Another Source
Vice President of Clinical Care - Crisis Connections
Another Source, Seattle, Washington, us, 98127
Vice President of Clinical Care - Crisis Connections
ID: 102178
Application Deadline: 10/15/2025
Category: Healthcare
Company: Crisis Connections
Job Locations: US-WA-Seattle
At a glance Ready to shape life-saving services at scale? Crisis Connections, the trusted 24/7 crisis lifeline serving 700,000+ people each year, is seeking a Vice President of Clinical Care to join their team. This is a unique opportunity to join a growing organization where you will serve as a key member of the executive leadership team, setting the strategic direction for clinical initiatives that expand access, improve outcomes, and strengthen system-wide impact.
Bring your passion for impact and your vision for strategic, clinical leadership to a team that supports individuals, families, and communities. Apply today and we look forward to connecting with you!
Description: What you'll be doing
This role is recruiting a Vice President of Clinical Care to join their team in Seattle, WA. This is a hybrid role with the opportunity to work remotely 2-3 days per week. For the days you will be working on-site, there is free parking offered at the location in Downtown Seattle.
Overview of Crisis Connections and the role:
Crisis Connections operates one of the largest crisis line programs in the nation, serving individuals and families throughout Washington State with compassion, dignity, and equity. With over 60 years of experience, we provide critical support through a range of services including 24-hour phone and text crisis intervention, emotional support, resource referrals, and mental health access. Our programs—such as the 988 Suicide & Crisis Lifeline, WA Recovery Help Line, and Washington 211—connect people in moments of crisis to life-saving care and resources. We are committed to fostering a workplace that reflects the diverse communities we serve and empowers our team to make a meaningful impact every day.
Why Join Crisis Connections:
Impact:
Make a direct impact on individuals in crisis and the overall well-being of the community.
Growth:
Opportunity for professional development and career growth in a rapidly expanding field.
Team-Oriented Environment:
Work alongside a passionate, supportive team that values collaboration and continuous learning.
Competitive Compensation:
Competitive salary with benefits, including healthcare, retirement plans, and more.
Learn more:
https://www.crisisconnections.org/
Benefits:
100% Employer paid Medical, Dental & Vision Coverage; Generous PTO and holidays; ORCA transit discount; Life Insurance; Disability Insurance; FSA; Retirement Plan; Employee Referral Bonuses; Free Parking in Downtown Seattle.
Anticipated Salary:
This position is budgeted at $170,000; we recognize that this range may not align with your current goals. We’re committed to keeping that conversation open and finding alignment with talented people who want to make an impact with Crisis Connections.
Relocation:
Relocation assistance is available as you move to Seattle.
About the Role:
Crisis Connections is seeking a visionary, results-driven Vice President of Clinical Care to provide executive leadership and strategic oversight of behavioral health crisis services. The role shapes and advances the delivery of trauma-informed, equitable, and evidence-based care across the full crisis continuum—from prevention to intervention to postvention. You will oversee clinical operations, program development, workforce training and development, quality assurance, and regulatory compliance, while cultivating relationships with contractors, funders, and community partners. You will serve as a key member of the executive leadership team, setting the strategic direction for clinical initiatives that expand access, improve outcomes, and strengthen system-wide impact.
The Vice President of Clinical Care is a transformative leader who inspires teams, drives innovation, and ensures that all clinical programs reflect the highest standards of excellence. You will work within Crisis Connections’ mission and values to shape the future of behavioral health crisis services in the region.
Team Scope: This role leads a team that includes multiple Clinical Directors (988, 911 Diversion, Regional Crisis Care, Recovery & Peer Services), a Social Work Practicum Manager, and a Clinical Training Manager.
What You'll Be Doing
Clinical Oversight:
Maintain clinical standards by ensuring program staff, volunteers, and interns receive appropriate supervision. Ensure documentation meets all requirements and is completed within established timeframes.
Relevant & Equitable Care Delivery:
Ensure delivery of high-quality clinical services that emphasize cultural relevance, diversity, equity, and inclusion within a whole-person care framework. Monitor and respond to emerging community needs to ensure programs remain effective and equitable.
Program Management:
Oversee day-to-day delivery of mental health and/or substance use disorder programs; develop and implement clinical policies and procedures; ensure quality and impact goals are achieved; design program structures with clear roles and responsibilities.
Workforce Hiring, Training & Development:
In collaboration with HR and Operations, develop strategies and oversee systems for recruitment, evaluation, training, and onboarding; assess training needs; ensure quality training; provide licensure supervision as resources allow.
