Arine
Overview
Base pay range: $17.00/hr - $20.00/hr. Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. Arine is redefining what excellent healthcare looks like by solving issues related to incorrect drugs and doses through our software platform (SaaS). We combine data science, machine learning, AI, and clinical expertise to deliver a patient-centric view to medication management and develop personalized care plans for patients and their care teams. Arine is committed to improving the lives and health of complex patients and delivering measurable health improvements and cost savings for customers. The role is a temporary position expected to last through December 2025 and may involve remote work with occasional on-site meetings. All Clinical Care team members are expected to communicate effectively, work collaboratively, be respectful, accept feedback professionally, and continuously learn new skills to deliver quality customer service and patient care. The Role
Join our Clinical Care team at Arine. Under the supervision of a Clinical Support and Pharmacist Team Lead, you will make outbound calls to pharmacies to intervene in patient cases identified by Arine's platform. Calls will involve resolving or escalating medication-related issues. What You’ll Be Doing: Engage pharmacies by phone to deliver Arine's services on behalf of patients' health plans. Expect 70-80 outbound calls per day. Identify and create follow-up tasks and escalate to a pharmacist as needed. Obtain provider contact information to facilitate clinical interventions. Obtain patient information required for clinical interventions. Maintain accurate records in Arine's software platform. Participate in process improvement meetings and team meetings to optimize workflows. Undertake other assigned projects. Qualifications and Experience
Who You Are and What You Bring: At least 6 months of experience in a high-volume healthcare call center with knowledge of basic medical terminology and medication names (brand and generic). Strong computer skills, including proficiency with Google products and call center software, including dialers. Ability to manage questions or resistance from pharmacy staff and escalate appropriately. Ability to think critically, especially when navigating IVR systems. Excellent written and oral communication skills. Understanding of PHI access regulations and responsibilities. Comfort with a call center environment and repetitive work. A team player mindset with the ability to work independently. Ability to work 40 hours/week (Monday-Saturday up to 7 PM Pacific Time). Nice-to-Haves: Experience with auto dialers. Remote Work Requirements: An established private work area that ensures information privacy. A stable high-speed internet connection for telephonic and remote work. This role is remote, but you may be required to come to on-site meetings multiple times per year (during interview process, onboarding, and team meetings). Perks and Compensation
Joining Arine offers a dynamic role with opportunities to contribute to the company's growth. There may be potential equity opportunities. You will have learning and growth prospects, collaborating with Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs. The posted base salary range is the hourly range for this position: $17-$20/hour. This range does not include other potential components of the compensation package, benefits, and perks. Final pay decisions consider experience, job level, location, and other relevant criteria. Job Requirements
Ability to pass a background check. Must live in and be eligible to work in the United States. Information Security Roles and Responsibilities
All staff are expected to be part of Arine’s Information Security Management Program and to undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible for maintaining a secure working environment and following policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their role. Arine is an equal opportunity employer. We are committed to a diverse and inclusive workplace and do not discriminate on race, ethnicity, color, religion, gender, sexual orientation, age, disability, or other legally protected status. Our hiring decisions are based on qualifications and business needs. We encourage individuals from all backgrounds to apply. Website: https://www.arine.io Legal and Recruiting Notes
Job offers: Arine uses the arine.io domain and email addresses for official communications. If you receive communications from another domain, consider it spam. Note to Recruitment Agencies: We do not accept unsolicited resumes from recruitment agencies. Resumes submitted without a prior written agreement will be considered the property of Arine, and no fee will be paid in the event of a hire. Seniority level
Entry level Employment type
Temporary Job function
Other Industries
Hospitals and Health Care
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Base pay range: $17.00/hr - $20.00/hr. Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. Arine is redefining what excellent healthcare looks like by solving issues related to incorrect drugs and doses through our software platform (SaaS). We combine data science, machine learning, AI, and clinical expertise to deliver a patient-centric view to medication management and develop personalized care plans for patients and their care teams. Arine is committed to improving the lives and health of complex patients and delivering measurable health improvements and cost savings for customers. The role is a temporary position expected to last through December 2025 and may involve remote work with occasional on-site meetings. All Clinical Care team members are expected to communicate effectively, work collaboratively, be respectful, accept feedback professionally, and continuously learn new skills to deliver quality customer service and patient care. The Role
Join our Clinical Care team at Arine. Under the supervision of a Clinical Support and Pharmacist Team Lead, you will make outbound calls to pharmacies to intervene in patient cases identified by Arine's platform. Calls will involve resolving or escalating medication-related issues. What You’ll Be Doing: Engage pharmacies by phone to deliver Arine's services on behalf of patients' health plans. Expect 70-80 outbound calls per day. Identify and create follow-up tasks and escalate to a pharmacist as needed. Obtain provider contact information to facilitate clinical interventions. Obtain patient information required for clinical interventions. Maintain accurate records in Arine's software platform. Participate in process improvement meetings and team meetings to optimize workflows. Undertake other assigned projects. Qualifications and Experience
Who You Are and What You Bring: At least 6 months of experience in a high-volume healthcare call center with knowledge of basic medical terminology and medication names (brand and generic). Strong computer skills, including proficiency with Google products and call center software, including dialers. Ability to manage questions or resistance from pharmacy staff and escalate appropriately. Ability to think critically, especially when navigating IVR systems. Excellent written and oral communication skills. Understanding of PHI access regulations and responsibilities. Comfort with a call center environment and repetitive work. A team player mindset with the ability to work independently. Ability to work 40 hours/week (Monday-Saturday up to 7 PM Pacific Time). Nice-to-Haves: Experience with auto dialers. Remote Work Requirements: An established private work area that ensures information privacy. A stable high-speed internet connection for telephonic and remote work. This role is remote, but you may be required to come to on-site meetings multiple times per year (during interview process, onboarding, and team meetings). Perks and Compensation
Joining Arine offers a dynamic role with opportunities to contribute to the company's growth. There may be potential equity opportunities. You will have learning and growth prospects, collaborating with Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs. The posted base salary range is the hourly range for this position: $17-$20/hour. This range does not include other potential components of the compensation package, benefits, and perks. Final pay decisions consider experience, job level, location, and other relevant criteria. Job Requirements
Ability to pass a background check. Must live in and be eligible to work in the United States. Information Security Roles and Responsibilities
All staff are expected to be part of Arine’s Information Security Management Program and to undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible for maintaining a secure working environment and following policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their role. Arine is an equal opportunity employer. We are committed to a diverse and inclusive workplace and do not discriminate on race, ethnicity, color, religion, gender, sexual orientation, age, disability, or other legally protected status. Our hiring decisions are based on qualifications and business needs. We encourage individuals from all backgrounds to apply. Website: https://www.arine.io Legal and Recruiting Notes
Job offers: Arine uses the arine.io domain and email addresses for official communications. If you receive communications from another domain, consider it spam. Note to Recruitment Agencies: We do not accept unsolicited resumes from recruitment agencies. Resumes submitted without a prior written agreement will be considered the property of Arine, and no fee will be paid in the event of a hire. Seniority level
Entry level Employment type
Temporary Job function
Other Industries
Hospitals and Health Care
#J-18808-Ljbffr