Another Source
Vice President of Clinical Care - Crisis Connections
Another Source, Seattle, Washington, us, 98127
Vice President of Clinical Care - Crisis Connections
Hybrid role in Seattle, WA with remote work 2-3 days per week. On-site days include free parking in Downtown Seattle. About Crisis Connections Crisis Connections operates one of the largest crisis line programs in the nation, serving individuals and families throughout Washington State with compassion, dignity, and equity. With over 60 years of experience, we provide critical support through 24-hour phone and text crisis intervention, emotional support, resource referrals, and mental health access. Programs include the 988 Suicide & Crisis Lifeline, WA Recovery Help Line, and Washington 211. Crisis Connections is committed to a diverse, equitable workplace and aims to empower its team to make a meaningful impact daily. Why Join Crisis Connections Impact:
Directly impact individuals in crisis and the community’s well-being. Growth:
Professional development and career growth in a rapidly expanding field. Team-Oriented Environment:
Collaborative, supportive team that values learning. Compensation:
Competitive salary with benefits, including healthcare and retirement plans. Learn more:
https://www.crisisconnections.org/ Benefits & Perks Generous Paid Time Off, including 12 paid holidays ORCA transit pass discount Voluntary Life Insurance, and Short-Term & Long-Term Disability Insurance Flexible Spending Accounts (FSA) Retirement Plan Free Parking in Downtown Seattle Anticipated Salary : This position is budgeted at $170,000. We welcome conversations to align compensation with candidate goals. Relocation assistance is available. About the Role Crisis Connections seeks a visionary, results-driven Vice President of Clinical Care to provide executive leadership and strategic oversight of behavioral health crisis services. This role shapes and advances trauma-informed, equitable, and evidence-based care across the crisis continuum (prevention to intervention to postvention). As Vice President, you will oversee clinical operations, program development, workforce training, quality assurance, regulatory compliance, and foster relationships with contractors, funders, and community partners. You will be a key member of the executive leadership team and set strategic direction for clinical initiatives that expand access, improve outcomes, and strengthen system-wide impact. This role requires a transformative leader who inspires teams, drives innovation, and ensures clinical programs meet high standards of excellence. You will help shape the future of behavioral health crisis services in the region. Team Scope : Leads a team that includes multiple Clinical Directors (988, 911 Diversion, Regional Crisis Care, Recovery & Peer Services), a Social Work Practicum Manager, and a Clinical Training Manager. What You’ll Be Doing Clinical Oversight:
Ensure clinical standards, supervision for staff and volunteers, and timely documentation. Relevant & Equitable Care Delivery:
Deliver high-quality, culturally relevant care; promote DEI; respond to community needs to maintain effectiveness and equity. Program Management:
Oversee day-to-day mental health and/or substance use programs; develop policies, ensure quality and impact goals, and define roles and responsibilities. Workforce Hiring, Training & Development:
Collaborate with HR to recruit, train, onboard, and supervise clinical staff; ensure access to licensure supervision where possible. Performance Management:
Guide program leaders to align with mission and values; provide timely feedback and address issues. Compliance:
Ensure compliance with contracts, laws, regulations, and professional ethics; serve as Privacy Officer. Quality Improvement:
Monitor and improve clinical services; establish metrics and lead continuous improvement. Collaboration:
Partner with Operations on SLAs, scheduling, process improvements, and technology initiatives. Funder & Partner Relations:
Maintain relationships with funders and partners; provide reports and address concerns promptly. Budgeting & Financial Oversight:
Work with CEO and VP of Finance to manage clinical program budgets. Knowledge And Abilities Extensive knowledge of public behavioral health systems Extensive knowledge of suicide prevention and crisis management Strong leadership, collaboration, and conflict resolution skills Clear, diplomatic, effective communication Analytical judgment for decision making Change management and strategic planning abilities Ability to build and inspire teams; accountability for self and others Willingness to work nights, weekends, and holidays Willingness to travel across Washington state What You Will Bring Master’s degree in psychology/counseling or social work Mental Health Professional as defined by WAC 246-341-0200 Independent licensure as LMHC, LMFT, or LICSW in Washington or eligibility for licensure Minimum five years of executive-level management experience Minimum eight years directing behavioral health programs Technological Requirement Smartphone with the Microsoft MFA app For Remote / Hybrid positions High-speed internet (wired preferred). No cellular or hotspots. A quiet, confidential designated working area Crisis Connections is an equal opportunity employer. We do not discriminate in hiring, promotion, or other conditions based on protected characteristics. Reasonable accommodations available under the Americans with Disabilities Act upon request. Another Source works with clients on a retained project basis. We encourage applicants to apply even if they do not meet every qualification. No one is 100% qualified. Our team welcomes diverse experiences and stories.
