Box
Customer Success Manager (Public Sector)
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Customer Success Manager (Public Sector)
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Box Get AI-powered advice on this job and more exclusive features. What is Box?
Box (NYSE BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. Why Box Needs You This role works with new and existing State and Local customers to ensure they are supremely successful with and delighted by Box. You will onboard these accounts onto our services, drive early and ongoing usage, and build high customer satisfaction. You will actively manage multiple customers at different stages of the lifecycle, understand their use cases, and communicate solutions effectively as a trusted partner. What You’ll Do Manage all post-sales activity for Box’s top enterprise customers through relationship-building, product knowledge, planning and execution Maintain a deep understanding of the product and discuss relevant features/functionality for customers’ business needs Develop joint success plans with customers to drive adoption and high-value use cases through change management Track accounts to identify churn risk and growth opportunities and take proactive actions Collaborate with Sales and Professional Services to integrate Box into each customer’s core architecture Work with Product, Engineering and Customer Support to identify and track product improvements, troubleshoot issues Who You Are We are an AI-first company. You approach work with a growth mindset and leverage AI to make faster, smarter decisions Bachelor’s degree or equivalent experience 4+ years in customer success, account management or consulting, preferably in SaaS Strong data mindset; experience with Tableau, Salesforce reporting & Excel Proactive team player with ideas for adoption, churn mitigation and account expansion Strong communication skills and technical aptitude Experience working with Public Sector organizations (State & Local) Familiarity with Salesforce, Tableau, Zendesk is a plus Compensation and Work Style Box values diversity and inclusion. This role requires working from your assigned office a minimum of 2 days per week, with focus on Tuesdays and Thursdays. Details will be shared by your recruiter. Box is committed to fair and equitable compensation practices. The salary range listed is the United States Pay Range and may vary by location and other factors. Equal Opportunity We are an equal opportunity employer and value diversity. We do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected status. Box provides reasonable accommodations for applicants with disabilities. For details on privacy, pay transparency, and accommodations, see the linked notices.
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Join to apply for the
Customer Success Manager (Public Sector)
role at
Box Get AI-powered advice on this job and more exclusive features. What is Box?
Box (NYSE BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. Why Box Needs You This role works with new and existing State and Local customers to ensure they are supremely successful with and delighted by Box. You will onboard these accounts onto our services, drive early and ongoing usage, and build high customer satisfaction. You will actively manage multiple customers at different stages of the lifecycle, understand their use cases, and communicate solutions effectively as a trusted partner. What You’ll Do Manage all post-sales activity for Box’s top enterprise customers through relationship-building, product knowledge, planning and execution Maintain a deep understanding of the product and discuss relevant features/functionality for customers’ business needs Develop joint success plans with customers to drive adoption and high-value use cases through change management Track accounts to identify churn risk and growth opportunities and take proactive actions Collaborate with Sales and Professional Services to integrate Box into each customer’s core architecture Work with Product, Engineering and Customer Support to identify and track product improvements, troubleshoot issues Who You Are We are an AI-first company. You approach work with a growth mindset and leverage AI to make faster, smarter decisions Bachelor’s degree or equivalent experience 4+ years in customer success, account management or consulting, preferably in SaaS Strong data mindset; experience with Tableau, Salesforce reporting & Excel Proactive team player with ideas for adoption, churn mitigation and account expansion Strong communication skills and technical aptitude Experience working with Public Sector organizations (State & Local) Familiarity with Salesforce, Tableau, Zendesk is a plus Compensation and Work Style Box values diversity and inclusion. This role requires working from your assigned office a minimum of 2 days per week, with focus on Tuesdays and Thursdays. Details will be shared by your recruiter. Box is committed to fair and equitable compensation practices. The salary range listed is the United States Pay Range and may vary by location and other factors. Equal Opportunity We are an equal opportunity employer and value diversity. We do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected status. Box provides reasonable accommodations for applicants with disabilities. For details on privacy, pay transparency, and accommodations, see the linked notices.
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