GLIDEsf
Health and Wellness Manager - Transitional Age Youth (TAY)
GLIDEsf, San Francisco, California, United States, 94199
Health and Wellness Manager - Transitional Age Youth (TAY)
Join to apply for the
Health and Wellness Manager - Transitional Age Youth (TAY)
role at
GLIDEsf .
About GLIDE
GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE addresses issues including poverty, housing and homelessness, and racial and social justice, with a mission to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break cycles of poverty and marginalization.
Summary
GLIDE is launching the brand-new Transitional-Age Youth (TAY) Health and Wellness Center (TAY HWC), set to open its doors on August 1st (projected). As the TAY HWC Manager, you will help build and lead this 24/7 drop-in center from the ground up, creating a safe, welcoming space for transitional-aged youth (ages 18-27) in San Francisco who are experiencing homelessness or instability. The center will provide essential services, respite, and pathways to long-term well-being across housing, healthcare, employment, and community-building. The site is located at 888 Post Street, San Francisco.
This role involves shaping a brand-new program, establishing core operational priorities, service delivery strategies, and partnerships to drive impact. You will oversee daily operations, ensure the center runs smoothly and safely, and align work with program goals, organizational policies, and funding requirements. You will collaborate with city agencies, community partners, and internal teams to build a strong foundation for success. As a member of the Program Leadership Team, you will help drive innovation, mobilize resources, and create a collaborative, high-impact environment that supports San Francisco’s most vulnerable youth.
Please note this role is expected to start in July 2025 as we finalize the center's construction.
Essential Duties & Responsibilities
Oversee the daily operations of the TAY HWC, including maintaining an accessible, safe, and welcoming site 24/7. This includes program development and planning, implementation of program components, facilities operations, client and community monitoring, and related activities.
Supervise Center operations staff (e.g., receptionist, ambassadors, safety monitors, janitorial) to manage 24/7 processes and systems. This includes:
Client orientation to program requirements, rules, and regulations
Accurate and timely distribution of program information
Client sign-in process
Assistance with client referrals and connections to services
Facilitating access to essential services and goods (e.g., appointment system, line management, distribution of goods, lockers, showers, snacks)
Develop and maintain the Center’s supply program by managing vendor/partner communication, inventories, purchasing, and invoice reconciliation to prevent fraud, waste, and misuse.
Ensure confidentiality and data privacy standards are met or exceeded by Center staff, partners, volunteers, interns, and clients.
Oversee timely and accurate collection of program data; review data with the Program Director and CRED to inform service flows; provide ad-hoc data for funder activities, invoicing, and reporting.
Train and support staff on client inquiries, grievances, and incident procedures in accordance with the Center’s rules, City policies, and safety requirements. Address safety concerns professionally and promptly.
Develop, maintain, and audit safety, housekeeping, and janitorial schedules to maintain site safety and cleanliness per Center standards and City policies.
Document and communicate workflow issues to leadership; assist with updating the Center’s Standard Operating Manual and retraining staff on new procedures.
Collaborate with the Program Director to submit expenses per organizational rules, monitor budget spend, and maximize resources.
Coordinate with Fund Development to provide informed tours of the Center; collaborate with the Volunteer Office to recruit and onboard volunteers.
Work with a multi-disciplinary management team to deliver integrated, harm-reduction, culturally responsive services. Attend program management meetings and required professional development.
Minimum Qualifications
Bachelor’s degree in social work or a related field.
Ability to fluently speak another significant San Francisco language in addition to English is a plus (e.g., Cantonese, Spanish, Tagalog, Russian).
3+ years of experience in program management and administration, staff supervision, and operations oversight in a community-based social services agency.
5+ years of experience working directly with at-risk and high-need individuals from disenfranchised communities, including outreach, case management, counseling; experience with TAY and/or shelters, drop-in/crisis centers is a plus.
Knowledge of social work theories and best practices (e.g., harm reduction, stages of change, trauma-informed care).
Ability to supervise and lead a mid-sized team; strong people management and coaching capabilities for 24/7 staff.
