Goodwill San Francisco Bay
Customer Service Manager
Goodwill San Francisco Bay, San Francisco, California, United States, 94199
Overview
Customer Service Manager at Goodwill San Francisco Bay. Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Build, lead, and retain motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities
Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location. Makes decisions on matters relating to the day-to-day retail operation within defined work area. Conducts new goods inventory and ensures proper reporting. Reconciles and balances all daily paperwork. Ensures Team Members deliver excellent customer service to donors and customers. De-escalates customer situations and involves upper management as needed. Maintains day-to-day store operations, meeting Team Member and customer needs. Maintains clean, well-kept store that reflects the Goodwill brand. Transfers to different stores as needed by business. Oversees day-to-day operations of the sales floor, including maintenance and floor standards. Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures adherence to company standards and procedures. Ensures store compliance with Security, Health and Safety policies; coordinates with divisions as needed and implements changes to meet requirements, minimizing risk to Team Members and the business. Performs tasks such as dropping off bank deposits, helping at other stores, and attending training as needed. Processes complex sales transactions, including customer returns. Collaborates with store leadership to establish clear company vision and ensure Team Member engagement. Maintains regular in-person attendance. Responsible for performance management (coaching, discipline, performance improvement plans, annual reviews), staffing, compensation, and development of Team Members. Drives company culture change efforts and change management processes. Performs other related duties as assigned. Key Competencies/Enabling Attributes
Leading Your People Acquires and Retains Top Talent Fosters a Foundation of Trust Builds Diverse Partnerships Leading Performance Manages Performance and Results Makes Sound and Timely Decisions Surpasses Customer Expectations Leading the Business Applies Business and Financial Reasoning Acts Strategically Embraces Change and Innovation Minimum Qualifications
High School Diploma, GED, or equivalent work experience One year of work experience in Retail Management, preferred One year of customer service experience required Proficient in Microsoft Office Suite Ability to pass a background check and drug screen, where applicable Ability to speak and read English proficiently Physical Requirements
Must be able to frequently lift/carry/push/pull at least 20 lbs Must be able to occasionally lift/carry/push/pull up to 50 lbs Ability to stand, walk, sit, handle items, reach, climb, squat, kneel, and bend Reasonable Accommodation
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. What We Offer
Hourly rate: $20.18 Medical, Dental & Vision Insurance Retirement Fund Professional Development Training Commuter Benefits Flexible Health Care Spending Account Mental Health + Wellbeing Employee Assistance Program Job Details
Exemption Status: Non-Exempt Position Type: Full time Travel Requirements: May travel to different sites as needed Job Shift: Varies Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Customer Service Manager at Goodwill San Francisco Bay. Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Build, lead, and retain motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities
Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location. Makes decisions on matters relating to the day-to-day retail operation within defined work area. Conducts new goods inventory and ensures proper reporting. Reconciles and balances all daily paperwork. Ensures Team Members deliver excellent customer service to donors and customers. De-escalates customer situations and involves upper management as needed. Maintains day-to-day store operations, meeting Team Member and customer needs. Maintains clean, well-kept store that reflects the Goodwill brand. Transfers to different stores as needed by business. Oversees day-to-day operations of the sales floor, including maintenance and floor standards. Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures adherence to company standards and procedures. Ensures store compliance with Security, Health and Safety policies; coordinates with divisions as needed and implements changes to meet requirements, minimizing risk to Team Members and the business. Performs tasks such as dropping off bank deposits, helping at other stores, and attending training as needed. Processes complex sales transactions, including customer returns. Collaborates with store leadership to establish clear company vision and ensure Team Member engagement. Maintains regular in-person attendance. Responsible for performance management (coaching, discipline, performance improvement plans, annual reviews), staffing, compensation, and development of Team Members. Drives company culture change efforts and change management processes. Performs other related duties as assigned. Key Competencies/Enabling Attributes
Leading Your People Acquires and Retains Top Talent Fosters a Foundation of Trust Builds Diverse Partnerships Leading Performance Manages Performance and Results Makes Sound and Timely Decisions Surpasses Customer Expectations Leading the Business Applies Business and Financial Reasoning Acts Strategically Embraces Change and Innovation Minimum Qualifications
High School Diploma, GED, or equivalent work experience One year of work experience in Retail Management, preferred One year of customer service experience required Proficient in Microsoft Office Suite Ability to pass a background check and drug screen, where applicable Ability to speak and read English proficiently Physical Requirements
Must be able to frequently lift/carry/push/pull at least 20 lbs Must be able to occasionally lift/carry/push/pull up to 50 lbs Ability to stand, walk, sit, handle items, reach, climb, squat, kneel, and bend Reasonable Accommodation
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. What We Offer
Hourly rate: $20.18 Medical, Dental & Vision Insurance Retirement Fund Professional Development Training Commuter Benefits Flexible Health Care Spending Account Mental Health + Wellbeing Employee Assistance Program Job Details
Exemption Status: Non-Exempt Position Type: Full time Travel Requirements: May travel to different sites as needed Job Shift: Varies Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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