Store Manager - Bike Therapy - Morgan Hill, CA

Store Manager - Bike Therapy - Morgan Hill, CA Overview A critical member of the Specialized retail network, the Store Manager balances excellence in retail operations with a passion for the power of a great brand. The Store Manager maintains the culture of the business and sets the tone of the store. The ideal candidate has a consistent record encouraging successful, profitable retail, and wants to take that expertise to the next level as a driver of outstanding brand experiences. Beyond being a well-adapted business leader, the Store Manager works collaboratively with staff, retail partners, and local riders as a host, mentor, brand advocate, and customer service ace. This role also works cross-functionally with other members of the Specialized team to facilitate store-based events passionate about education, product launches, advocacy, and brand innovation.

How You’ll Make a Difference

Overall profitability of the retail store, namely covering and exceeding the store’s run cost to maximize the contribution to the topline revenue of Specialized Bicycle Components, globally

Exemplify outstanding methodologies for staff and local operators

Ensure the conveyance of transformative, inclusive, ride-focused, locally-authentic and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way

Host/give tours of the space to retailers, explaining our processes for outstanding methodologies

Performance management/talent management of all current employees

Encourage a welcoming, diverse, and inclusive workforce through talent recruitment

Schedule all staff and shift coverage showroom

Educate all staff (in-house training, SBCU, and SBCU.com facilitation)

Establish and sustain all clientele (establish long-term relationships with key riders and retailers, based on data about their preferences, behaviors, and purchases)

Uphold all cleanliness and organizational standards for the sales floor and office space

Handle the progress and ensuring timely delivery of all special orders and home deliveries

Ensure staff has direction and is informed when the manager is not present (days off, time off, etc.) so that all employees are working purposefully towards store goals

Evaluate each employee’s performance and be the first point of contact when issues arise in-store among riders, staff, and the service/sales interface

Set goals with each member of the team which include development, store-wide goals, and larger company initiatives

Operate within the set rules of the company (Specialized Retail LLC.) and ensuring alignment of all practices with Specialized Bicycle Components

What You Need To Win

Experience and Passion for cycling and the Specialized brand

A current or former retail employee with 1+ years of experience preferred

Excellent communication with the ability to effectively interact with riders and team members

Must be able to work as business dictates which includes weekends

Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching

Able to lift at least 50 lbs. or more and use proper lifting skills

Bike Shop Experience a plus

Tell Me More

Competitive health care (Medical PPO or HDHP)

Dental

Vision

Health Savings Account (HSA)

Short and Long Term Disability

Company sponsored life insurance

Optional Term Life Insurance

Optional Critical Illness insurance

Optional Critical Accident insurance

Competitive vacation package

401(k) with match

8 Weeks paid parental leave

Paid company holidays

Employee discounts on all product

Deep partner retail discounts

Fitness & Events Reimbursement

Uniform Allowance

Employee Assistance Program

Commuter Benefits

Compensation: Base salary: 75,000 - 80,000 USD

At Specialized, your base pay is one part of your total compensation package and will depend on your work experience, skills, certification, and location. For additional information on benefits and perks, please visit: https://benefits.specialized.com

Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world. We are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone to apply to our job postings and help us earn the position as the rider’s brand of choice.

See what we are up to on LinkedIn, Instagram, and our DogsofSpecialized.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Retail

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