Box Inc
Customer Success Manager (Public Sector) New
Box Inc, Washington, District of Columbia, us, 20022
Overview
Customer Success Manager (Public Sector) – Washington, DC Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
Why Box Needs You
This role works with new and existing State and Local customers to ensure they are supremely successful with and delighted by Box. You will onboard these accounts onto our services, spur usage in the early stages and ongoing, and build high customer satisfaction. You will work with your accounts to drive adoption, act as the voice of your customers internally at Box, and be a trusted partner so companies stay and grow with Box. You can manage numerous customers at different stages of the lifecycle and you enjoy understanding the product in depth to communicate solutions to users.
Responsibilities
Manage all post-sales activity for Box’s top enterprise customers through strong relationship-building, product knowledge, planning and execution Maintain a deep understanding of the product and discuss the most relevant features/functionality for customers’ business needs Develop joint success plans with customers to drive adoption and high-value use cases through change management Track accounts to identify churn risk and growth opportunities and act on them Partner with Sales and Professional Services to develop a plan for integrating Box as a core part of each customer’s architecture Collaborate with Product, Engineering and Customer Support on product improvement requests, troubleshooting and bugs
Who You Are
We are an AI-first company. You approach your work with a growth mindset and leverage AI to make faster, smarter decisions that amplify your impact 4+ years of experience in customer success, account management or consulting, preferably in SaaS Proactive team player with ideas for user adoption, churn mitigation and account expansion Strong communication skills and technical aptitude Experience working for or with Public Sector organizations (State & Local agencies) Familiarity with Salesforce, Tableau, Zendesk is a plus
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.
Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. Box respects the dignity and independence of people with disabilities and is committed to providing equal opportunity to succeed. Inclusiveness is core to our culture, and we strive to ensure you have a positive interview experience. Box makes reasonable accommodations for applicants with disabilities. If accommodations are needed to participate in the job application or interview process, please let us know. Reasonable accommodations may include scheduling adjustments and related support. Details on privacy and candidate information: California Applicant & Candidate Privacy Notice and relevant notices are provided.
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Customer Success Manager (Public Sector) – Washington, DC Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
Why Box Needs You
This role works with new and existing State and Local customers to ensure they are supremely successful with and delighted by Box. You will onboard these accounts onto our services, spur usage in the early stages and ongoing, and build high customer satisfaction. You will work with your accounts to drive adoption, act as the voice of your customers internally at Box, and be a trusted partner so companies stay and grow with Box. You can manage numerous customers at different stages of the lifecycle and you enjoy understanding the product in depth to communicate solutions to users.
Responsibilities
Manage all post-sales activity for Box’s top enterprise customers through strong relationship-building, product knowledge, planning and execution Maintain a deep understanding of the product and discuss the most relevant features/functionality for customers’ business needs Develop joint success plans with customers to drive adoption and high-value use cases through change management Track accounts to identify churn risk and growth opportunities and act on them Partner with Sales and Professional Services to develop a plan for integrating Box as a core part of each customer’s architecture Collaborate with Product, Engineering and Customer Support on product improvement requests, troubleshooting and bugs
Who You Are
We are an AI-first company. You approach your work with a growth mindset and leverage AI to make faster, smarter decisions that amplify your impact 4+ years of experience in customer success, account management or consulting, preferably in SaaS Proactive team player with ideas for user adoption, churn mitigation and account expansion Strong communication skills and technical aptitude Experience working for or with Public Sector organizations (State & Local agencies) Familiarity with Salesforce, Tableau, Zendesk is a plus
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.
Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. Box respects the dignity and independence of people with disabilities and is committed to providing equal opportunity to succeed. Inclusiveness is core to our culture, and we strive to ensure you have a positive interview experience. Box makes reasonable accommodations for applicants with disabilities. If accommodations are needed to participate in the job application or interview process, please let us know. Reasonable accommodations may include scheduling adjustments and related support. Details on privacy and candidate information: California Applicant & Candidate Privacy Notice and relevant notices are provided.
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