Salesforce
Director, Workforce Transformation Programs - Human + AI Career Systems
Salesforce, Chicago, Illinois, United States, 60290
Overview
Director, Workforce Transformation Programs – Human + AI Systems, Salesforce. Lead the enterprise strategy, global rollout, and operational success of Salesforce’s internal talent marketplace and workforce transformation programs—including Career Connect, Agentforce for Careers, and related AI-powered tools. Drive the end-to-end program lifecycle in close collaboration with Product, Engineering, Employee Success, and Business Unit stakeholders. Translate platform potential into business outcomes by designing and scaling experiences that accelerate internal mobility, enable skills development, and prepare the workforce for an AI-augmented future. Apply a Human + AI design lens to ensure ethical, user-centered implementation of intelligent systems that support employee growth at scale. Advance Salesforce’s Agentic Skills Strategy by embedding skills into workforce transformation programs and enabling leaders to use skills data for mobility, reskilling, and redeployment decisions.
Key Responsibilities
Program Leadership & Strategic Execution
Lead the global activation strategy, adoption roadmap, and governance model for Career Connect and other workforce transformation platforms.
Collaborate with Product & Engineering to shape experience design, implementation planning, and capability integration based on business needs.
Align with Employee Success, COEs, OUs, and cross-functional partners to ensure scalable and equitable deployment of talent marketplace and mobility initiatives.
Translate talent transformation goals into operational programs and playbooks that drive measurable impact.
Human + AI Design Integration
Embed human-centered AI principles into program strategy and adoption efforts, enabling ethical augmentation of work, responsible use of talent intelligence, and transparency in AI-driven features.
Work with technical teams to support implementation of skills inference models, recommendation engines, and generative UX aligned with workforce needs.
Help employees and managers engage confidently with AI-powered tools through clear education and enablement.
Agentic Skills Strategy Delivery
Operationalize the Agentic Skills Strategy by embedding skills frameworks into Career Connect, workforce planning, and reskilling programs.
Drive adoption of skills-based practices across the enterprise, enabling leaders to use skills data for decisions.
Partner with analytics teams to generate insights linking skills supply/demand to redeployment, mobility, and development pathways.
Program Management & Change Enablement
Manage enterprise-level program planning and execution, including pilots, scaling, communications, and measurement strategies.
Define success metrics across adoption, usage, internal mobility, redeployment outcomes, and engagement.
Build engagement forums, governance routines, and stakeholder feedback loops.
Develop narratives, toolkits, and enablement resources that drive sustainable behavior change and enterprise alignment.
Qualifications
Experience & Knowledge
10+ years in enterprise program management, workforce transformation, or talent strategy, ideally within a global matrixed organization.
Proven success driving large-scale HR tech or workforce initiatives in partnership with Product, Engineering, and cross-functional teams.
Deep understanding of skills-based planning, job architecture, internal mobility, and talent development models.
Ability to connect workforce insights to business impact and translate strategic vision into scalable, repeatable programs.
AI Fluency & Human-Centered Implementation
Experience with AI-powered talent systems, including recommendation engines, skills inference, and conversational interfaces.
Familiarity with human + AI collaboration and responsible AI frameworks for ethical tech deployment in the workplace.
Ability to partner with technical teams to translate AI capabilities into workforce-relevant, trust-enhancing applications.
Core Competencies
Strong communication, stakeholder engagement, and executive alignment skills.
High proficiency in program design, planning, and execution in fast-paced environments.
Strategic, systems-oriented thinker with a bias for action and continuous improvement.
Delivery-focused mindset, able to embed skills into workforce programs and translate analytics into business-ready insights.
Ability to influence across levels without direct authority and foster innovation and accountability.
Accommodations and Benefits If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. The company is committed to equality and inclusive practices across hiring, promotion, and advancement. Compensation details for Illinois-based roles are provided where applicable; benefits include time off, medical/dental/vision, mental health support, parental leave, life and disability insurance, 401(k), and an employee stock purchase program. Further details about company benefits are available at the Salesforce benefits site.
Posting Statement: Salesforce is an equal opportunity employer. All applicants will be evaluated on merit and qualifications without regard to protected characteristics. This statement applies to all employment decisions, including recruitment, hiring, promotion, and compensation.
