Manulife Insurance Malaysia
***Nous utilisons des*
*pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***Lead Product Owner is an exciting opportunity to contribute to the business outcomes within Long Term Care.
This team focuses on delivering solutions that create and support Disciplined Contract Management, by reinventing the LTC customer experience to be digital-first by upgrading legacy systems, evolving LTC technology architecture to enable scale, expand operational efficiencies, and drive STP automation.The Lead Product Owner acts as the voice of the business and the voice of the customer for a major component of Long-Term Care Insurance customer journeys.
The Lead Product Owner represents and drives business needs across multiple delivery teams to ensure business and end-user satisfaction. This role contributes to the realization of LTC strategy, vision, and OKRs by aligning and prioritizing business goals with actionable results. This individual may have one or more Product Owner(s) or Senior Product Owner(s) reporting into this role; responsible for coaching and career development.**Position Responsibilities:**
**Voice of the Business and Customer*** Responsible for business outcomes in alignment with segment/global priorities* Acts as the voice of the business and voice of the customer within the squads to ensure business and end-user satisfaction* Maintains an excellent understanding of business, customer, and end-user pain points, needs, and preferences* Maintains an excellent understanding of relevant personas and customer journeys in order to advocate for the ideal experience* Proactively monitors and shares industry, competitive and general business trends to enable strategic planning and delivery of outcomes in alignment with segment priorities* Consistently applies the customer lens to solutions* Ensures the voice of the customer/stakeholder is prominent and accurate in the definition of user stories**Value/Backlog Management*** Drives the strategy, planning and delivery of key capabilities* Primarily leads the squad(s) in ensuring value creation for the business, customers, and end-users by owning the squad backlog and ensuring that the highest value work is always being executed* Builds and grooms the user story backlog for squads (prioritizing based on value)* Ensures the backlog is visible, clear and understood by all squad members* Incorporates feedback from stakeholder demos, interviews, user research, and engineering into the squad backlog* Accepts the work outputs (i.e. completed user stories) of the squad by ensuring all stories meet the definition of done**Squad Alignment & Communication*** Brings strong coaching mindset to agile practices and product content knowledge* Strong leadership capabilities and is a champion of agile practices and product content knowledge; acts as role model* Specify and effectively communicate desired outcomes for current and future capabilities* Leads or assists in demonstrations of the squad’s outputs (i.e. working software)* Reviews and contributes to the roadmap* Drafts the squad’s specific objectives and key results (OKRs)**Required Qualifications:*** 10+ years of experience in a business role enabling innovation or growth within the insurance industry* A bachelor's degree or College diploma is required* Team leadership with direct management of Product Owner(s) and/or Senior Product Owner(s)* Strong Project Management experience with an Agile approach* Excellent knowledge of the Long Term Care Insurance market, with previous or active role as a Senior Product Owner/Manager, Operational leader, Contact Center Leader or eServices leader* Excellent understanding of flow of work from intake to release to optimize work in progress, clearly communicating priorities for upcoming work, and maintaining alignment to OKRs* Excellent coaching mindset and abilities, enabling team members to define solutions, and deliver outcomes* Engagement of squad members to collaborate, promote ownership and accountability of tasks, and maintain continuous improvement mindset* Acts as a thought partner to stakeholders with excellent stakeholder management and communication skills in defining outcomes, communicating progress, and facilitating planning meetings* In-depth level of knowledge and understanding of the area of practice* Excellent knowledge of digital capabilities to service end customers and financial professionals* Excellent knowledge of digital enterprise enablement technologies and practices**Preferred Qualifications:*** Previous team management and/or coaching experience preferred**When you join our team:*** We’ll empower you to learn and grow the career you want.* We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.* As part of our global team, we’ll support you in shaping the future you want to see.#LI-Hybrid
#LI-JH**À propos de Manuvie et de John Hancock**La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse .**Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi**Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.**Referenced Salary Location**USA, Massachusetts, Boston, 200 Berkeley Street**Modalités de travail**Hybride**Salary range is expected to be between**$120,750.00 USD - $217,350.00 USDSi vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.Manulife/John Hancock offers eligible employees a wide #J-18808-Ljbffr
*pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***Lead Product Owner is an exciting opportunity to contribute to the business outcomes within Long Term Care.
