Tyler Technologies
Responsibilities
Command Center Analytics
Lead in building out of a strategic executive-level dashboard of key operational metrics to drive and monitor the health of our payment operations. Architect and implement a centralized revenue data strategy that harmonizes disparate systems and sources (Payments Engine, CRM, billing systems, processor DFM files and more) Develop scalable data pipelines and dashboards capable of supporting real-time insights. Identify necessary tooling and software to drive ongoing data-informed decision-making. Establish pertinent dashboard KPIs aimed at tracking operational performance, monitoring operational health, and driving revenue growth. Analyze the revenue streams from various Tyler divisions and product lines – understanding transaction volumes, optimizing payment costs, and determining impact of pricing and business decisions. Assist in what-if scenario modeling related to merchant migration, product launches, and other initiatives. Understand merchant setup, implementation pipelines, and sales pipelines and how those flows contribute to revenue generation, revenue acceleration and margin improvement.
Revenue Operations Reporting
Analyze trends within the key performance indicators, including payment processing volumes, transaction revenue breakdowns by product line, volumes and counts by processor, and similar. Own the command center reporting build for executive leadership, including in-depth analysis of processing volumes, merchant boarding, billing and operational alerts. Create a reporting view of processing volumes by processor source, product line, and payment method. Create a reporting view of processing footprint by geographic, division, and other client-base attributes. Create a reporting view of boarding SLAs, merchant additions, merchant attrition, red-flag and fraud indicators. Create a reporting view on expense management, cost per transaction, and qualifying transactions.
Organizational Partnering
Partner across all functional areas of the team to support 2030 Transaction Revenue financial goals. Develop familiarity with payment products, service offerings, merchant setup, pricing approaches, and platforms and the leaders that support them. Work with business leaders in Operations, Development, and Sales to identify and monitor KPIs that aid their day-to-day operations. Collaborate with senior leadership to drive strategic initiatives and revenue growth. Aid in proactive, strategic reporting initiatives – as well as ad hoc queries and inquiries Demonstrate the ability to translate complex technical concepts into business terms.
Qualifications
5-10 years of experience in Revenue Operations and/or Data Strategy roles Proven experience in the payments industry, with a focus on fin tech solutions. Bachelor’s degree in business, Finance, or Data Science; MBA or advanced degree preferred. Exceptional analytical skills, process-oriented mindset, with an attention to detail - while maintaining the ability to think strategically Excellent interpersonal skills, including verbal and written communication, to business leaders and executives.
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Command Center Analytics
Lead in building out of a strategic executive-level dashboard of key operational metrics to drive and monitor the health of our payment operations. Architect and implement a centralized revenue data strategy that harmonizes disparate systems and sources (Payments Engine, CRM, billing systems, processor DFM files and more) Develop scalable data pipelines and dashboards capable of supporting real-time insights. Identify necessary tooling and software to drive ongoing data-informed decision-making. Establish pertinent dashboard KPIs aimed at tracking operational performance, monitoring operational health, and driving revenue growth. Analyze the revenue streams from various Tyler divisions and product lines – understanding transaction volumes, optimizing payment costs, and determining impact of pricing and business decisions. Assist in what-if scenario modeling related to merchant migration, product launches, and other initiatives. Understand merchant setup, implementation pipelines, and sales pipelines and how those flows contribute to revenue generation, revenue acceleration and margin improvement.
Revenue Operations Reporting
Analyze trends within the key performance indicators, including payment processing volumes, transaction revenue breakdowns by product line, volumes and counts by processor, and similar. Own the command center reporting build for executive leadership, including in-depth analysis of processing volumes, merchant boarding, billing and operational alerts. Create a reporting view of processing volumes by processor source, product line, and payment method. Create a reporting view of processing footprint by geographic, division, and other client-base attributes. Create a reporting view of boarding SLAs, merchant additions, merchant attrition, red-flag and fraud indicators. Create a reporting view on expense management, cost per transaction, and qualifying transactions.
Organizational Partnering
Partner across all functional areas of the team to support 2030 Transaction Revenue financial goals. Develop familiarity with payment products, service offerings, merchant setup, pricing approaches, and platforms and the leaders that support them. Work with business leaders in Operations, Development, and Sales to identify and monitor KPIs that aid their day-to-day operations. Collaborate with senior leadership to drive strategic initiatives and revenue growth. Aid in proactive, strategic reporting initiatives – as well as ad hoc queries and inquiries Demonstrate the ability to translate complex technical concepts into business terms.
Qualifications
5-10 years of experience in Revenue Operations and/or Data Strategy roles Proven experience in the payments industry, with a focus on fin tech solutions. Bachelor’s degree in business, Finance, or Data Science; MBA or advanced degree preferred. Exceptional analytical skills, process-oriented mindset, with an attention to detail - while maintaining the ability to think strategically Excellent interpersonal skills, including verbal and written communication, to business leaders and executives.
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