Walgreens
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Shift Lead
role at
Walgreens
Base pay range $21.00/hr - $23.00/hr
Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
Models and delivers a distinctive and delightful customer experience.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.
Operations
Responsible for holding store keys to open and close without management as necessary.
Assists with and coaches other team members to work with warehouse and vendor ordering process as orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
Registers all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics and returns.
Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, and sale merchandise. Completes resets and revisions.
Maintains accurate inventory counts and on-hand quantities for basic departments, stockroom, and overstock locations.
Ensures compliance with pricing tasks and local regulatory requirements, including signage and price changes.
Assists with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payment as necessary.
Assists with store cleanliness and appearance, including coordinating repairs when needed in manager absence.
Maintains product placement and stock rotation following policies, including raw vs. prepared foods and FIFO where applicable.
Has working knowledge of store systems and equipment; assists at Pharmacy out window as requested.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco).
Performs bag checks of team members before leaving the store and adheres to company policies and respectful coworker relationships.
Completes special assignments and other tasks as assigned.
Training & Personal Development
Attends training and completes PPLs requested by Manager.
Communications
Serves as a liaison between management and non-management team members by communicating assigned tasks when store management is not present.
Reports disciplinary issues and customer complaints to management.
Basic Qualifications
One year of prior leadership, supervisory, or retail key holder work experience.
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Preferred Qualifications
Prefer knowledge of store inventory control.
Will consider qualified applicants with arrest and conviction records.
Obtains and maintains valid PTCB certification or pharmacy license as required by state.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $21 - $23 / Hourly
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management and Manufacturing
Referrals increase your chances of interviewing at Walgreens. Sign in to set job alerts for “Shift Lead” roles.
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Shift Lead
role at
Walgreens
Base pay range $21.00/hr - $23.00/hr
Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
Models and delivers a distinctive and delightful customer experience.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.
Operations
Responsible for holding store keys to open and close without management as necessary.
Assists with and coaches other team members to work with warehouse and vendor ordering process as orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
Registers all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics and returns.
Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, and sale merchandise. Completes resets and revisions.
Maintains accurate inventory counts and on-hand quantities for basic departments, stockroom, and overstock locations.
Ensures compliance with pricing tasks and local regulatory requirements, including signage and price changes.
Assists with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payment as necessary.
Assists with store cleanliness and appearance, including coordinating repairs when needed in manager absence.
Maintains product placement and stock rotation following policies, including raw vs. prepared foods and FIFO where applicable.
Has working knowledge of store systems and equipment; assists at Pharmacy out window as requested.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco).
Performs bag checks of team members before leaving the store and adheres to company policies and respectful coworker relationships.
Completes special assignments and other tasks as assigned.
Training & Personal Development
Attends training and completes PPLs requested by Manager.
Communications
Serves as a liaison between management and non-management team members by communicating assigned tasks when store management is not present.
Reports disciplinary issues and customer complaints to management.
Basic Qualifications
One year of prior leadership, supervisory, or retail key holder work experience.
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Preferred Qualifications
Prefer knowledge of store inventory control.
Will consider qualified applicants with arrest and conviction records.
Obtains and maintains valid PTCB certification or pharmacy license as required by state.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $21 - $23 / Hourly
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management and Manufacturing
Referrals increase your chances of interviewing at Walgreens. Sign in to set job alerts for “Shift Lead” roles.
#J-18808-Ljbffr