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INSPYR

Product Support Analyst

INSPYR, Menlo Park, California, United States, 94029

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Overview

Employer Industry: Technology Solutions

Why consider this job opportunity

Salary up to $55/hr

Comprehensive medical benefits included

Competitive pay structure

Opportunity for career advancement and growth within the organization

Work remotely from anywhere in the U.S.

Chance to engage in innovative projects and optimize developer support processes

What to Expect (Job Responsibilities)

Build technical knowledge and expertise in the platform and developer-facing features and tools

Manage ongoing training and change management with external vendors providing first support triage of inbound developer questions

Troubleshoot and prioritize technical developer issues, escalating to specialists when necessary

Effectively communicate technical resolutions and workarounds to internal teams for developer support

Identify opportunities to optimize and automate workflows and support processes

What is Required (Qualifications)

Experience in MR, 2D, and UGC platform technologies

Proven experience with troubleshooting and ticket escalation

Ability to translate technical concepts and solutions to non-technical audiences

Experience managing vendor relationships, particularly with outsourced customer or developer support teams

Excellent written and verbal communication skills

How to Stand Out (Preferred Qualifications)

Experience leading projects and implementing technical solutions

#TechnologySolutions #RemoteWork #CareerGrowth #CompetitivePay #DeveloperSupport

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