LCG, Inc.
Risk Management & Quality Assurance Lead
Location:
Bethesda, MD (Onsite with some Hybrid flexibility)
Job Overview:
The Risk Management & QA Lead will provide leadership and oversight of Client’s IT quality assurance and risk management activities, ensuring the delivery of secure, reliable, and compliant IT services. This role is critical to contract performance and will require proactive engagement with Client leadership, IT teams, and federal stakeholders to design, implement, and manage risk and quality frameworks across all IT services.
This individual will also serve as the Client Section 508 representative, ensuring accessibility compliance across Client public and internal digital services, while also developing and executing risk mitigation and quality strategies to support infrastructure, applications, and end-user services.
Responsibilities
Risk & Quality Leadership Plan, organize, and execute day-to-day risk management and quality assurance activities across Client IT services.
Quality Assurance Frameworks Develop and maintain quality assurance frameworks, policies, and processes supporting network operations, system upgrades, and desktop support.
Test Design & Execution Provide direction in designing and executing technical test cases for infrastructure, applications, and service enhancements.
Risk Identification & Remediation Proactively identify risks, vulnerabilities, and inefficiencies, providing recommendations and corrective actions.
QA & Performance Metrics Support Client in complying with performance measures defined in the Quality Assurance Surveillance Plan (QASP), ensuring services meet established SLAs and KPIs.
Governance Alignment Ensure risk management practices align with Client’s IT governance, enterprise architecture, and security frameworks.
Testing & Automation Build, execute, and maintain test scripts and plans for system upgrades, patching, and infrastructure changes.
End-User Experience Ensure testing activities are seamless for end-users and minimize disruptions.
Automation & Monitoring Assist in developing automated testing and monitoring solutions for high availability and performance.
Defect & CI/CD Oversee defect tracking, remediation, and regression testing across IT systems and applications; align CI/CD pipelines with QA standards.
Compliance & Accessibility Serve as Client’s Section 508 compliance representative, ensuring adherence to HHS/NIH accessibility requirements.
Accessibility Assessments Conduct accessibility assessments and remediation of websites, applications, PDFs, media, surveys, and internal documentation.
Audits & Accommodations Lead accommodation waiver requests and represent Client at NIH 508 Advisory Group meetings; support federal mandates including FISMA, NIST, and HHS/NIH requirements.
Quality Reviews Coordinate quality reviews during audits, system assessments, and ATO renewals.
Documentation & Reporting Prepare QA reports, risk assessments, and technical documentation to support continuous improvement; maintain SOPs, compliance artifacts, and test documentation.
Stakeholder Communication Provide regular updates to Client leadership, CO, COR, and OIT stakeholders; track quality metrics and remediation effectiveness.
Deliverables Support preparation of monthly, quarterly, and annual QA deliverables.
Qualifications
5+ years of IT quality assurance program planning and administration (focus on network operations and desktop support).
3+ years building and executing test scripts/plans for upgrades and patching.
5+ years in risk management within IT programs.
Bachelor’s degree in IT, Computer Science, or related field.
Active Quality Assurance certification (CSTE, CSQA, CAST, CMSQ, or equivalent).
10+ years of relevant IT industry experience; 5 years additional experience may substitute for degree.
Strong facilitation and problem-solving skills; ability to present findings to technical and executive stakeholders.
Experience designing test data architecture and managing QA frameworks.
Knowledge of QA principles, statistical sampling techniques, and report preparation.
Expertise in Section 508 compliance remediation (websites, applications, PDFs, media).
Prior federal IT program experience at NIH/HHS strongly preferred; experience supporting QA and risk management in federal IT programs is desirable.
Ability to lead compliance across infrastructure, cybersecurity, desktop support, and scientific computing.
Strong written and oral communication skills for presenting to technical and executive stakeholders.
Strategic thinking, multi-tasking, time management, and planning to defined schedules.
Compensation & Benefits The projected compensation range for this position is $100,000 to $200,000 per year for the Washington DC Metro area. Salary at LCG is determined by role, location, education/training, knowledge, skills, competencies, certifications, and experience. LCG offers a comprehensive benefits package including health insurance, life and disability insurance, retirement contributions, paid leave, federal holidays, professional development, and lifestyle benefits.
Equal Opportunity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
If you need special assistance or an accommodation to apply, contact our Human Resources department by email at hr@lcginc.com.
Security Notice Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will come from lcginc.com or system@hirebridgemail.com. If you receive suspicious emails, contact hr@lcginc.com. If you are a victim of a scam, contact your local law enforcement and report to the FTC.
