Genesys Cloud Services, Inc.
AI Innovations Practice Lead (IT Enablement & Operations)
Genesys Cloud Services, Inc., Menlo Park, California, United States, 94029
What this role is
As the
AI Innovation Practice Lead , you'll be at the forefront of driving enterprise-wide transformation through generative AI. Positioned within the IT Enablement & Operations team, this Expert-level role combines deep technical leadership with strategic vision to operationalize and scale GenAI capabilities across the organization. You'll oversee the full lifecycle of GenAI platform management—from governance and infrastructure to user adoption, innovation enablement, and impact tracking. Your work will shape how AI technologies are integrated, secured, and embraced throughout the business, enabling smarter, faster, and more creative ways of working.
What this role isn\'t
This isn\'t a pure research or R&D role focused on building custom AI models from scratch. Nor is it a one-dimensional IT admin position. It\'s not just about technology for technology\'s sake—you\'ll need to blend enterprise IT operations with user experience design, stakeholder engagement, change enablement, and responsible AI leadership. If you\'re looking for a siloed or purely tactical role, this won\'t be the right fit.
What you\'ll bring to the table
You bring a strong track record of leading AI or SaaS-based technology initiatives at scale, paired with hands-on experience managing enterprise platforms like Microsoft 365, Slack, or Zoom. You\'re fluent in the language of generative AI—especially ChatGPT—and understand both the technical configurations and strategic applications of these tools. With a solid grasp of IAM systems like Okta or Azure AD, you\'re also skilled at aligning AI capabilities with enterprise governance, compliance, and business transformation goals. Your ability to communicate across technical and non-technical teams makes you a trusted enabler of innovation.
Some details about what you\'ll do
Lead the GenAI practice across IT, with full ownership of platform operations, enablement strategy, and governance Administer enterprise ChatGPT and related tools, ensuring secure and scalable use across business units Collaborate with the Business Transformation Office to align GenAI efforts with strategic goals and workforce upskilling Act as the point of contact with OpenAI and other vendors for technical coordination, support, and roadmap alignment Curate and maintain a centralized GPT use-case catalog and solution library to drive reuse and innovation Build and manage a GenAI Champion Network to promote adoption and gather real-time feedback Design and deliver internal AI onboarding, training, comms campaigns, and AI hackathons Work closely with legal, risk, and compliance teams to define and uphold responsible AI use frameworks Monitor usage metrics, analyze impact, and identify continuous improvement opportunities
Requirements
10+ years in enterprise IT, with at least 3 years in AI, SaaS, or digital transformation leadership roles Hands-on experience with SaaS platform administration and integration in large organizations Familiarity with GenAI technologies and real-world implementation patterns Experience working with cross-functional teams including Legal, Risk, and Security Strong program management and stakeholder engagement skills Ability to drive governance and compliance across distributed environments Passion for emerging tech and a track record of driving adoption at scale Bachelor\'s degree in Computer Science, Information Systems, or related field; advanced degree preferred
#LI-Remote
#LI-AR1
Compensation
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate\'s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $131,400.00 - $244,000.00
Benefits
Medical, Dental, and Vision Insurance Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. To learn more, visit www.genesys.com.
Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Equal Opportunity
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
#J-18808-Ljbffr
As the
AI Innovation Practice Lead , you'll be at the forefront of driving enterprise-wide transformation through generative AI. Positioned within the IT Enablement & Operations team, this Expert-level role combines deep technical leadership with strategic vision to operationalize and scale GenAI capabilities across the organization. You'll oversee the full lifecycle of GenAI platform management—from governance and infrastructure to user adoption, innovation enablement, and impact tracking. Your work will shape how AI technologies are integrated, secured, and embraced throughout the business, enabling smarter, faster, and more creative ways of working.
What this role isn\'t
This isn\'t a pure research or R&D role focused on building custom AI models from scratch. Nor is it a one-dimensional IT admin position. It\'s not just about technology for technology\'s sake—you\'ll need to blend enterprise IT operations with user experience design, stakeholder engagement, change enablement, and responsible AI leadership. If you\'re looking for a siloed or purely tactical role, this won\'t be the right fit.
What you\'ll bring to the table
You bring a strong track record of leading AI or SaaS-based technology initiatives at scale, paired with hands-on experience managing enterprise platforms like Microsoft 365, Slack, or Zoom. You\'re fluent in the language of generative AI—especially ChatGPT—and understand both the technical configurations and strategic applications of these tools. With a solid grasp of IAM systems like Okta or Azure AD, you\'re also skilled at aligning AI capabilities with enterprise governance, compliance, and business transformation goals. Your ability to communicate across technical and non-technical teams makes you a trusted enabler of innovation.
Some details about what you\'ll do
Lead the GenAI practice across IT, with full ownership of platform operations, enablement strategy, and governance Administer enterprise ChatGPT and related tools, ensuring secure and scalable use across business units Collaborate with the Business Transformation Office to align GenAI efforts with strategic goals and workforce upskilling Act as the point of contact with OpenAI and other vendors for technical coordination, support, and roadmap alignment Curate and maintain a centralized GPT use-case catalog and solution library to drive reuse and innovation Build and manage a GenAI Champion Network to promote adoption and gather real-time feedback Design and deliver internal AI onboarding, training, comms campaigns, and AI hackathons Work closely with legal, risk, and compliance teams to define and uphold responsible AI use frameworks Monitor usage metrics, analyze impact, and identify continuous improvement opportunities
Requirements
10+ years in enterprise IT, with at least 3 years in AI, SaaS, or digital transformation leadership roles Hands-on experience with SaaS platform administration and integration in large organizations Familiarity with GenAI technologies and real-world implementation patterns Experience working with cross-functional teams including Legal, Risk, and Security Strong program management and stakeholder engagement skills Ability to drive governance and compliance across distributed environments Passion for emerging tech and a track record of driving adoption at scale Bachelor\'s degree in Computer Science, Information Systems, or related field; advanced degree preferred
#LI-Remote
#LI-AR1
Compensation
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate\'s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $131,400.00 - $244,000.00
Benefits
Medical, Dental, and Vision Insurance Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. To learn more, visit www.genesys.com.
Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Equal Opportunity
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
#J-18808-Ljbffr