Five Guys
The Social Media Manager will lead the social media strategy for Five Guys in North America while partnering with global teams to ensure a consistent brand presence worldwide. This individual will oversee day-to-day execution of Five Guys’ social media channels and manage content development to ensure brand consistency. The Social Media Manager will play a pivotal role in hiring and training a Social Media Specialist as well as supervising, developing and mentoring this individual. The role will work closely with Marketing sub-departments and cross-functional stakeholders to drive engagement, increase messaging reach, and deliver measurable results that align with company goals.
Overview Responsibilities
Strategy Development & Leadership
Develop and execute the social media strategy for Five Guys in North America, aligned with global objectives.
Collaborate with international marketing teams to ensure cohesive storytelling and brand consistency across all markets.
Stay ahead of industry trends, emerging platforms, and competitor activity to bring innovative ideas to the table.
Content & Campaign Management
Oversee the Marketing Content Calendar, ensuring timely delivery of engaging, brand-aligned posts.
Partner with creative, digital, and PR teams to produce campaigns that drive awareness, traffic, and customer engagement.
Support franchisee engagement by developing toolkits, guidelines, and best practices for local execution.
Leadership & Collaboration
Supervise the Social Media Specialist, providing mentorship, oversight, and performance feedback.
Lead recruitment efforts for the Social Media Specialist role, assisting in hiring, onboarding, and development.
Partner with marketing, communications, and product teams to ensure holistic alignment with broader brand initiatives.
Community & Engagement Oversight
Maintain brand voice, tone, and consistency across all platforms.
Manage day-to-day community engagement, monitoring reputation and responding to customer interactions in a brand-appropriate way.
Oversee reporting and analytics, providing actionable insights to leadership to improve content effectiveness and ROI.
Qualifications
Bachelor’s degree in marketing, Communications, or related field.
5–7 years of progressive experience in social media management, preferably with a global or multi-market consumer brand.
Proven track record of developing high-impact social strategies and managing multiple platforms.
Experience within QSR, hospitality, or franchise businesses is a plus.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Overview Responsibilities
Strategy Development & Leadership
Develop and execute the social media strategy for Five Guys in North America, aligned with global objectives.
Collaborate with international marketing teams to ensure cohesive storytelling and brand consistency across all markets.
Stay ahead of industry trends, emerging platforms, and competitor activity to bring innovative ideas to the table.
Content & Campaign Management
Oversee the Marketing Content Calendar, ensuring timely delivery of engaging, brand-aligned posts.
Partner with creative, digital, and PR teams to produce campaigns that drive awareness, traffic, and customer engagement.
Support franchisee engagement by developing toolkits, guidelines, and best practices for local execution.
Leadership & Collaboration
Supervise the Social Media Specialist, providing mentorship, oversight, and performance feedback.
Lead recruitment efforts for the Social Media Specialist role, assisting in hiring, onboarding, and development.
Partner with marketing, communications, and product teams to ensure holistic alignment with broader brand initiatives.
Community & Engagement Oversight
Maintain brand voice, tone, and consistency across all platforms.
Manage day-to-day community engagement, monitoring reputation and responding to customer interactions in a brand-appropriate way.
Oversee reporting and analytics, providing actionable insights to leadership to improve content effectiveness and ROI.
Qualifications
Bachelor’s degree in marketing, Communications, or related field.
5–7 years of progressive experience in social media management, preferably with a global or multi-market consumer brand.
Proven track record of developing high-impact social strategies and managing multiple platforms.
Experience within QSR, hospitality, or franchise businesses is a plus.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr