Rakuten
Job Description
About Rakuten Rewards Rakuten is a leading shopping platform that offers Cash Back on purchases from your favorite brands. By partnering with thousands of brands in apparel, beauty and wellness, dining, grocery, travel, on-demand services, subscription boxes, and more, Rakuten helps members save and get more on everyday purchases. Since its founding in 1999, Rakuten has become the largest and most rewarding shopping program, and its members have earned $4.6 billion in Cash Back just for shopping through Rakuten. For more information, visit Rakuten.com. Job Summary: Rakuten is seeking an experienced Account Manager to support our Account Executives in delivering exceptional client service and driving revenue growth for a portfolio of key merchant partners. In this role, you will play a critical part in executing strategic initiatives, managing campaign performance, and fostering strong relationships with merchants, affiliate networks, and agency partners. You will also be responsible for ensuring seamless execution of advertising campaigns, tracking performance metrics, and contributing to the overall success of our sales efforts. Key Responsibilities
Partner with Account Executives to develop and implement strategic solutions that align with merchant partners\' KPIs. Collaborate cross-functionally with site operations, marketing, and creative teams to ensure commission offers, cash-back promotions, and advertising assets are correctly implemented. Analyze merchant performance, campaign deal structures, and forecasting to create data-driven campaign proposals and optimize results. Generate and distribute weekly and ad hoc reports to provide performance insights for the sales team. Prepare reporting and insights for conferences and client meetings throughout the year. Build and maintain strong relationships with merchants, affiliate networks, and agency partners to drive long-term partnerships. Respond to inbound merchant inquiries and educate new advertisers about Rakuten’s program and media opportunities. Communicate and collaborate effectively with a distributed team across multiple time zones. Utilize Salesforce to create and manage advertising proposals and insertion orders (IOs), presenting them to merchants as needed. Oversee inventory availability, maintain account records, and ensure all campaign agreements are accurately documented. Capture campaign placement screenshots and maintain proper documentation for reporting. Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proven ability to analyze data, interpret performance trends, and deliver actionable insights using Excel and analytics tools. Excellent communication skills (written, verbal, and interpersonal) with the ability to present ideas clearly to both internal and external stakeholders. Strong attention to detail and accuracy in campaign execution and reporting. Proficiency in Microsoft Office Suite, Google Workspace, cloud storage tools (e.g., Box), and Salesforce (SFDC). Ability to thrive in a fast-paced environment, prioritize tasks effectively, and manage multiple projects simultaneously. Minimum Requirements
Bachelor’s degree in a relevant field. 2-5 years of experience in account management or sales, with a strong track record of supporting sales teams and working directly with clients. Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements. USD $57,672.00 - $98,280.00 annually
#J-18808-Ljbffr
About Rakuten Rewards Rakuten is a leading shopping platform that offers Cash Back on purchases from your favorite brands. By partnering with thousands of brands in apparel, beauty and wellness, dining, grocery, travel, on-demand services, subscription boxes, and more, Rakuten helps members save and get more on everyday purchases. Since its founding in 1999, Rakuten has become the largest and most rewarding shopping program, and its members have earned $4.6 billion in Cash Back just for shopping through Rakuten. For more information, visit Rakuten.com. Job Summary: Rakuten is seeking an experienced Account Manager to support our Account Executives in delivering exceptional client service and driving revenue growth for a portfolio of key merchant partners. In this role, you will play a critical part in executing strategic initiatives, managing campaign performance, and fostering strong relationships with merchants, affiliate networks, and agency partners. You will also be responsible for ensuring seamless execution of advertising campaigns, tracking performance metrics, and contributing to the overall success of our sales efforts. Key Responsibilities
Partner with Account Executives to develop and implement strategic solutions that align with merchant partners\' KPIs. Collaborate cross-functionally with site operations, marketing, and creative teams to ensure commission offers, cash-back promotions, and advertising assets are correctly implemented. Analyze merchant performance, campaign deal structures, and forecasting to create data-driven campaign proposals and optimize results. Generate and distribute weekly and ad hoc reports to provide performance insights for the sales team. Prepare reporting and insights for conferences and client meetings throughout the year. Build and maintain strong relationships with merchants, affiliate networks, and agency partners to drive long-term partnerships. Respond to inbound merchant inquiries and educate new advertisers about Rakuten’s program and media opportunities. Communicate and collaborate effectively with a distributed team across multiple time zones. Utilize Salesforce to create and manage advertising proposals and insertion orders (IOs), presenting them to merchants as needed. Oversee inventory availability, maintain account records, and ensure all campaign agreements are accurately documented. Capture campaign placement screenshots and maintain proper documentation for reporting. Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proven ability to analyze data, interpret performance trends, and deliver actionable insights using Excel and analytics tools. Excellent communication skills (written, verbal, and interpersonal) with the ability to present ideas clearly to both internal and external stakeholders. Strong attention to detail and accuracy in campaign execution and reporting. Proficiency in Microsoft Office Suite, Google Workspace, cloud storage tools (e.g., Box), and Salesforce (SFDC). Ability to thrive in a fast-paced environment, prioritize tasks effectively, and manage multiple projects simultaneously. Minimum Requirements
Bachelor’s degree in a relevant field. 2-5 years of experience in account management or sales, with a strong track record of supporting sales teams and working directly with clients. Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements. USD $57,672.00 - $98,280.00 annually
#J-18808-Ljbffr