ServiceNow
CRM Solution Strategy Architect (Pre Sales)
ServiceNow, Chicago, Illinois, United States, 60290
Overview
ServiceNow is a leader in digital transformation. We are looking for a passionate and strategic thinker to join our team as a ServiceNow Business Process Consultant with Call Center experience. If you have experience with Salesforce Service Cloud and are ready to expand your expertise, this is the perfect opportunity to transition your skills and make a real impact. Job Overview: As a ServiceNow Solution Strategy Architect you will shape the vision, architecture, and delivery path for enterprise-wide customer and revenue transformations. You’ll translate strategy into pragmatic roadmaps, design modern ServiceNow solutions (CRM, CPQ/SOM, CSM, FSM), and package commercial proposals (ROMs, estimates, SoWs) that secure executive buy-in and deliver measurable outcomes. This role is ideal for an experienced Salesforce/CRM architect ready to lead with ServiceNow at enterprise scale. Key Responsibilities
Strategy & Executive Alignment: Engage senior business leaders to clarify growth, efficiency, and experience goals; craft compelling value narratives to secure sponsorship. Define target-state architectures across SFA, CPQ, SOM/Order Management, CSM, FSM, data, and AI. Build phased roadmaps with KPIs, ROI, and success measures tied to outcomes. Solution Architecture: Design composable ServiceNow solutions for selling, quoting, order capture, case management, field service, and self-service. Apply AI capabilities (Now Assist, AI Agent Studio, AI Search) to automate business workflows. Develop coexistence and integration strategies with Salesforce, ERP, Data Platforms, and Partner tools. Discovery & Design: Lead executive and SME workshops to capture requirements and define capabilities, epics, and user stories. Maintain reference architectures, process models, and data flows to guide delivery teams. Commercial Packaging: Build ROMs, staffing models, and delivery phasing; partner with services teams on SoWs and assumptions. Develop executive-ready proposals that articulate scope, value, and change impact. Stakeholder & Partner Orchestration: Align internal product, services account executives, and delivery teams through governance and decision forums. Shape joint GTM motions with partners (SIs/ISVs) including value propositions and repeatable plays. Innovation & IP: Identify accelerators, playbooks, integrations, and reusable assets for future engagements. Co-create industry offers and quick-starts; continuously self-learn new platform capabilities. Qualifications
8–15+ years in CRM/Service transformation with deep architecture experience across SFA, CPQ, SOM/Order Management, CSM, and FSM. 3–5+ years with ServiceNow workflows (Customer/Revenue and/or Industry) and exposure to AI features (Now Assist, AI Agent Studio, AI Search). Proven track record of building ROMs/estimates, proposals, and securing C-level buy-in. Strong enterprise architecture skills: integrations, data models, security, scalability. Experience designing coexistence strategies with Salesforce/ERP/data platforms. Exceptional facilitation, storytelling, and executive communication skills. Self-driven innovator with a bias to action and evidence of codifying IP/offers. Nice to have: ServiceNow certifications (CIS-CSM, CIS-SOM, CSA, CAD), CPQ/ordering expertise, ITIL, partner/PRM exposure. For positions in this location, we offer a base pay of $121,700 - $213,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. The base pay shown is a guideline, and total compensation will vary based on qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on geographic location and is subject to change based on work location. Note:
This description includes the approved Equal Opportunity Employer statement and other required notices. Equal Opportunity Employer : ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations : We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations : For positions requiring access to controlled technology subject to export control regulations, including EAR, ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
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ServiceNow is a leader in digital transformation. We are looking for a passionate and strategic thinker to join our team as a ServiceNow Business Process Consultant with Call Center experience. If you have experience with Salesforce Service Cloud and are ready to expand your expertise, this is the perfect opportunity to transition your skills and make a real impact. Job Overview: As a ServiceNow Solution Strategy Architect you will shape the vision, architecture, and delivery path for enterprise-wide customer and revenue transformations. You’ll translate strategy into pragmatic roadmaps, design modern ServiceNow solutions (CRM, CPQ/SOM, CSM, FSM), and package commercial proposals (ROMs, estimates, SoWs) that secure executive buy-in and deliver measurable outcomes. This role is ideal for an experienced Salesforce/CRM architect ready to lead with ServiceNow at enterprise scale. Key Responsibilities
Strategy & Executive Alignment: Engage senior business leaders to clarify growth, efficiency, and experience goals; craft compelling value narratives to secure sponsorship. Define target-state architectures across SFA, CPQ, SOM/Order Management, CSM, FSM, data, and AI. Build phased roadmaps with KPIs, ROI, and success measures tied to outcomes. Solution Architecture: Design composable ServiceNow solutions for selling, quoting, order capture, case management, field service, and self-service. Apply AI capabilities (Now Assist, AI Agent Studio, AI Search) to automate business workflows. Develop coexistence and integration strategies with Salesforce, ERP, Data Platforms, and Partner tools. Discovery & Design: Lead executive and SME workshops to capture requirements and define capabilities, epics, and user stories. Maintain reference architectures, process models, and data flows to guide delivery teams. Commercial Packaging: Build ROMs, staffing models, and delivery phasing; partner with services teams on SoWs and assumptions. Develop executive-ready proposals that articulate scope, value, and change impact. Stakeholder & Partner Orchestration: Align internal product, services account executives, and delivery teams through governance and decision forums. Shape joint GTM motions with partners (SIs/ISVs) including value propositions and repeatable plays. Innovation & IP: Identify accelerators, playbooks, integrations, and reusable assets for future engagements. Co-create industry offers and quick-starts; continuously self-learn new platform capabilities. Qualifications
8–15+ years in CRM/Service transformation with deep architecture experience across SFA, CPQ, SOM/Order Management, CSM, and FSM. 3–5+ years with ServiceNow workflows (Customer/Revenue and/or Industry) and exposure to AI features (Now Assist, AI Agent Studio, AI Search). Proven track record of building ROMs/estimates, proposals, and securing C-level buy-in. Strong enterprise architecture skills: integrations, data models, security, scalability. Experience designing coexistence strategies with Salesforce/ERP/data platforms. Exceptional facilitation, storytelling, and executive communication skills. Self-driven innovator with a bias to action and evidence of codifying IP/offers. Nice to have: ServiceNow certifications (CIS-CSM, CIS-SOM, CSA, CAD), CPQ/ordering expertise, ITIL, partner/PRM exposure. For positions in this location, we offer a base pay of $121,700 - $213,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. The base pay shown is a guideline, and total compensation will vary based on qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on geographic location and is subject to change based on work location. Note:
This description includes the approved Equal Opportunity Employer statement and other required notices. Equal Opportunity Employer : ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations : We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations : For positions requiring access to controlled technology subject to export control regulations, including EAR, ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
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