John Hancock
Overview
Lead Product Owner is an exciting opportunity to contribute to the business outcomes within Long Term Care. This team focuses on delivering solutions that create and support Disciplined Contract Management, by reinventing the LTC customer experience to be digital-first by upgrading legacy systems, evolving LTC technology architecture to enable scale, expand operational efficiencies, and drive STP automation. The Lead Product Owner acts as the voice of the business and the voice of the customer for a major component of Long-Term Care Insurance customer journeys. The Lead Product Owner represents and drives business needs across multiple delivery teams to ensure business and end-user satisfaction. This role contributes to the realization of LTC strategy, vision, and OKRs by aligning and prioritizing business goals with actionable results. This individual may have one or more Product Owner(s) or Senior Product Owner(s) reporting into this role; responsible for coaching and career development.
Responsibilities
Voice of the Business and Customer
Responsible for business outcomes in alignment with segment/global priorities
Acts as the voice of the business and voice of the customer within the squads to ensure business and end-user satisfaction
Maintains an excellent understanding of business, customer, and end-user pain points, needs, and preferences
Maintains an excellent understanding of relevant personas and customer journeys in order to advocate for the ideal experience
Proactively monitors and shares industry, competitive and general business trends to enable strategic planning and delivery of outcomes in alignment with segment priorities
Consistently applies the customer lens to solutions
Ensures the voice of the customer/stakeholder is prominent and accurate in the definition of user stories
Value/Backlog Management
Drives the strategy, planning and delivery of key capabilities
Primarily leads the squad(s) in ensuring value creation for the business, customers, and end-users by owning the squad backlog and ensuring that the highest value work is always being executed
Builds and grooms the user story backlog for squads (prioritizing based on value)
Ensures the backlog is visible, clear and understood by all squad members
Incorporates feedback from stakeholder demos, interviews, user research, and engineering into the squad backlog
Accepts the work outputs (i.e. completed user stories) of the squad by ensuring all stories meet the definition of done
Squad Alignment & Communication
Brings strong coaching mindset to agile practices and product content knowledge
Strong leadership capabilities and is a champion of agile practices and product content knowledge; acts as role model
Specify and effectively communicate desired outcomes for current and future capabilities
Leads or assists in demonstrations of the squad’s outputs (i.e. working software)
Reviews and contributes to the roadmap
Drafts the squad’s specific objectives and key results (OKRs)
Required Qualifications
10+ years of experience in a business role enabling innovation or growth within the insurance industry
A bachelor's degree or College diploma is required
Team leadership with direct management of Product Owner(s) and/or Senior Product Owner(s)
Strong Project Management experience with an Agile approach
Excellent knowledge of the Long Term Care Insurance market, with previous or active role as a Senior Product Owner/Manager, Operational leader, Contact Center Leader or eServices leader
Excellent understanding of flow of work from intake to release to optimize work in progress, clearly communicating priorities for upcoming work, and maintaining alignment to OKRs
Excellent coaching mindset and abilities, enabling team members to define solutions, and deliver outcomes
Engagement of squad members to collaborate, promote ownership and accountability of tasks, and maintain continuous improvement mindset
Acts as a thought partner to stakeholders with excellent stakeholder management and communication skills in defining outcomes, communicating progress, and facilitating planning meetings
In-depth level of knowledge and understanding of the area of practice
Excellent knowledge of digital capabilities to service end customers and financial professionals
Excellent knowledge of digital enterprise enablement technologies and practices
Preferred Qualifications
Previous team management and/or coaching experience preferred
When You Join Our Team
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife And John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story.
Equal Opportunity Manulife is an Equal Opportunity Employer. We embrace our diversity and are committed to fair recruitment, retention, advancement and compensation without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex, sexual orientation, gender identity or expression, age, marital status, or disability, or any other ground protected by applicable law. A Human Resources representative will assist with reasonable accommodation requests during the application process. To request accommodation, contact recruitment@manulife.com.
Additional Details Referenced Salary Location: USA, Massachusetts, Boston, 200 Berkeley Street
Working Arrangement: Hybrid
Salary range is expected to be between $120,750.00 USD - $217,350.00 USD
Actual salary will vary by location and other factors. Employees may participate in incentive programs.
Note: This refined description removes unrelated postings and boilerplate while preserving the core responsibilities and qualifications. It remains focused on the Lead Product Owner role for Long Term Care and includes required and preferred qualifications, as well as company information and EEO statements.
