Logo
Kickstart Management LLC

Pickleball General Manager

Kickstart Management LLC, Holyoke, Massachusetts, us, 01040

Save Job

Overview

General Manager – Indoor Pickleball Facility We’re searching for a high-energy, proactive General Manager to lead one of our premier indoor pickleball locations. This is your chance to take the reins of a vibrant, community-driven club and drive operational excellence, member satisfaction, and local engagement. The GM will run day-to-day operations, manage staff, and create exciting programming for leagues, tournaments, clinics and community events. Responsibilities

Operational Leadership Run all day-to-day operations: staffing, scheduling, inventory, facility upkeep, and member experience. Lead by example—your energy and work ethic set the tone for the team. Recruit, train, and manage an all-star team of coaches, Events Sales Manager, Team Lead, and front desk staff. Foster a positive, high-performance culture aligned with Pickleball Kingdom values. Customer & Member Experience Create a world-class environment where everyone—from beginners to tournament players—feels welcomed and valued. Develop and run leagues and tournaments consistently and effectively. Resolve issues with confidence, empathy, and speed. Execute local marketing campaigns and collaborate with the marketing team to grow membership, promote programs and drive event participations with community partnerships. Maintain weekly coordination with the Marketing team to plan and execute ongoing community outreach initiatives. Business & Financial Management Own the P&L: Maintain budgets, revenue goals, track performance, and implement revenue-driving and cost-control strategies. Work with ownership to hit key performance benchmarks. Generate leads through proactive outreach, networking, and inbound inquiries. Develop and deliver compelling event and sponsorship proposals. Negotiate terms and close deals with clients and sponsors. Achieve and exceed sales targets for events and sponsorships. Identify, approach, and secure sponsorship partners for various programs (banners, court wraps, tournaments, brand activations, etc.). Communicate to potential sponsors of any upcoming events Maintain ongoing relationships with sponsors to encourage renewals and upsells. Event Oversight & Operations Oversee the execution of events you sign, ensuring high-quality delivery and client satisfaction. Work with internal teams to coordinate logistics, staffing, and customer experience. Serve as the main point of contact for event clients and sponsors during their event. Relationship Management Build and maintain long-term relationships with clients, sponsors, and community partners. Provide post-event follow-up, reporting, and client feedback collection. Qualifications

3+ years of GM leadership experience, background in racquet sports; pickleball experience preferred. Strong leadership, communication, interpersonal and organizational skills. Track record of success managing a team and driving business results. Must be P&L savvy and data-driven in decision making. Why Join the Kingdom?

Salary Range:

$75,000 to $110,000 Base Salary: $75,000 to $85,000 Commission structure based on events & sponsorship Free membership to our world-class facility Employee discounts on gear and programs Unmatched growth opportunity—ride the wave with a brand on fire A vibrant community of players and team members Be part of something bigger—not just a job, but a movement

#J-18808-Ljbffr