BridgeBio
Director/Sr. Director, HUB & Patient Services
BridgeBio, San Francisco, California, United States, 94199
What You'll Do
Lead US patient access programs and vendors
Work with the commercial team to continue patient access to Attruby
Oversee the integrity of all patient support programs
Manage a team as required
Responsibilities
Lead patient support programs under the branding of ForgingBridges, which result in a positive customer experience
Implement new access initiatives/programs
Participate in the strategic planning for launch meetings, market access team meetings, and other opportunities to interact with management and senior management in the organization
Partner with the Market Access Marketing/Brand Marketing team to identify promotional collateral that would provide value to the patient community
Ensure programs and materials comply with direction from the Medical, Legal & Regulatory (MLR) and Promotional Review Committee (PRC)
Manage day-to-day operations for fully launched patient support programs
Oversight of contracts and partnerships with patient support program vendors (copay, free goods pharmacy, HUB, etc.)
Create and coordinate a smooth communications handoff process between HUB, PAL, and FRM teams
Monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure vendors are meeting goals
Manage vendor business rules/operations procedure documents, including drafting, as needed, and partnering with legal/compliance for review and implementation
Ensure program compliance with program business rules/operation procedures through regular auditing of cases/phone calls
Coordinate weekly status calls and follow-ups with internal/external stakeholders
Serve as a day-to-day liaison with field teams, marketing and sales managers, and other stakeholders, which includes resolving escalation issues
Review and analyze data reporting from the vendors to identify issues, trends, and potential interventions to ensure program excellence
Stay connected with BridgeBio Commercial Analytics and Commercial IT on the internal CRM reports and account activity tracking
Serve as a backup to the Head of Patient Services to lead and make decisions on support programs and PAL operations
Provide regular updates and analysis of patient programs to Senior Management
Attend patient meetings and represent BridgeBio at industry conferences
Other additional responsibilities may be assigned
Where You'll Work This is a remote/San Francisco Office based position that requires up to 30% travel.
Who You Are
Bachelor’s degree required; advanced degree preferred
Minimum of 5 years of pharmaceutical or biotechnology industry experience in Patient access and support and/or related functions
Experience negotiating and managing vendor contracts
In-depth knowledge of patient services, HUB operations, and compliance requirements
Strong communication and interpersonal skills with the ability to interact effectively with internal and external stakeholders
Ability to travel up to 30%
Rewarding Those Who Make the Mission Possible We have high expectations for our team members. We make sure those working hard for patients are rewarded and cared for in return.
Market leading compensation
401K with 100% employer match on first 3% & 50% on the next 2%
Employee stock purchase program
Referral program with $2,500 award for hired referrals
Comprehensive health care with 100% premiums covered - no cost to you and dependents
Mental health support via Spring Health (6 therapy sessions & 6 coaching sessions)
Hybrid work model - employees have the autonomy in where and how they do their work
Unlimited flexible paid time off - take the time that you need
Paid parental leave - 4 months for birthing parents & 2 months for non-birthing parents
Flex spending accounts & company-provided group term life & disability
Subsidized lunch via Forkable on days worked from our office
Skill Development & Career Paths:
People are part of our growth and success story - from discovery to active drug trials and FDA pipelines, there are endless opportunities for skill development and internal mobility
We provide career pathing through regular feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, Spring Health & BetterUp Coaching
We celebrate strong performance with financial rewards, peer-to-peer recognition, and growth opportunities
At BridgeBio, we strive to provide a market-competitive total rewards package, including base pay, an annual performance bonus, company equity, and generous health benefits. The final salary offered to a successful candidate will depend on several factors that may include but are not limited to the type and length of experience within the job, type, and length of experience within the industry, educational background, location of residence and performance during the interview process. BridgeBio is a multi-state employer, and this salary range may not reflect positions based in other states.
$215,000 - $300,000 USD
Address, application, and eligibility information appears on the company site and is not included in this posting.