Employment Type
Full-time
Job Function
Business Development and Sales
Industries
Software Development, IT Services and IT Consulting, Technology, Information and Internet
#J-18808-Ljbffr
Director, Workforce Transformation Programs – Human + AI Systems, Salesforce. Lead the enterprise strategy, global rollout, and operational success of Salesforce’s internal talent marketplace and workforce transformation programs—including Career Connect, Agentforce for Careers, and related AI-powered tools. Drive the end-to-end program lifecycle in close collaboration with Product, Engineering, Employee Success, and Business Unit stakeholders. Translate platform potential into business outcomes by designing and scaling experiences that accelerate internal mobility, enable skills development, and prepare the workforce for an AI-augmented future. Apply a Human + AI design lens to ensure ethical, user-centered implementation of intelligent systems that support employee growth at scale. Advance Salesforce’s Agentic Skills Strategy by embedding skills into workforce transformation programs and enabling leaders to use skills data for mobility, reskilling, and redeployment decisions.
Key Responsibilities
Program Leadership & Strategic Execution
Lead the global activation strategy, adoption roadmap, and governance model for Career Connect and other workforce transformation platforms.
Collaborate with Product & Engineering to shape experience design, implementation planning, and capability integration based on business needs.
Align with Employee Success, COEs, OUs, and cross-functional partners to ensure scalable and equitable deployment of talent marketplace and mobility initiatives.
Translate talent transformation goals into operational programs and playbooks that drive measurable impact.
Human + AI Design Integration
Embed human-centered AI principles into program strategy and adoption efforts, enabling ethical augmentation of work, responsible use of talent intelligence, and transparency in AI-driven features.
Work with technical teams to support implementation of skills inference models, recommendation engines, and generative UX aligned with workforce needs.
Help employees and managers engage confidently with AI-powered tools through clear education and enablement.
Agentic Skills Strategy Delivery
Operationalize the Agentic Skills Strategy by embedding skills frameworks into Career Connect, workforce planning, and reskilling programs.
Drive adoption of skills-based practices across the enterprise, enabling leaders to use skills data for decisions.
Partner with analytics teams to generate insights linking skills supply/demand to redeployment, mobility, and development pathways.
Program Management & Change Enablement
Manage enterprise-level program planning and execution, including pilots, scaling, communications, and measurement strategies.
Define success metrics across adoption, usage, internal mobility, redeployment outcomes, and engagement.
Build engagement forums, governance routines, and stakeholder feedback loops.
Develop narratives, toolkits, and enablement resources that drive sustainable behavior change and enterprise alignment.
Qualifications
Experience & Knowledge
10+ years in enterprise program management, workforce transformation, or talent strategy, ideally within a global matrixed organization.
Proven success driving large-scale HR tech or workforce initiatives in partnership with Product, Engineering, and cross-functional teams.
Deep understanding of skills-based planning, job architecture, internal mobility, and talent development models.
Ability to connect workforce insights to business impact and translate strategic vision into scalable, repeatable programs.
AI Fluency & Human-Centered Implementation
Experience with AI-powered talent systems, including recommendation engines, skills inference, and conversational interfaces.
Familiarity with human + AI collaboration and responsible AI frameworks for ethical tech deployment in the workplace.
Ability to partner with technical teams to translate AI capabilities into workforce-relevant, trust-enhancing applications.
Core Competencies
Strong communication, stakeholder engagement, and executive alignment skills.
High proficiency in program design, planning, and execution in fast-paced environments.
Strategic, systems-oriented thinker with a bias for action and continuous improvement.
Delivery-focused mindset, able to embed skills into workforce programs and translate analytics into business-ready insights.
Ability to influence across levels without direct authority and foster innovation and accountability.
Accommodations and Benefits If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. The company is committed to equality and inclusive practices across hiring, promotion, and advancement. Compensation details for Illinois-based roles are provided where applicable; benefits include time off, medical/dental/vision, mental health support, parental leave, life and disability insurance, 401(k), and an employee stock purchase program. Further details about company benefits are available at the Salesforce benefits site.
Posting Statement: Salesforce is an equal opportunity employer. All applicants will be evaluated on merit and qualifications without regard to protected characteristics. This statement applies to all employment decisions, including recruitment, hiring, promotion, and compensation.
Employment Type
Full-time
Job Function
Business Development and Sales
Industries
Software Development, IT Services and IT Consulting, Technology, Information and Internet
#J-18808-Ljbffr