Performance Management:
Provide direction to ensure alignment with Crisis Connections’ mission and values; deliver timely, constructive feedback and address issues promptly.
Compliance:
Ensure compliance with contract requirements, laws, regulations, and professional ethical standards. Serve as the organization’s Privacy Officer.
Quality Improvement:
Monitor, evaluate, and enhance clinical services; establish quality metrics and lead continuous improvement efforts.
Collaboration:
Partner with Operations to meet SLAs, staffing and scheduling expectations, and process improvements.
Funder & Partner Relations:
Build and maintain relationships with funders and system partners; provide accurate and timely reports; address concerns proactively.
Budgeting & Financial Oversight:
Work with the CEO and VP of Finance to develop and manage clinical program budgets.
Knowledge And Abilities:
Extensive knowledge of public behavioral health systems.
Extensive knowledge of suicide prevention and crisis management.
Exceptional leadership and interpersonal skills, including team building, collaboration and complaint resolution.
Clear and effective communication.
Ability to use analysis, experience, and judgment to make effective decisions.
Exceptional change management and strategic planning ability.
Ability to build and inspire effective teams and hold self and others accountable.
Able to work nights, weekends and holidays.
Able to travel across Washington state for in-person meetings.
What you will bring:
Master's degree in psychology/counseling or social work.
Mental Health Professional as defined by WAC 246-341-0200.
Independent licensure as a LMHC, LMFT, or LICSW in Washington State is required.
Minimum five years of executive-level management experience; minimum eight years directing behavioral health programs.
Technological Requirement:
Smart phone with the ability to download the Microsoft MFA app.
Remote / Hybrid:
High speed internet (wired ethernet preferred). No cellular or hotspots.
A quiet and confidential designated working area.
Equal Opportunity:
Crisis Connections is committed to equal opportunity for all employees and applicants. No discrimination in hiring, advancement, or other conditions of employment based on race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected by law. Accommodations may be provided under the Americans with Disabilities Act. Crisis Connections is an equal opportunity employer and values diversity.
Note: Another Source works with clients on a retained project basis. We encourage applying even if not all qualifications are met; no one is 100% qualified. We welcome your story.
#AS1
#J-18808-Ljbffr
Application Deadline: 10/15/2025
Category: Healthcare
Company: Crisis Connections
Job Locations: US-WA-Seattle
At a glance Ready to shape life-saving services at scale? Crisis Connections, the trusted 24/7 crisis lifeline serving 700,000+ people each year, is seeking a Vice President of Clinical Care to join their team. This is a unique opportunity to join a growing organization where you will serve as a key member of the executive leadership team, setting the strategic direction for clinical initiatives that expand access, improve outcomes, and strengthen system-wide impact.
Bring your passion for impact and your vision for strategic, clinical leadership to a team that supports individuals, families, and communities. Apply today and we look forward to connecting with you!
Description: What you'll be doing
This role is recruiting a Vice President of Clinical Care to join their team in Seattle, WA. This is a hybrid role with the opportunity to work remotely 2-3 days per week. For the days you will be working on-site, there is free parking offered at the location in Downtown Seattle.
Overview of Crisis Connections and the role:
Crisis Connections operates one of the largest crisis line programs in the nation, serving individuals and families throughout Washington State with compassion, dignity, and equity. With over 60 years of experience, we provide critical support through a range of services including 24-hour phone and text crisis intervention, emotional support, resource referrals, and mental health access. Our programs—such as the 988 Suicide & Crisis Lifeline, WA Recovery Help Line, and Washington 211—connect people in moments of crisis to life-saving care and resources. We are committed to fostering a workplace that reflects the diverse communities we serve and empowers our team to make a meaningful impact every day.
Why Join Crisis Connections:
Impact:
Make a direct impact on individuals in crisis and the overall well-being of the community.
Growth:
Opportunity for professional development and career growth in a rapidly expanding field.
Team-Oriented Environment:
Work alongside a passionate, supportive team that values collaboration and continuous learning.
Competitive Compensation:
Competitive salary with benefits, including healthcare, retirement plans, and more.
Learn more:
https://www.crisisconnections.org/
Benefits:
100% Employer paid Medical, Dental & Vision Coverage; Generous PTO and holidays; ORCA transit discount; Life Insurance; Disability Insurance; FSA; Retirement Plan; Employee Referral Bonuses; Free Parking in Downtown Seattle.
