Cartier
Overview
Join to apply for the
Operations Manager - Palo Alto
role at Cartier. Palo Alto, California. At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. The Operations Manager contributes to the overall commercial success of the boutique by upholding Maison policies and achieving operational excellence. In a highly dynamic and collaborative environment, the Operations Manager oversees all aspects of the day-to-day processes, including management and development of the Operations team to ensure key administrative support for transactional activities, financial compliance, logistics, inventory control, and effectively leads the implementation of policies and procedures.
Responsibilities
Operational excellence / compliance: Ensure proper understanding and execution of all Maison policies and procedures within the boutique, lead and influence compliance among the broader team Implement and maintain efficient opening and closing procedures Oversee proper movement of product in/out of boutique including shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses Demonstrate and enforce excellent care and proper product handling; ensure appropriate packing, shipping, and receiving procedures are maintained, particularly for high value creations Oversee financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately Ensure overall fluidity of other transactional flows (ecommerce, etc.) to sustain efficient business operations and seamless client experience Oversee inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory Partner with boutique management to monitor and control boutique operating costs and ensure effective allocation of resources Uphold Cartier standards within the boutique environment, including maintenance, third party vendors, tools and technology, equipment, etc. Oversee the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; lead, implement, and maintain Lean/5S strategies for optimal storage organization in partnership with Regional Operations Manager Oversee operational aspect of care service responsibilities as needed (e.g., client repair flow, execution of reports, and monthly inventory/reconciliation) Lead overall success of boutique audits; partner with management to implement and execute action plans In partnership with boutique management, oversee overall display maintenance of the boutique (e.g., proper visual standards, product maintenance and understock organization, cleanliness, etc.) Oversee daily setup and breakdown of boutique for opening/closing in partnership with management team Exhibit strong communication and problem-solving skills by partnering effectively with boutique management, commercial network, regional leadership, and corporate departments as needed Key user of new operational tools and rollouts as needed: collaborate with Regional Operations Manager and/or corporate teams on testing, sharing feedback, in-boutique training, and driving adoption Consistently reach and aim to exceed all KPIs
Maison / Industry knowledge
Develop fundamental brand knowledge to convey Cartier heritage and values Remain current on all industry news, local/global competition, and connection to community Remain aware and keep current of competitor landscape, ensure Cartier service and operations remain competitive and unique with the highest degree of excellence Discuss and collect valuable feedback from the boutique team; share and collaborate with region and network peers on operational best practices
Talent and leadership
Elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient; collaborate with management regional leaders to provide ideas and solutions to client-facing teams Build a transversal team and set expectations so all team members are responsible for operations Exhibit professional maturity and lead by example; communicate updates clearly and consistently Inspire and engage team members by connecting them to the bigger picture of operational strategies; provide clear updates and feedback; foster inclusive culture Build interpersonal trust by creating a safe space and sense of belonging; embrace diverse perspectives Create team spirit and cultivate an environment where team members are valued contributors to the boutique’s success Hold talent accountable for Cartier competencies and behaviors to achieve goals and KPIs Train, develop, and motivate the Operations team; facilitate idea generation and problem solving; drive ongoing learning Deliver and document performance feedback; provide coaching to ensure development and high performance Maintain a 360 view of talent and act as a talent ambassador; conduct external pipelining activities Be an active member of the network Operations community
Knowledge and compliance
Possess basic understanding of brand and full range of all products and services Deeply understand and comply with Cartier security and operational procedures
Education
Bachelor’s degree in a business-related field
Required Experience
5 - 8 years of operations management experience in a luxury retail environment Experience in leading leaders and managing direct reports
Technical Abilities
Excellent computer skills and use of technology Exceptional skills in Microsoft Office applications, especially Excel SAP knowledge preferred Additional language skills are a plus
Personal Skills
Must be available to work retail hours (including evenings and weekends), overnight travel for trainings, client events, and other business events as needed Ability to work in a fast-paced, evolving environment Excellent analytical, organizational, and interpersonal communication skills Strong understanding of client service needs and priorities (internal and external) Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision Collaborative approach with ability to foster a positive and inclusive work environment Ability to motivate and inspire others, and instill trust Proactive approach to analyzing business and human resource needs
We offer
We care about our associates' health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Our package includes wellness reimbursement and paid time off. We also encourage associates to give back to their local community by using volunteer time off days to support important initiatives. At Richemont, We Craft the Future! Expected salary range: $110,000 to $120,000. Salaries will be negotiated based on relevant skills and experience.
