eHub Global Inc
IT Executive Support-Sr IT Engineer/C-Level/VIP Support
eHub Global Inc, San Jose, California, United States, 95199
Overview
Base pay range: $148,000.00/yr - $195,000.00/yr. Location: San Jose, CA (Onsite – 5 Days/Week). Type: Full-Time. Summary: Join a high-impact team dedicated to supporting our most senior C-Suite executives and their Executive Admins. We're seeking a seasoned IT professional with deep technical expertise and polished interpersonal skills, who can thrive in a fast-paced, high-touch environment. You will play a critical role in delivering seamless, proactive, and confidential technology support for our most visible stakeholders. Responsibilities
Deliver white-glove, end-to-end technical support to C-level executives and their support staff, ensuring exceptional experiences across Windows, macOS, mobile platforms (iOS/Android), and enterprise applications Serve as the primary escalation point and technical lead for complex IT issues involving Google Workspace (Gmail, Calendar, Drive, Docs, etc.), Microsoft Outlook/Exchange, and device management Provide advanced support and configuration for email, calendar, and contact synchronization across platforms (Google Workspace and Outlook) Manage and troubleshoot executive calendar conflicts, scheduling issues, delegation access, and integration with conferencing tools (Google Meet, Zoom, Teams) Administer and support Gmail and Outlook rules, mail routing, security settings, and multi-device sync for executive environments Proactively monitor, maintain, and optimize macOS and Windows-based hardware and software configurations to ensure performance and reliability Coordinate secure remote access, VPN, MDM tools, and endpoint protection solutions Develop and maintain runbooks and documentation tailored to VIP support workflows Work discreetly and effectively with Executive Admins to anticipate needs and preempt technical disruptions Collaborate with cross-functional IT teams and vendors to escalate and resolve persistent or systemic issues Contribute to continuous improvement of executive IT support processes, including onboarding/offboarding, lifecycle management, and emerging tech evaluations Qualifications
8+ years of experience in executive IT support, enterprise helpdesk, or Level 4 technical roles Deep expertise in Google Workspace administration, including Gmail, Calendar, Drive, and security settings Strong proficiency in Microsoft Outlook/Exchange and integration with Google services Proven experience supporting and troubleshooting across macOS, Windows 10/11, and mobile platforms (iOS/Android) Familiarity with device management tools such as JAMF, Intune, Kandji, or similar Experience with remote support tools, secure communication platforms, and conferencing systems (Zoom, Google Meet, Microsoft Teams) Impeccable communication, discretion, and a calm demeanor under pressure A proactive, detail-oriented approach with a customer-first mindset and strong problem-solving skills Seniority level
Director Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting Note: Some boilerplate or unrelated postings have been omitted to focus on the core responsibilities and qualifications for this role.
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Base pay range: $148,000.00/yr - $195,000.00/yr. Location: San Jose, CA (Onsite – 5 Days/Week). Type: Full-Time. Summary: Join a high-impact team dedicated to supporting our most senior C-Suite executives and their Executive Admins. We're seeking a seasoned IT professional with deep technical expertise and polished interpersonal skills, who can thrive in a fast-paced, high-touch environment. You will play a critical role in delivering seamless, proactive, and confidential technology support for our most visible stakeholders. Responsibilities
Deliver white-glove, end-to-end technical support to C-level executives and their support staff, ensuring exceptional experiences across Windows, macOS, mobile platforms (iOS/Android), and enterprise applications Serve as the primary escalation point and technical lead for complex IT issues involving Google Workspace (Gmail, Calendar, Drive, Docs, etc.), Microsoft Outlook/Exchange, and device management Provide advanced support and configuration for email, calendar, and contact synchronization across platforms (Google Workspace and Outlook) Manage and troubleshoot executive calendar conflicts, scheduling issues, delegation access, and integration with conferencing tools (Google Meet, Zoom, Teams) Administer and support Gmail and Outlook rules, mail routing, security settings, and multi-device sync for executive environments Proactively monitor, maintain, and optimize macOS and Windows-based hardware and software configurations to ensure performance and reliability Coordinate secure remote access, VPN, MDM tools, and endpoint protection solutions Develop and maintain runbooks and documentation tailored to VIP support workflows Work discreetly and effectively with Executive Admins to anticipate needs and preempt technical disruptions Collaborate with cross-functional IT teams and vendors to escalate and resolve persistent or systemic issues Contribute to continuous improvement of executive IT support processes, including onboarding/offboarding, lifecycle management, and emerging tech evaluations Qualifications
8+ years of experience in executive IT support, enterprise helpdesk, or Level 4 technical roles Deep expertise in Google Workspace administration, including Gmail, Calendar, Drive, and security settings Strong proficiency in Microsoft Outlook/Exchange and integration with Google services Proven experience supporting and troubleshooting across macOS, Windows 10/11, and mobile platforms (iOS/Android) Familiarity with device management tools such as JAMF, Intune, Kandji, or similar Experience with remote support tools, secure communication platforms, and conferencing systems (Zoom, Google Meet, Microsoft Teams) Impeccable communication, discretion, and a calm demeanor under pressure A proactive, detail-oriented approach with a customer-first mindset and strong problem-solving skills Seniority level
Director Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting Note: Some boilerplate or unrelated postings have been omitted to focus on the core responsibilities and qualifications for this role.
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