Cloudflare, Inc.
Trust & Safety Legal Response Specialist (LA, San Diego OR Seattle)
Cloudflare, Inc., San Francisco, California, United States, 94199
Overview
Available Locations: Los Angeles or San Diego or Seattle We are looking for a thoughtful, detail-oriented team member to join our global Trust and Safety Legal Support Team. In this role, you will address legal requests seeking customer information and perform account reviews to assist in combating abuse in line with Cloudflare's Terms of Service. This position will also provide exposure to the inner workings of Cloudflare's technology and policies. Responsibilities
Be part of a world class globally-distributed team. Help administer efficient and compliant handling of legal requests, including but not limited to requests for information (subpoenas, court orders, etc) from law enforcement and government officials and in response to third-party civil matters. Perform operations with timely SLA delivery while maintaining high quality and accuracy. Partner with cross functional teams including Public Policy, Legal, and Product Engineering to scale policies and processes. Deal with sensitive content and emotionally charged escalations with tact and a calm demeanor. Participate in rotating weekend coverage duty. Requirements
2+ years of legal support experience processing requests for user information, legal documents, or relevant background in Trust & Safety. Working knowledge of DNS and how the Internet works. Experience managing sensitive content and emotionally charged escalations with tact and a calm demeanor. Strong written and verbal communication, attention to detail, and ability to manage multiple projects to completion. Comfortable navigating ambiguous matters. A great attitude and team player. Bonus Points
Experience with global legal considerations related to legal requests for customer information. Interaction with law enforcement officials and agencies. Hands-on experience with Cloudflare products and services. Compensation
Compensation may be adjusted depending on work location. For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: $103,000 - $125,000. Equity
This role is eligible to participate in Cloudflare's equity plan. Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs help with health care, caregiving, future planning, and work-life balance. The description below applies to employees in the United States; benefits may vary for employees outside the U.S. Health & Welfare Benefits
Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits
Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off
Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special?
We are a highly ambitious, large-scale technology company with a soul. Our mission to help build a better Internet includes protecting the free and open Internet. Project Galileo: we equip journalism and civil society organizations with tools to defend against attacks at no cost. Athenian Project: we help state and local governments protect election information and voter registration. 1.1.1.1: a public DNS resolver that respects privacy; we do not store client IP addresses and do not sell user data. Export Control
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Any offer may be conditioned on authorization to receive software or technology controlled under these laws without sponsorship for an export license. Equal Opportunity
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in diversity and inclusiveness. All qualified applicants will be considered without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Accommodations
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to apply for a job, please contact us via hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
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Available Locations: Los Angeles or San Diego or Seattle We are looking for a thoughtful, detail-oriented team member to join our global Trust and Safety Legal Support Team. In this role, you will address legal requests seeking customer information and perform account reviews to assist in combating abuse in line with Cloudflare's Terms of Service. This position will also provide exposure to the inner workings of Cloudflare's technology and policies. Responsibilities
Be part of a world class globally-distributed team. Help administer efficient and compliant handling of legal requests, including but not limited to requests for information (subpoenas, court orders, etc) from law enforcement and government officials and in response to third-party civil matters. Perform operations with timely SLA delivery while maintaining high quality and accuracy. Partner with cross functional teams including Public Policy, Legal, and Product Engineering to scale policies and processes. Deal with sensitive content and emotionally charged escalations with tact and a calm demeanor. Participate in rotating weekend coverage duty. Requirements
2+ years of legal support experience processing requests for user information, legal documents, or relevant background in Trust & Safety. Working knowledge of DNS and how the Internet works. Experience managing sensitive content and emotionally charged escalations with tact and a calm demeanor. Strong written and verbal communication, attention to detail, and ability to manage multiple projects to completion. Comfortable navigating ambiguous matters. A great attitude and team player. Bonus Points
Experience with global legal considerations related to legal requests for customer information. Interaction with law enforcement officials and agencies. Hands-on experience with Cloudflare products and services. Compensation
Compensation may be adjusted depending on work location. For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: $103,000 - $125,000. Equity
This role is eligible to participate in Cloudflare's equity plan. Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs help with health care, caregiving, future planning, and work-life balance. The description below applies to employees in the United States; benefits may vary for employees outside the U.S. Health & Welfare Benefits
Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits
Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off
Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special?
We are a highly ambitious, large-scale technology company with a soul. Our mission to help build a better Internet includes protecting the free and open Internet. Project Galileo: we equip journalism and civil society organizations with tools to defend against attacks at no cost. Athenian Project: we help state and local governments protect election information and voter registration. 1.1.1.1: a public DNS resolver that respects privacy; we do not store client IP addresses and do not sell user data. Export Control
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Any offer may be conditioned on authorization to receive software or technology controlled under these laws without sponsorship for an export license. Equal Opportunity
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in diversity and inclusiveness. All qualified applicants will be considered without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Accommodations
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to apply for a job, please contact us via hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
#J-18808-Ljbffr