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Bethesda, MD (Onsite with some Hybrid flexibility)
Job Overview:
The Risk Management & QA Lead will provide leadership and oversight of Client’s IT quality assurance and risk management activities, ensuring the delivery of secure, reliable, and compliant IT services. This role is critical to contract performance and will require proactive engagement with Client leadership, IT teams, and federal stakeholders to design, implement, and manage risk and quality frameworks across all IT services.
This individual will also serve as the Client Section 508 representative, ensuring accessibility compliance across Client public and internal digital services, while also developing and executing risk mitigation and quality strategies to support infrastructure, applications, and end-user services.
Responsibilities
Risk & Quality Leadership Plan, organize, and execute day-to-day risk management and quality assurance activities across Client IT services.
Quality Assurance Frameworks Develop and maintain quality assurance frameworks, policies, and processes supporting network operations, system upgrades, and desktop support.
Test Design & Execution Provide direction in designing and executing technical test cases for infrastructure, applications, and service enhancements.
Risk Identification & Remediation Proactively identify risks, vulnerabilities, and inefficiencies, providing recommendations and corrective actions.
QA & Performance Metrics Support Client in complying with performance measures defined in the Quality Assurance Surveillance Plan (QASP), ensuring services meet established SLAs and KPIs.
Governance Alignment Ensure risk management practices align with Client’s IT governance, enterprise architecture, and security frameworks.
Testing & Automation Build, execute, and maintain test scripts and plans for system upgrades, patching, and infrastructure changes.
End-User Experience Ensure testing activities are seamless for end-users and minimize disruptions.
Automation & Monitoring Assist in developing automated testing and monitoring solutions for high availability and performance.
Defect & CI/CD Oversee defect tracking, remediation, and regression testing across IT systems and applications; align CI/CD pipelines with QA standards.
Compliance & Accessibility Serve as Client’s Section 508 compliance representative, ensuring adherence to HHS/NIH accessibility requirements.
Accessibility Assessments Conduct accessibility assessments and remediation of websites, applications, PDFs, media, surveys, and internal documentation.
Audits & Accommodations Lead accommodation waiver requests and represent Client at NIH 508 Advisory Group meetings; support federal mandates including FISMA, NIST, and HHS/NIH requirements.
Quality Reviews Coordinate quality reviews during audits, system assessments, and ATO renewals.
Documentation & Reporting Prepare QA reports, risk assessments, and technical documentation to support continuous improvement; maintain SOPs, compliance artifacts, and test documentation.
Stakeholder Communication Provide regular updates to Client leadership, CO, COR, and OIT stakeholders; track quality metrics and remediation effectiveness.
Deliverables Support preparation of monthly, quarterly, and annual QA deliverables.
Qualifications
5+ years of IT quality assurance program planning and administration (focus on network operations and desktop support).
3+ years building and executing test scripts/plans for upgrades and patching.
5+ years in risk management within IT programs.
Bachelor’s degree in IT, Computer Science, or related field.
Active Quality Assurance certification (CSTE, CSQA, CAST, CMSQ, or equivalent).
10+ years of relevant IT industry experience; 5 years additional experience may substitute for degree.
Strong facilitation and problem-solving skills; ability to present findings to technical and executive stakeholders.
Experience designing test data architecture and managing QA frameworks.
Knowledge of QA principles, statistical sampling techniques, and report preparation.
Expertise in Section 508 compliance remediation (websites, applications, PDFs, media).
Prior federal IT program experience at NIH/HHS strongly preferred; experience supporting QA and risk management in federal IT programs is desirable.
Ability to lead compliance across infrastructure, cybersecurity, desktop support, and scientific computing.
Strong written and oral communication skills for presenting to technical and executive stakeholders.
Strategic thinking, multi-tasking, time management, and planning to defined schedules.
Compensation & Benefits The projected compensation range for this position is $100,000 to $200,000 per year for the Washington DC Metro area. Salary at LCG is determined by role, location, education/training, knowledge, skills, competencies, certifications, and experience. LCG offers a comprehensive benefits package including health insurance, life and disability insurance, retirement contributions, paid leave, federal holidays, professional development, and lifestyle benefits.
Equal Opportunity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
If you need special assistance or an accommodation to apply, contact our Human Resources department by email at hr@lcginc.com.
Security Notice Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will come from lcginc.com or system@hirebridgemail.com. If you receive suspicious emails, contact hr@lcginc.com. If you are a victim of a scam, contact your local law enforcement and report to the FTC.
#J-18808-Ljbffr