#J-18808-Ljbffr
Lead Product Owner is an exciting opportunity to contribute to the business outcomes within Long Term Care. This team focuses on delivering solutions that create and support Disciplined Contract Management, by reinventing the LTC customer experience to be digital-first by upgrading legacy systems, evolving LTC technology architecture to enable scale, expand operational efficiencies, and drive STP automation. The Lead Product Owner acts as the voice of the business and the voice of the customer for a major component of Long-Term Care Insurance customer journeys. The Lead Product Owner represents and drives business needs across multiple delivery teams to ensure business and end-user satisfaction. This role contributes to the realization of LTC strategy, vision, and OKRs by aligning and prioritizing business goals with actionable results. This individual may have one or more Product Owner(s) or Senior Product Owner(s) reporting into this role; responsible for coaching and career development.
Responsibilities
Voice of the Business and Customer
Responsible for business outcomes in alignment with segment/global priorities
Acts as the voice of the business and voice of the customer within the squads to ensure business and end-user satisfaction
Maintains an excellent understanding of business, customer, and end-user pain points, needs, and preferences
Maintains an excellent understanding of relevant personas and customer journeys in order to advocate for the ideal experience
Proactively monitors and shares industry, competitive and general business trends to enable strategic planning and delivery of outcomes in alignment with segment priorities
Consistently applies the customer lens to solutions
Ensures the voice of the customer/stakeholder is prominent and accurate in the definition of user stories
Value/Backlog Management
Drives the strategy, planning and delivery of key capabilities
Primarily leads the squad(s) in ensuring value creation for the business, customers, and end-users by owning the squad backlog and ensuring that the highest value work is always being executed
Builds and grooms the user story backlog for squads (prioritizing based on value)
Ensures the backlog is visible, clear and understood by all squad members
Incorporates feedback from stakeholder demos, interviews, user research, and engineering into the squad backlog
Accepts the work outputs (i.e. completed user stories) of the squad by ensuring all stories meet the definition of done
Squad Alignment & Communication
Brings strong coaching mindset to agile practices and product content knowledge
Strong leadership capabilities and is a champion of agile practices and product content knowledge; acts as role model
Specify and effectively communicate desired outcomes for current and future capabilities
Leads or assists in demonstrations of the squad’s outputs (i.e. working software)
Reviews and contributes to the roadmap
Drafts the squad’s specific objectives and key results (OKRs)
Required Qualifications
10+ years of experience in a business role enabling innovation or growth within the insurance industry
A bachelor's degree or College diploma is required
Team leadership with direct management of Product Owner(s) and/or Senior Product Owner(s)
Strong Project Management experience with an Agile approach
Excellent knowledge of the Long Term Care Insurance market, with previous or active role as a Senior Product Owner/Manager, Operational leader, Contact Center Leader or eServices leader
Excellent understanding of flow of work from intake to release to optimize work in progress, clearly communicating priorities for upcoming work, and maintaining alignment to OKRs
Excellent coaching mindset and abilities, enabling team members to define solutions, and deliver outcomes
Engagement of squad members to collaborate, promote ownership and accountability of tasks, and maintain continuous improvement mindset
Acts as a thought partner to stakeholders with excellent stakeholder management and communication skills in defining outcomes, communicating progress, and facilitating planning meetings
In-depth level of knowledge and understanding of the area of practice
Excellent knowledge of digital capabilities to service end customers and financial professionals
Excellent knowledge of digital enterprise enablement technologies and practices
Preferred Qualifications
Previous team management and/or coaching experience preferred
When You Join Our Team
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife And John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story.
Equal Opportunity Manulife is an Equal Opportunity Employer. We embrace our diversity and are committed to fair recruitment, retention, advancement and compensation without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex, sexual orientation, gender identity or expression, age, marital status, or disability, or any other ground protected by applicable law. A Human Resources representative will assist with reasonable accommodation requests during the application process. To request accommodation, contact recruitment@manulife.com.
Additional Details Referenced Salary Location: USA, Massachusetts, Boston, 200 Berkeley Street
Working Arrangement: Hybrid
Salary range is expected to be between $120,750.00 USD - $217,350.00 USD
Actual salary will vary by location and other factors. Employees may participate in incentive programs.
Note: This refined description removes unrelated postings and boilerplate while preserving the core responsibilities and qualifications. It remains focused on the Lead Product Owner role for Long Term Care and includes required and preferred qualifications, as well as company information and EEO statements.
#J-18808-Ljbffr