage questions and/or resistance from pharmacy staff and escalate appropriately Ability to think critically, especially when navigating Interactive Voice Response (IVR) systems Excellent written and oral communication skills Understanding of PHI access regulations and responsibilities Comfort with a call center environment and repetitive work A team player mindset with the ability to work independently Ability to work 40 hours/week (Monday-Saturday up to 7PM Pacific Time) Nice-to-Haves
Experience with auto dialers Remote Work Requirements
An established private work area that ensures information privacy A stable high-speed internet connection for telephonic and/or remote work This role is remote, but you may be required to come to on-site meetings multiple times per year (e.g., during interview process, onboarding, and team meetings) Perks
Joining Arine offers a dynamic role and the opportunity to contribute to the company’s growth. There may also be potential equity opportunities and strong learning and growth prospects, collaborating with Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs. The posted base salary range is the expected base pay for this position and does not include other components of the compensation package, benefits, and perks. The final pay decision will consider factors such as experience, job level, location, and other relevant criteria. The hourly range for this position is:
$17-20 /hour . Job Requirements
Ability to pass a background check Must live in and be eligible to work in the United States Information Security Roles and Responsibilities
All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible to maintain a secure working environment and follow all policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine. Note: Arine is an equal opportunity employer. We are committed to a diverse and inclusive workplace and do not discriminate on the basis of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or any legally protected status. Our hiring decisions are based on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply. Check our website at
https://www.arine.io . Job Offers: Arine uses the arine.io domain and email addresses for all official communications. If you received communication from any other domain, please consider it spam. Note to Recruitment Agencies: We do not accept unsolicited resumes from recruitment agencies. Resumes submitted without a prior written agreement will be considered property of Arine, and no fee will be paid in the event of a hire.
#J-18808-Ljbffr