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Hybrid role in Seattle, WA with remote work 2-3 days per week. On-site days include free parking in Downtown Seattle. About Crisis Connections Crisis Connections operates one of the largest crisis line programs in the nation, serving individuals and families throughout Washington State with compassion, dignity, and equity. With over 60 years of experience, we provide critical support through 24-hour phone and text crisis intervention, emotional support, resource referrals, and mental health access. Programs include the 988 Suicide & Crisis Lifeline, WA Recovery Help Line, and Washington 211. Crisis Connections is committed to a diverse, equitable workplace and aims to empower its team to make a meaningful impact daily. Why Join Crisis Connections Impact:
Directly impact individuals in crisis and the community’s well-being. Growth:
Professional development and career growth in a rapidly expanding field. Team-Oriented Environment:
Collaborative, supportive team that values learning. Compensation:
Competitive salary with benefits, including healthcare and retirement plans. Learn more:
https://www.crisisconnections.org/ Benefits & Perks Generous Paid Time Off, including 12 paid holidays ORCA transit pass discount Voluntary Life Insurance, and Short-Term & Long-Term Disability Insurance Flexible Spending Accounts (FSA) Retirement Plan Free Parking in Downtown Seattle Anticipated Salary : This position is budgeted at $170,000. We welcome conversations to align compensation with candidate goals. Relocation assistance is available. About the Role Crisis Connections seeks a visionary, results-driven Vice President of Clinical Care to provide executive leadership and strategic oversight of behavioral health crisis services. This role shapes and advances trauma-informed, equitable, and evidence-based care across the crisis continuum (prevention to intervention to postvention). As Vice President, you will oversee clinical operations, program development, workforce training, quality assurance, regulatory compliance, and foster relationships with contractors, funders, and community partners. You will be a key member of the executive leadership team and set strategic direction for clinical initiatives that expand access, improve outcomes, and strengthen system-wide impact. This role requires a transformative leader who inspires teams, drives innovation, and ensures clinical programs meet high standards of excellence. You will help shape the future of behavioral health crisis services in the region. Team Scope : Leads a team that includes multiple Clinical Directors (988, 911 Diversion, Regional Crisis Care, Recovery & Peer Services), a Social Work Practicum Manager, and a Clinical Training Manager. What You’ll Be Doing Clinical Oversight:
Ensure clinical standards, supervision for staff and volunteers, and timely documentation. Relevant & Equitable Care Delivery:
Deliver high-quality, culturally relevant care; promote DEI; respond to community needs to maintain effectiveness and equity. Program Management:
Oversee day-to-day mental health and/or substance use programs; develop policies, ensure quality and impact goals, and define roles and responsibilities. Workforce Hiring, Training & Development:
Collaborate with HR to recruit, train, onboard, and supervise clinical staff; ensure access to licensure supervision where possible. Performance Management:
Guide program leaders to align with mission and values; provide timely feedback and address issues. Compliance:
Ensure compliance with contracts, laws, regulations, and professional ethics; serve as Privacy Officer. Quality Improvement:
Monitor and improve clinical services; establish metrics and lead continuous improvement. Collaboration:
Partner with Operations on SLAs, scheduling, process improvements, and technology initiatives. Funder & Partner Relations:
Maintain relationships with funders and partners; provide reports and address concerns promptly. Budgeting & Financial Oversight:
Work with CEO and VP of Finance to manage clinical program budgets. Knowledge And Abilities Extensive knowledge of public behavioral health systems Extensive knowledge of suicide prevention and crisis management Strong leadership, collaboration, and conflict resolution skills Clear, diplomatic, effective communication Analytical judgment for decision making Change management and strategic planning abilities Ability to build and inspire teams; accountability for self and others Willingness to work nights, weekends, and holidays Willingness to travel across Washington state What You Will Bring Master’s degree in psychology/counseling or social work Mental Health Professional as defined by WAC 246-341-0200 Independent licensure as LMHC, LMFT, or LICSW in Washington or eligibility for licensure Minimum five years of executive-level management experience Minimum eight years directing behavioral health programs Technological Requirement Smartphone with the Microsoft MFA app For Remote / Hybrid positions High-speed internet (wired preferred). No cellular or hotspots. A quiet, confidential designated working area Crisis Connections is an equal opportunity employer. We do not discriminate in hiring, promotion, or other conditions based on protected characteristics. Reasonable accommodations available under the Americans with Disabilities Act upon request. Another Source works with clients on a retained project basis. We encourage applicants to apply even if they do not meet every qualification. No one is 100% qualified. Our team welcomes diverse experiences and stories.
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