This team focuses on delivering solutions that create and support Disciplined Contract Management, by reinventing the LTC customer experience to be digital-first by upgrading legacy systems, evolving LTC technology architecture to enable scale, expand operational efficiencies, and drive STP automation.The Lead Product Owner acts as the voice of the business and the voice of the customer for a major component of Long-Term Care Insurance customer journeys.
The Lead Product Owner represents and drives business needs across multiple delivery teams to ensure business and end-user satisfaction. This role contributes to the realization of LTC strategy, vision, and OKRs by aligning and prioritizing business goals with actionable results. This individual may have one or more Product Owner(s) or Senior Product Owner(s) reporting into this role; responsible for coaching and career development.**Position Responsibilities:**
**Voice of the Business and Customer*** Responsible for business outcomes in alignment with segment/global priorities* Acts as the voice of the business and voice of the customer within the squads to ensure business and end-user satisfaction* Maintains an excellent understanding of business, customer, and end-user pain points, needs, and preferences* Maintains an excellent understanding of relevant personas and customer journeys in order to advocate for the ideal experience* Proactively monitors and shares industry, competitive and general business trends to enable strategic planning and delivery of outcomes in alignment with segment priorities* Consistently applies the customer lens to solutions* Ensures the voice of the customer/stakeholder is prominent and accurate in the definition of user stories**Value/Backlog Management*** Drives the strategy, planning and delivery of key capabilities* Primarily leads the squad(s) in ensuring value creation for the business, customers, and end-users by owning the squad backlog and ensuring that the highest value work is always being executed* Builds and grooms the user story backlog for squads (prioritizing based on value)* Ensures the backlog is visible, clear and understood by all squad members* Incorporates feedback from stakeholder demos, interviews, user research, and engineering into the squad backlog* Accepts the work outputs (i.e. completed user stories) of the squad by ensuring all stories meet the definition of done**Squad Alignment & Communication*** Brings strong coaching mindset to agile practices and product content knowledge* Strong leadership capabilities and is a champion of agile practices and product content knowledge; acts as role model* Specify and effectively communicate desired outcomes for current and future capabilities* Leads or assists in demonstrations of the squad’s outputs (i.e. working software)* Reviews and contributes to the roadmap* Drafts the squad’s specific objectives and key results (OKRs)**Required Qualifications:*** 10+ years of experience in a business role enabling innovation or growth within the insurance industry* A bachelor's degree or College diploma is required* Team leadership with direct management of Product Owner(s) and/or Senior Product Owner(s)* Strong Project Management experience with an Agile approach* Excellent knowledge of the Long Term Care Insurance market, with previous or active role as a Senior Product Owner/Manager, Operational leader, Contact Center Leader or eServices leader* Excellent understanding of flow of work from intake to release to optimize work in progress, clearly communicating priorities for upcoming work, and maintaining alignment to OKRs* Excellent coaching mindset and abilities, enabling team members to define solutions, and deliver outcomes* Engagement of squad members to collaborate, promote ownership and accountability of tasks, and maintain continuous improvement mindset* Acts as a thought partner to stakeholders with excellent stakeholder management and communication skills in defining outcomes, communicating progress, and facilitating planning meetings* In-depth level of knowledge and understanding of the area of practice* Excellent knowledge of digital capabilities to service end customers and financial professionals* Excellent knowledge of digital enterprise enablement technologies and practices**Preferred Qualifications:*** Previous team management and/or coaching experience preferred**When you join our team:*** We’ll empower you to learn and grow the career you want.* We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.* As part of our global team, we’ll support you in shaping the future you want to see.#LI-Hybrid
#LI-JH**À propos de Manuvie et de John Hancock**La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse .**Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi**Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.**Referenced Salary Location**USA, Massachusetts, Boston, 200 Berkeley Street**Modalités de travail**Hybride**Salary range is expected to be between**$120,750.00 USD - $217,350.00 USDSi vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.Manulife/John Hancock offers eligible employees a wide #J-18808-Ljbffr