Seniority level : Mid-Senior level Employment type : Full-time Job function : Sales, Business Development, and Administrative Industries : Retail, Luxury Goods and Jewelry
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Join to apply for the
Operations Manager - Palo Alto
role at Cartier. Palo Alto, California. At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. The Operations Manager contributes to the overall commercial success of the boutique by upholding Maison policies and achieving operational excellence. In a highly dynamic and collaborative environment, the Operations Manager oversees all aspects of the day-to-day processes, including management and development of the Operations team to ensure key administrative support for transactional activities, financial compliance, logistics, inventory control, and effectively leads the implementation of policies and procedures.
Responsibilities
Operational excellence / compliance: Ensure proper understanding and execution of all Maison policies and procedures within the boutique, lead and influence compliance among the broader team Implement and maintain efficient opening and closing procedures Oversee proper movement of product in/out of boutique including shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses Demonstrate and enforce excellent care and proper product handling; ensure appropriate packing, shipping, and receiving procedures are maintained, particularly for high value creations Oversee financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately Ensure overall fluidity of other transactional flows (ecommerce, etc.) to sustain efficient business operations and seamless client experience Oversee inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory Partner with boutique management to monitor and control boutique operating costs and ensure effective allocation of resources Uphold Cartier standards within the boutique environment, including maintenance, third party vendors, tools and technology, equipment, etc. Oversee the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; lead, implement, and maintain Lean/5S strategies for optimal storage organization in partnership with Regional Operations Manager Oversee operational aspect of care service responsibilities as needed (e.g., client repair flow, execution of reports, and monthly inventory/reconciliation) Lead overall success of boutique audits; partner with management to implement and execute action plans In partnership with boutique management, oversee overall display maintenance of the boutique (e.g., proper visual standards, product maintenance and understock organization, cleanliness, etc.) Oversee daily setup and breakdown of boutique for opening/closing in partnership with management team Exhibit strong communication and problem-solving skills by partnering effectively with boutique management, commercial network, regional leadership, and corporate departments as needed Key user of new operational tools and rollouts as needed: collaborate with Regional Operations Manager and/or corporate teams on testing, sharing feedback, in-boutique training, and driving adoption Consistently reach and aim to exceed all KPIs
Maison / Industry knowledge
Develop fundamental brand knowledge to convey Cartier heritage and values Remain current on all industry news, local/global competition, and connection to community Remain aware and keep current of competitor landscape, ensure Cartier service and operations remain competitive and unique with the highest degree of excellence Discuss and collect valuable feedback from the boutique team; share and collaborate with region and network peers on operational best practices
Talent and leadership
Elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient; collaborate with management regional leaders to provide ideas and solutions to client-facing teams Build a transversal team and set expectations so all team members are responsible for operations Exhibit professional maturity and lead by example; communicate updates clearly and consistently Inspire and engage team members by connecting them to the bigger picture of operational strategies; provide clear updates and feedback; foster inclusive culture Build interpersonal trust by creating a safe space and sense of belonging; embrace diverse perspectives Create team spirit and cultivate an environment where team members are valued contributors to the boutique’s success Hold talent accountable for Cartier competencies and behaviors to achieve goals and KPIs Train, develop, and motivate the Operations team; facilitate idea generation and problem solving; drive ongoing learning Deliver and document performance feedback; provide coaching to ensure development and high performance Maintain a 360 view of talent and act as a talent ambassador; conduct external pipelining activities Be an active member of the network Operations community
Knowledge and compliance
Possess basic understanding of brand and full range of all products and services Deeply understand and comply with Cartier security and operational procedures
Education
Bachelor’s degree in a business-related field
Required Experience
5 - 8 years of operations management experience in a luxury retail environment Experience in leading leaders and managing direct reports
Technical Abilities
Excellent computer skills and use of technology Exceptional skills in Microsoft Office applications, especially Excel SAP knowledge preferred Additional language skills are a plus
Personal Skills
Must be available to work retail hours (including evenings and weekends), overnight travel for trainings, client events, and other business events as needed Ability to work in a fast-paced, evolving environment Excellent analytical, organizational, and interpersonal communication skills Strong understanding of client service needs and priorities (internal and external) Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision Collaborative approach with ability to foster a positive and inclusive work environment Ability to motivate and inspire others, and instill trust Proactive approach to analyzing business and human resource needs
We offer
We care about our associates' health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Our package includes wellness reimbursement and paid time off. We also encourage associates to give back to their local community by using volunteer time off days to support important initiatives. At Richemont, We Craft the Future! Expected salary range: $110,000 to $120,000. Salaries will be negotiated based on relevant skills and experience.
Seniority level : Mid-Senior level Employment type : Full-time Job function : Sales, Business Development, and Administrative Industries : Retail, Luxury Goods and Jewelry
#J-18808-Ljbffr