Zendesk
Staff Software Engineer (Full-stack)
Zendesk, San Francisco, California, United States, 94199
Overview
Staff Software Engineer – Support Suite Engineering We’re hiring a Staff Software Engineer to lead full-stack development efforts within Zendesk’s Support Suite Engineering team. In this role, you will serve as the technical lead for a cross-functional team, driving backend and full-stack initiatives that power Zendesk’s core support products. Location Requirement:
This is a hybrid role. Candidates must reside within a commutable distance of our office in
San Francisco, CA What You’ll Be Doing
Lead technical execution and system design for Support Suite Engineering initiatives.
Build scalable, performant backend systems and APIs, with some frontend work as needed.
Contribute to architectural decisions and define engineering best practices for reliability, observability, and maintainability.
Collaborate with Product Managers and Designers to translate complex requirements into elegant, user-focused solutions.
Mentor and provide technical guidance to engineers across the team.
Participate actively in team ceremonies and contribute to delivery planning.
What You Bring to the Role
7+ years of experience as a full-stack or backend-focused software engineer.
Strong proficiency with Ruby or similar backend languages (e.g., Python, Java, Node.js), and experience with frontend technologies like React, TypeScript, and GraphQL.
Deep understanding of building scalable backend systems and reusable components.
Experience integrating shared platform components into product domains.
Proven technical leadership and mentoring experience.
Track record of delivering high-impact, enterprise-scale features.
Strong collaboration skills in cross-functional teams, with clear communication of technical ideas to stakeholders.
Preferred Qualifications
Familiarity with Support Suite, customer service, or workflow software.
Experience building secure and reliable systems in compliance-heavy environments.
Exposure to Kubernetes, AWS, DataDog, and CI/CD pipelines.
Tech Stack
Backend: Ruby on Rails, MySQL/Aurora
Frontend: JavaScript, TypeScript, React, GraphQL
DevOps & Monitoring: DataDog, Kubernetes, CI/CD
Cloud: AWS
Why Zendesk
Lead and grow with a high-impact, collaborative engineering team.
Flexible hybrid work model and strong work-life balance.
Work on strategic initiatives with executive-level support and company investment.
Salary and benefits: The US annualized base salary range for this position is $164,000.00-$246,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
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Staff Software Engineer – Support Suite Engineering We’re hiring a Staff Software Engineer to lead full-stack development efforts within Zendesk’s Support Suite Engineering team. In this role, you will serve as the technical lead for a cross-functional team, driving backend and full-stack initiatives that power Zendesk’s core support products. Location Requirement:
This is a hybrid role. Candidates must reside within a commutable distance of our office in
San Francisco, CA What You’ll Be Doing
Lead technical execution and system design for Support Suite Engineering initiatives.
Build scalable, performant backend systems and APIs, with some frontend work as needed.
Contribute to architectural decisions and define engineering best practices for reliability, observability, and maintainability.
Collaborate with Product Managers and Designers to translate complex requirements into elegant, user-focused solutions.
Mentor and provide technical guidance to engineers across the team.
Participate actively in team ceremonies and contribute to delivery planning.
What You Bring to the Role
7+ years of experience as a full-stack or backend-focused software engineer.
Strong proficiency with Ruby or similar backend languages (e.g., Python, Java, Node.js), and experience with frontend technologies like React, TypeScript, and GraphQL.
Deep understanding of building scalable backend systems and reusable components.
Experience integrating shared platform components into product domains.
Proven technical leadership and mentoring experience.
Track record of delivering high-impact, enterprise-scale features.
Strong collaboration skills in cross-functional teams, with clear communication of technical ideas to stakeholders.
Preferred Qualifications
Familiarity with Support Suite, customer service, or workflow software.
Experience building secure and reliable systems in compliance-heavy environments.
Exposure to Kubernetes, AWS, DataDog, and CI/CD pipelines.
Tech Stack
Backend: Ruby on Rails, MySQL/Aurora
Frontend: JavaScript, TypeScript, React, GraphQL
DevOps & Monitoring: DataDog, Kubernetes, CI/CD
Cloud: AWS
Why Zendesk
Lead and grow with a high-impact, collaborative engineering team.
Flexible hybrid work model and strong work-life balance.
Work on strategic initiatives with executive-level support and company investment.
Salary and benefits: The US annualized base salary range for this position is $164,000.00-$246,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
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