Anticipated Salary:
This position is budgeted at $170,000; we recognize that this range may not align with your current goals. We’re committed to keeping that conversation open and finding alignment with talented people who want to make an impact with Crisis Connections.
Relocation:
Relocation assistance is available as you move to Seattle.
About the Role:
Crisis Connections is seeking a visionary, results-driven Vice President of Clinical Care to provide executive leadership and strategic oversight of behavioral health crisis services. The role shapes and advances the delivery of trauma-informed, equitable, and evidence-based care across the full crisis continuum—from prevention to intervention to postvention. You will oversee clinical operations, program development, workforce training and development, quality assurance, and regulatory compliance, while cultivating relationships with contractors, funders, and community partners. You will serve as a key member of the executive leadership team, setting the strategic direction for clinical initiatives that expand access, improve outcomes, and strengthen system-wide impact.
The Vice President of Clinical Care is a transformative leader who inspires teams, drives innovation, and ensures that all clinical programs reflect the highest standards of excellence. You will work within Crisis Connections’ mission and values to shape the future of behavioral health crisis services in the region.
Team Scope: This role leads a team that includes multiple Clinical Directors (988, 911 Diversion, Regional Crisis Care, Recovery & Peer Services), a Social Work Practicum Manager, and a Clinical Training Manager.
What You'll Be Doing
Clinical Oversight:
Maintain clinical standards by ensuring program staff, volunteers, and interns receive appropriate supervision. Ensure documentation meets all requirements and is completed within established timeframes.
Relevant & Equitable Care Delivery:
Ensure delivery of high-quality clinical services that emphasize cultural relevance, diversity, equity, and inclusion within a whole-person care framework. Monitor and respond to emerging community needs to ensure programs remain effective and equitable.
Program Management:
Oversee day-to-day delivery of mental health and/or substance use disorder programs; develop and implement clinical policies and procedures; ensure quality and impact goals are achieved; design program structures with clear roles and responsibilities.
Workforce Hiring, Training & Development:
In collaboration with HR and Operations, develop strategies and oversee systems for recruitment, evaluation, training, and onboarding; assess training needs; ensure quality training; provide licensure supervision as resources allow.
Performance Management:
Provide direction to ensure alignment with Crisis Connections’ mission and values; deliver timely, constructive feedback and address issues promptly.
Compliance:
Ensure compliance with contract requirements, laws, regulations, and professional ethical standards. Serve as the organization’s Privacy Officer.
Quality Improvement:
Monitor, evaluate, and enhance clinical services; establish quality metrics and lead continuous improvement efforts.
Collaboration:
Partner with Operations to meet SLAs, staffing and scheduling expectations, and process improvements.
Funder & Partner Relations:
Build and maintain relationships with funders and system partners; provide accurate and timely reports; address concerns proactively.
Budgeting & Financial Oversight:
Work with the CEO and VP of Finance to develop and manage clinical program budgets.
Knowledge And Abilities:
Extensive knowledge of public behavioral health systems.
Extensive knowledge of suicide prevention and crisis management.
Exceptional leadership and interpersonal skills, including team building, collaboration and complaint resolution.
Clear and effective communication.
Ability to use analysis, experience, and judgment to make effective decisions.
Exceptional change management and strategic planning ability.
Ability to build and inspire effective teams and hold self and others accountable.
Able to work nights, weekends and holidays.
Able to travel across Washington state for in-person meetings.
What you will bring:
Master's degree in psychology/counseling or social work.
Mental Health Professional as defined by WAC 246-341-0200.
Independent licensure as a LMHC, LMFT, or LICSW in Washington State is required.
Minimum five years of executive-level management experience; minimum eight years directing behavioral health programs.
Technological Requirement:
Smart phone with the ability to download the Microsoft MFA app.
Remote / Hybrid:
High speed internet (wired ethernet preferred). No cellular or hotspots.
A quiet and confidential designated working area.
Equal Opportunity:
Crisis Connections is committed to equal opportunity for all employees and applicants. No discrimination in hiring, advancement, or other conditions of employment based on race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected by law. Accommodations may be provided under the Americans with Disabilities Act. Crisis Connections is an equal opportunity employer and values diversity.
Note: Another Source works with clients on a retained project basis. We encourage applying even if not all qualifications are met; no one is 100% qualified. We welcome your story.
#AS1
#J-18808-Ljbffr