BridgeBio
Director/Sr. Director, HUB & Patient Services
BridgeBio, San Francisco, California, United States, 94199
Overview
Join to apply for the
Director/Sr. Director, HUB & Patient Services
role at
BridgeBio . This range is provided by BridgeBio. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$215,000.00/yr - $300,000.00/yr What You'll Do
Lead US patient access programs and vendors Work with the commercial team to continue patient access to Attruby Oversee the integrity of all patient support programs Manage a team as required Responsibilities
Lead patient support programs under the branding of ForgingBridges, which result in a positive customer experience Implement new access initiatives/programs Participate in the strategic planning for launch meetings, market access team meetings, and other opportunities to interact with management and senior management in the organization Partner with the Market Access Marketing/Brand Marketing team to identify promotional collateral that would provide value to the patient community Ensure programs and materials comply with direction from the Medical, Legal & Regulatory (MLR) and Promotional Review Committee (PRC) Manage day-to-day operations for fully launched patient support programs Oversight of contracts and partnerships with patient support program vendors (copay, free goods pharmacy, HUB, etc.) Create and coordinate a smooth communications handoff process between HUB, PAL, and FRM teams Monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure vendors are meeting goals Manage vendor business rules/operations procedure documents, including drafting, as needed, and partnering with legal/compliance for review and implementation Ensure program compliance with program business rules/operation procedures through regular auditing of cases/phone calls Coordinate weekly status calls and follow-ups with internal/external stakeholders Serve as a day-to-day liaison with field teams, marketing and sales managers, and other stakeholders, which includes resolving escalation issues Review and analyze data reporting from the vendors to identify issues, trends, and potential interventions to ensure program excellence Stay connected with BridgeBio Commercial Analytics and Commercial IT on the internal CRM reports and account activity tracking Serve as a backup to the Head of Patient Services to lead and make decisions on support programs and PAL operations Provide regular updates and analysis of patient programs to Senior Management Attend patient meetings and represent BridgeBio at industry conferences Other additional responsibilities may be assigned Where You'll Work
This is a remote/San Francisco Office based position that requires up to 30% travel. Who You Are
Bachelor’s degree required; advanced degree preferred Minimum of 5 years of pharmaceutical or biotechnology industry experience in Patient access and support and/or related functions Experience negotiating and managing vendor contracts In-depth knowledge of patient services, HUB operations, and compliance requirements Strong communication and interpersonal skills with the ability to interact effectively with internal and external stakeholders Ability to travel up to 30% Rewards & Benefits
Market leading compensation 401K with 100% employer match on first 3% & 50% on the next 2% Employee stock purchase program Pre-tax commuter benefits Referral program with $2,500 award for hired referrals Health & Wellbeing
Comprehensive health care with 100% premiums covered - no cost to you and dependents Mental health support via Spring Health (6 therapy sessions & 6 coaching sessions) Hybrid work model - employees have the autonomy in where and how they do their work Unlimited flexible paid time off - take the time that you need Paid parental leave - 4 months for birthing parents & 2 months for non-birthing parents Flex spending accounts & company-provided group term life & disability Subsidized lunch via Forkable on days worked from our office Skill Development & Career Paths
People are part of our growth and success story - from discovery to active drug trials and FDA pipelines, there are endless opportunities for skill development and internal mobility We provide career pathing through regular feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, Spring Health & BetterUp Coaching We celebrate strong performance with financial rewards, peer-to-peer recognition, and growth opportunities Salary $215,000 - $300,000 USD Seniority level
Director Employment type
Full-time Job function
Other Referrals increase your chances of interviewing at BridgeBio by 2x Get notified about new Director/Sr. Director, HUB & Patient Services jobs in
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Join to apply for the
Director/Sr. Director, HUB & Patient Services
role at
BridgeBio . This range is provided by BridgeBio. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$215,000.00/yr - $300,000.00/yr What You'll Do
Lead US patient access programs and vendors Work with the commercial team to continue patient access to Attruby Oversee the integrity of all patient support programs Manage a team as required Responsibilities
Lead patient support programs under the branding of ForgingBridges, which result in a positive customer experience Implement new access initiatives/programs Participate in the strategic planning for launch meetings, market access team meetings, and other opportunities to interact with management and senior management in the organization Partner with the Market Access Marketing/Brand Marketing team to identify promotional collateral that would provide value to the patient community Ensure programs and materials comply with direction from the Medical, Legal & Regulatory (MLR) and Promotional Review Committee (PRC) Manage day-to-day operations for fully launched patient support programs Oversight of contracts and partnerships with patient support program vendors (copay, free goods pharmacy, HUB, etc.) Create and coordinate a smooth communications handoff process between HUB, PAL, and FRM teams Monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure vendors are meeting goals Manage vendor business rules/operations procedure documents, including drafting, as needed, and partnering with legal/compliance for review and implementation Ensure program compliance with program business rules/operation procedures through regular auditing of cases/phone calls Coordinate weekly status calls and follow-ups with internal/external stakeholders Serve as a day-to-day liaison with field teams, marketing and sales managers, and other stakeholders, which includes resolving escalation issues Review and analyze data reporting from the vendors to identify issues, trends, and potential interventions to ensure program excellence Stay connected with BridgeBio Commercial Analytics and Commercial IT on the internal CRM reports and account activity tracking Serve as a backup to the Head of Patient Services to lead and make decisions on support programs and PAL operations Provide regular updates and analysis of patient programs to Senior Management Attend patient meetings and represent BridgeBio at industry conferences Other additional responsibilities may be assigned Where You'll Work
This is a remote/San Francisco Office based position that requires up to 30% travel. Who You Are
Bachelor’s degree required; advanced degree preferred Minimum of 5 years of pharmaceutical or biotechnology industry experience in Patient access and support and/or related functions Experience negotiating and managing vendor contracts In-depth knowledge of patient services, HUB operations, and compliance requirements Strong communication and interpersonal skills with the ability to interact effectively with internal and external stakeholders Ability to travel up to 30% Rewards & Benefits
Market leading compensation 401K with 100% employer match on first 3% & 50% on the next 2% Employee stock purchase program Pre-tax commuter benefits Referral program with $2,500 award for hired referrals Health & Wellbeing
Comprehensive health care with 100% premiums covered - no cost to you and dependents Mental health support via Spring Health (6 therapy sessions & 6 coaching sessions) Hybrid work model - employees have the autonomy in where and how they do their work Unlimited flexible paid time off - take the time that you need Paid parental leave - 4 months for birthing parents & 2 months for non-birthing parents Flex spending accounts & company-provided group term life & disability Subsidized lunch via Forkable on days worked from our office Skill Development & Career Paths
People are part of our growth and success story - from discovery to active drug trials and FDA pipelines, there are endless opportunities for skill development and internal mobility We provide career pathing through regular feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, Spring Health & BetterUp Coaching We celebrate strong performance with financial rewards, peer-to-peer recognition, and growth opportunities Salary $215,000 - $300,000 USD Seniority level
Director Employment type
Full-time Job function
Other Referrals increase your chances of interviewing at BridgeBio by 2x Get notified about new Director/Sr. Director, HUB & Patient Services jobs in
San Francisco, CA . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr