Protingent
ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement)
Protingent, Sunnyvale, California, United States, 94087
Overview
Job Title: ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement) Job Details
Job Type: Contract Pay Rate: $75-$82 an hour Location: Sunnyvale, CA (Onsite) Responsibilities
We are seeking a highly skilled ServiceNow ITSM Solutions Architect to maximize the value of our existing Moveworks conversational AI integration and prepare ServiceNow for broader agentic AI adoption. Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities. Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates. Identify opportunities to expand agentic AI use cases across ITSM. Identify knowledge gaps, request form gaps, and process inefficiencies that limit AI effectiveness. Strategize platform upgrades, evaluate new ServiceNow features, and create a 30/60/90-day feature adoption plan. Partner with stakeholders to align on the roadmap, prioritize features, and secure organizational buy-in. Design and solution advanced fulfiller-side capabilities, leveraging predictive intelligence and Now Assist. Work with development teams to deliver demands/projects, ensuring compliance with CRB and change management processes. Architect scoped apps for custom workflows where required. Conduct Proof of Concepts (POCs), demos, and training sessions to drive adoption. Partner with other solution architects to define end-to-end enterprise solutions. Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes. Qualifications
10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery. Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks. Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development. Experience in platform upgrades, feature roadmaps, and adoption planning. Strong stakeholder management, communication, and change management skills. Ability to conduct POCs, training, and enablement sessions for both technical and non-technical teams. Benefits
Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan. About Protingent
Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future. Seniority level
Mid-Senior level Employment type
Contract Job function
Engineering and Information Technology
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Job Title: ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement) Job Details
Job Type: Contract Pay Rate: $75-$82 an hour Location: Sunnyvale, CA (Onsite) Responsibilities
We are seeking a highly skilled ServiceNow ITSM Solutions Architect to maximize the value of our existing Moveworks conversational AI integration and prepare ServiceNow for broader agentic AI adoption. Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities. Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates. Identify opportunities to expand agentic AI use cases across ITSM. Identify knowledge gaps, request form gaps, and process inefficiencies that limit AI effectiveness. Strategize platform upgrades, evaluate new ServiceNow features, and create a 30/60/90-day feature adoption plan. Partner with stakeholders to align on the roadmap, prioritize features, and secure organizational buy-in. Design and solution advanced fulfiller-side capabilities, leveraging predictive intelligence and Now Assist. Work with development teams to deliver demands/projects, ensuring compliance with CRB and change management processes. Architect scoped apps for custom workflows where required. Conduct Proof of Concepts (POCs), demos, and training sessions to drive adoption. Partner with other solution architects to define end-to-end enterprise solutions. Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes. Qualifications
10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery. Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks. Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development. Experience in platform upgrades, feature roadmaps, and adoption planning. Strong stakeholder management, communication, and change management skills. Ability to conduct POCs, training, and enablement sessions for both technical and non-technical teams. Benefits
Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan. About Protingent
Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future. Seniority level
Mid-Senior level Employment type
Contract Job function
Engineering and Information Technology
#J-18808-Ljbffr