Northeastern University
Assistant Director- Fund Management Scholarship Ops & Systems
Northeastern University, Boston, Massachusetts, us, 02298
Overview
Assistant Director- Fund Management Scholarship Ops & Systems – Northeastern University. The role focuses on the administration, optimization, and stewardship of student support funding. The incumbent reports to the Sr. Associate Director of Fund Management and collaborates with Student Financial Services to manage the university’s scholarship management database, oversee the workflow for donor-funded scholarship awarding, and ensure effective use and compliance of restricted funds. Responsibilities
Awarding Coordination & Support: Manage the university-wide student support awarding process with Student Financial Services to ensure efficient and timely award distribution. Serve as the primary point of contact for inquiries related to student support funds, troubleshooting, and resolving awarding issues in coordination with college and unit partners. Conduct proactive outreach to college and unit stakeholders to monitor awarding activity. Ensure timely and accurate data entry of awards into the Ascend CRM system. Scholarship Manager System Oversight: Act as the primary Advancement administrator for the Scholarship Manager platform, ensuring all student support funds and applications are accurately set up and maintained. Perform annual system updates, including aligning academic programs and majors with fund eligibility criteria. Develop and deliver onboarding and training sessions (at least twice per year) for new and existing system users across the university. Maintain a Microsoft Teams site with up-to-date training resources, guidance materials, and session recordings for partners in colleges and administrative units. Strategic Expansion Of Scholarship Manager Platform: Lead the structured onboarding process for new colleges and units adopting the Scholarship Manager system. Promote best practices in scholarship administration and ensure a consistent, transparent, and student-centered experience across all academic units. Collaborate with internal stakeholders to identify expansion opportunities and streamline system adoption. Fund Spending Oversight & Issue Resolution: Monitor donor-funded scholarship spending activity to identify underutilized funds or discrepancies in usage. Collaborate with the Fund Management team, Senior Associate Director of Donor Relations, and college/unit representatives to develop fund utilization plans that align with donor intent. Investigate and troubleshoot fund-related issues, recommending actions to ensure compliance with university policies, gift agreements, and regulatory requirements. Qualifications
Bachelor’s degree and 3–5 years of progressively responsible experience in higher education administration, financial aid, scholarship operations, or a related area. The ideal candidate will have working knowledge of scholarship management systems (e.g., Scholarship Manager or Award Management) and experience with CRM platforms such as Ascend, Salesforce, or Blackbaud NXT. Ability to work collaboratively across Northeastern’s global network and a track record of success in fast-paced, growth-oriented environments requiring flexibility and responsiveness to shifting priorities. Exceptional organizational and analytical skills, with excellent written and verbal communication abilities. Strong customer service orientation, ability to manage multiple priorities, and commitment to supporting internal stakeholders and student recipients through compliant scholarship fund administration. Additional Information
Northeastern University considers factors such as candidate work experience, education, and skills when extending an offer. The university offers a comprehensive benefits package for benefit-eligible employees, including medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement, and commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by law. Compensation
Grade/Pay Type: 107S Expected Hiring Range : $52,820.00 - $74,607.50 Note: Starting salary depends on factors such as education, experience, location, knowledge, expertise, and skills; salary ranges are reviewed regularly and may change. Position Type : Advancement
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Assistant Director- Fund Management Scholarship Ops & Systems – Northeastern University. The role focuses on the administration, optimization, and stewardship of student support funding. The incumbent reports to the Sr. Associate Director of Fund Management and collaborates with Student Financial Services to manage the university’s scholarship management database, oversee the workflow for donor-funded scholarship awarding, and ensure effective use and compliance of restricted funds. Responsibilities
Awarding Coordination & Support: Manage the university-wide student support awarding process with Student Financial Services to ensure efficient and timely award distribution. Serve as the primary point of contact for inquiries related to student support funds, troubleshooting, and resolving awarding issues in coordination with college and unit partners. Conduct proactive outreach to college and unit stakeholders to monitor awarding activity. Ensure timely and accurate data entry of awards into the Ascend CRM system. Scholarship Manager System Oversight: Act as the primary Advancement administrator for the Scholarship Manager platform, ensuring all student support funds and applications are accurately set up and maintained. Perform annual system updates, including aligning academic programs and majors with fund eligibility criteria. Develop and deliver onboarding and training sessions (at least twice per year) for new and existing system users across the university. Maintain a Microsoft Teams site with up-to-date training resources, guidance materials, and session recordings for partners in colleges and administrative units. Strategic Expansion Of Scholarship Manager Platform: Lead the structured onboarding process for new colleges and units adopting the Scholarship Manager system. Promote best practices in scholarship administration and ensure a consistent, transparent, and student-centered experience across all academic units. Collaborate with internal stakeholders to identify expansion opportunities and streamline system adoption. Fund Spending Oversight & Issue Resolution: Monitor donor-funded scholarship spending activity to identify underutilized funds or discrepancies in usage. Collaborate with the Fund Management team, Senior Associate Director of Donor Relations, and college/unit representatives to develop fund utilization plans that align with donor intent. Investigate and troubleshoot fund-related issues, recommending actions to ensure compliance with university policies, gift agreements, and regulatory requirements. Qualifications
Bachelor’s degree and 3–5 years of progressively responsible experience in higher education administration, financial aid, scholarship operations, or a related area. The ideal candidate will have working knowledge of scholarship management systems (e.g., Scholarship Manager or Award Management) and experience with CRM platforms such as Ascend, Salesforce, or Blackbaud NXT. Ability to work collaboratively across Northeastern’s global network and a track record of success in fast-paced, growth-oriented environments requiring flexibility and responsiveness to shifting priorities. Exceptional organizational and analytical skills, with excellent written and verbal communication abilities. Strong customer service orientation, ability to manage multiple priorities, and commitment to supporting internal stakeholders and student recipients through compliant scholarship fund administration. Additional Information
Northeastern University considers factors such as candidate work experience, education, and skills when extending an offer. The university offers a comprehensive benefits package for benefit-eligible employees, including medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement, and commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by law. Compensation
Grade/Pay Type: 107S Expected Hiring Range : $52,820.00 - $74,607.50 Note: Starting salary depends on factors such as education, experience, location, knowledge, expertise, and skills; salary ranges are reviewed regularly and may change. Position Type : Advancement
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