Mcbankny
Branch Operations Manager - Miami Branch New Miami, Florida
Mcbankny, Miami, Florida, us, 33222
Overview
Branch Operations Manager - Miami Branch, Miami, Florida. The Branch Operations Manager is responsible for overseeing the daily operational functions of the branch to ensure efficiency, compliance, and exceptional customer service. This role drives operational excellence, manages risk, supports Deposit Growth through collaboration with Relationship Managers, and fosters a positive team environment. The role includes business development and community involvement in the market. Responsibilities
Supervise and coordinate all operational activities within the branch. Ensure compliance with internal policies, procedures, and regulatory requirements. Maintain strong knowledge on OFAC as it relates to bank transactions. Monitor and manage branch cash levels, vault operations, and teller transactions. Lead operational audits and implement corrective actions as needed. Train, coach, and mentor branch staff on operational procedures and customer service standards. Collaborate with Retail Sales & Operations leadership to implement strategic initiatives. Resolve escalated customer issues and ensure a high level of satisfaction. Maintain accurate records and reports related to branch operations. Support business continuity planning and risk management efforts. Support and act as the branch Subject Matter Expert for upcoming Core Systems Conversion. Participate and support CRA and Community initiatives. Identify, assess, and mitigate operational risks within the branch, including fraud, transaction errors, and procedural gaps. Ensure timely reporting and escalation of risk incidents in accordance with company protocols. Conduct regular reviews of branch processes to identify potential risk exposures and recommend improvements. Implement and monitor controls to safeguard customer data, financial assets, and branch infrastructure. Partner with Compliance and Risk teams to ensure alignment with regulatory expectations and internal risk frameworks. Lead root cause analyses for operational incidents and drive corrective action plans. Promote a culture of risk awareness and accountability among branch staff. Qualifications
Bachelor’s Degree or equivalent experience. 4 or more years in a retail branch environment. Minimum 2-3 years management experience. Strong presentation skills and proven track record of excellent sales production. Excellent verbal, written and interpersonal communication skills. PC skills including Microsoft Word and Excel. Business acumen, customer focus, and results-driven mindset. Key Metrics
Deposit Growth:
Achieve monthly and quarterly targets for new deposit accounts and overall deposit volume growth. Audit & Compliance:
Achieve satisfactory or higher ratings in internal and external audits. Employee Training & Development:
Ensure 100% completion of mandatory training programs and maintain high engagement scores. Sales Support:
Partner with branch leadership to meet deposit growth goals for retail banking products. Risk Management:
Minimize fraud incidents and ensure timely resolution of operational risk issues. Salary and Employment Details
Potential Salary:
$115,000 - $130,000 annually This salary range reflects base wages and does not include benefits, bonus, or incentive pay. Final offer depends on factors including experience, seniority, and other legitimate, non-discriminatory factors as permitted by law. Equal Employment Opportunity
Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion is voluntary. Any information provided is confidential and will not be used in hiring decisions. Information on disability status is requested to comply with OFCCP requirements. A disability is a condition that substantially limits one or more major life activities. The list of examples is provided for guidance and does not restrict other qualifying conditions. Form CC-305 (Voluntary Self-Identification of Disability) details and instructions are provided as part of the application process.
#J-18808-Ljbffr
Branch Operations Manager - Miami Branch, Miami, Florida. The Branch Operations Manager is responsible for overseeing the daily operational functions of the branch to ensure efficiency, compliance, and exceptional customer service. This role drives operational excellence, manages risk, supports Deposit Growth through collaboration with Relationship Managers, and fosters a positive team environment. The role includes business development and community involvement in the market. Responsibilities
Supervise and coordinate all operational activities within the branch. Ensure compliance with internal policies, procedures, and regulatory requirements. Maintain strong knowledge on OFAC as it relates to bank transactions. Monitor and manage branch cash levels, vault operations, and teller transactions. Lead operational audits and implement corrective actions as needed. Train, coach, and mentor branch staff on operational procedures and customer service standards. Collaborate with Retail Sales & Operations leadership to implement strategic initiatives. Resolve escalated customer issues and ensure a high level of satisfaction. Maintain accurate records and reports related to branch operations. Support business continuity planning and risk management efforts. Support and act as the branch Subject Matter Expert for upcoming Core Systems Conversion. Participate and support CRA and Community initiatives. Identify, assess, and mitigate operational risks within the branch, including fraud, transaction errors, and procedural gaps. Ensure timely reporting and escalation of risk incidents in accordance with company protocols. Conduct regular reviews of branch processes to identify potential risk exposures and recommend improvements. Implement and monitor controls to safeguard customer data, financial assets, and branch infrastructure. Partner with Compliance and Risk teams to ensure alignment with regulatory expectations and internal risk frameworks. Lead root cause analyses for operational incidents and drive corrective action plans. Promote a culture of risk awareness and accountability among branch staff. Qualifications
Bachelor’s Degree or equivalent experience. 4 or more years in a retail branch environment. Minimum 2-3 years management experience. Strong presentation skills and proven track record of excellent sales production. Excellent verbal, written and interpersonal communication skills. PC skills including Microsoft Word and Excel. Business acumen, customer focus, and results-driven mindset. Key Metrics
Deposit Growth:
Achieve monthly and quarterly targets for new deposit accounts and overall deposit volume growth. Audit & Compliance:
Achieve satisfactory or higher ratings in internal and external audits. Employee Training & Development:
Ensure 100% completion of mandatory training programs and maintain high engagement scores. Sales Support:
Partner with branch leadership to meet deposit growth goals for retail banking products. Risk Management:
Minimize fraud incidents and ensure timely resolution of operational risk issues. Salary and Employment Details
Potential Salary:
$115,000 - $130,000 annually This salary range reflects base wages and does not include benefits, bonus, or incentive pay. Final offer depends on factors including experience, seniority, and other legitimate, non-discriminatory factors as permitted by law. Equal Employment Opportunity
Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion is voluntary. Any information provided is confidential and will not be used in hiring decisions. Information on disability status is requested to comply with OFCCP requirements. A disability is a condition that substantially limits one or more major life activities. The list of examples is provided for guidance and does not restrict other qualifying conditions. Form CC-305 (Voluntary Self-Identification of Disability) details and instructions are provided as part of the application process.
#J-18808-Ljbffr