#J-18808-Ljbffr
Lead US patient access programs and vendors
Work with the commercial team to continue patient access to Attruby
Oversee the integrity of all patient support programs
Manage a team as required
Responsibilities
Lead patient support programs under the branding of ForgingBridges, which result in a positive customer experience
Implement new access initiatives/programs
Participate in the strategic planning for launch meetings, market access team meetings, and other opportunities to interact with management and senior management in the organization
Partner with the Market Access Marketing/Brand Marketing team to identify promotional collateral that would provide value to the patient community
Ensure programs and materials comply with direction from the Medical, Legal & Regulatory (MLR) and Promotional Review Committee (PRC)
Manage day-to-day operations for fully launched patient support programs
Oversight of contracts and partnerships with patient support program vendors (copay, free goods pharmacy, HUB, etc.)
Create and coordinate a smooth communications handoff process between HUB, PAL, and FRM teams
Monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure vendors are meeting goals
Manage vendor business rules/operations procedure documents, including drafting, as needed, and partnering with legal/compliance for review and implementation
Ensure program compliance with program business rules/operation procedures through regular auditing of cases/phone calls
Coordinate weekly status calls and follow-ups with internal/external stakeholders
Serve as a day-to-day liaison with field teams, marketing and sales managers, and other stakeholders, which includes resolving escalation issues
Review and analyze data reporting from the vendors to identify issues, trends, and potential interventions to ensure program excellence
Stay connected with BridgeBio Commercial Analytics and Commercial IT on the internal CRM reports and account activity tracking
Serve as a backup to the Head of Patient Services to lead and make decisions on support programs and PAL operations
Provide regular updates and analysis of patient programs to Senior Management
Attend patient meetings and represent BridgeBio at industry conferences
Other additional responsibilities may be assigned
Where You'll Work This is a remote/San Francisco Office based position that requires up to 30% travel.
Who You Are
Bachelor’s degree required; advanced degree preferred
Minimum of 5 years of pharmaceutical or biotechnology industry experience in Patient access and support and/or related functions
Experience negotiating and managing vendor contracts
In-depth knowledge of patient services, HUB operations, and compliance requirements
Strong communication and interpersonal skills with the ability to interact effectively with internal and external stakeholders
Ability to travel up to 30%
Rewarding Those Who Make the Mission Possible We have high expectations for our team members. We make sure those working hard for patients are rewarded and cared for in return.
Market leading compensation
401K with 100% employer match on first 3% & 50% on the next 2%
Employee stock purchase program
Referral program with $2,500 award for hired referrals
Comprehensive health care with 100% premiums covered - no cost to you and dependents
Mental health support via Spring Health (6 therapy sessions & 6 coaching sessions)
Hybrid work model - employees have the autonomy in where and how they do their work
Unlimited flexible paid time off - take the time that you need
Paid parental leave - 4 months for birthing parents & 2 months for non-birthing parents
Flex spending accounts & company-provided group term life & disability
Subsidized lunch via Forkable on days worked from our office
Skill Development & Career Paths:
People are part of our growth and success story - from discovery to active drug trials and FDA pipelines, there are endless opportunities for skill development and internal mobility
We provide career pathing through regular feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, Spring Health & BetterUp Coaching
We celebrate strong performance with financial rewards, peer-to-peer recognition, and growth opportunities
At BridgeBio, we strive to provide a market-competitive total rewards package, including base pay, an annual performance bonus, company equity, and generous health benefits. The final salary offered to a successful candidate will depend on several factors that may include but are not limited to the type and length of experience within the job, type, and length of experience within the industry, educational background, location of residence and performance during the interview process. BridgeBio is a multi-state employer, and this salary range may not reflect positions based in other states.
$215,000 - $300,000 USD
Address, application, and eligibility information appears on the company site and is not included in this posting.
#J-18808-Ljbffr