Ability to prioritize tasks, balance multiple assignments, meet deadlines, and work in a complex, changing environment.
Ability to develop, update, and maintain Center SOPs, funder reporting, and other critical documents.
Understanding of ethics and principles of social work; ability to model culturally responsive, trauma-informed, and compassionate client services.
Strong conflict resolution skills and ability to de-escalate challenging situations.
Commitment to GLIDE’s mission and values.
Other Considerations
Must obtain First Aid/CPR certification within 3 months of employment.
Must obtain Crisis Prevention/De-Escalation Certification within 3 months of employment.
Proficient in MS Office; experience with database management. Salesforce experience is a plus.
Compensation
$75,000 - $85,000 a year
Work Environment
GLIDE’s Center is located in the Tenderloin neighborhood with an open-door policy for the community and clients.
Equal Opportunity Employer
GLIDE is proud to be an equal opportunity employer. We encourage people from diverse backgrounds to apply. We participate in the federal E-Verify program. For more information, visit www.e-verify.gov.
#J-18808-Ljbffr
Health and Wellness Manager - Transitional Age Youth (TAY)
role at
GLIDEsf .
About GLIDE
GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE addresses issues including poverty, housing and homelessness, and racial and social justice, with a mission to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break cycles of poverty and marginalization.
Summary
GLIDE is launching the brand-new Transitional-Age Youth (TAY) Health and Wellness Center (TAY HWC), set to open its doors on August 1st (projected). As the TAY HWC Manager, you will help build and lead this 24/7 drop-in center from the ground up, creating a safe, welcoming space for transitional-aged youth (ages 18-27) in San Francisco who are experiencing homelessness or instability. The center will provide essential services, respite, and pathways to long-term well-being across housing, healthcare, employment, and community-building. The site is located at 888 Post Street, San Francisco.
This role involves shaping a brand-new program, establishing core operational priorities, service delivery strategies, and partnerships to drive impact. You will oversee daily operations, ensure the center runs smoothly and safely, and align work with program goals, organizational policies, and funding requirements. You will collaborate with city agencies, community partners, and internal teams to build a strong foundation for success. As a member of the Program Leadership Team, you will help drive innovation, mobilize resources, and create a collaborative, high-impact environment that supports San Francisco’s most vulnerable youth.
Please note this role is expected to start in July 2025 as we finalize the center's construction.
Essential Duties & Responsibilities
Oversee the daily operations of the TAY HWC, including maintaining an accessible, safe, and welcoming site 24/7. This includes program development and planning, implementation of program components, facilities operations, client and community monitoring, and related activities.
Supervise Center operations staff (e.g., receptionist, ambassadors, safety monitors, janitorial) to manage 24/7 processes and systems. This includes:
Client orientation to program requirements, rules, and regulations
Accurate and timely distribution of program information
Client sign-in process
Assistance with client referrals and connections to services
Facilitating access to essential services and goods (e.g., appointment system, line management, distribution of goods, lockers, showers, snacks)
Develop and maintain the Center’s supply program by managing vendor/partner communication, inventories, purchasing, and invoice reconciliation to prevent fraud, waste, and misuse.
Ensure confidentiality and data privacy standards are met or exceeded by Center staff, partners, volunteers, interns, and clients.
Oversee timely and accurate collection of program data; review data with the Program Director and CRED to inform service flows; provide ad-hoc data for funder activities, invoicing, and reporting.
Train and support staff on client inquiries, grievances, and incident procedures in accordance with the Center’s rules, City policies, and safety requirements. Address safety concerns professionally and promptly.
Develop, maintain, and audit safety, housekeeping, and janitorial schedules to maintain site safety and cleanliness per Center standards and City policies.
Document and communicate workflow issues to leadership; assist with updating the Center’s Standard Operating Manual and retraining staff on new procedures.
Collaborate with the Program Director to submit expenses per organizational rules, monitor budget spend, and maximize resources.
Coordinate with Fund Development to provide informed tours of the Center; collaborate with the Volunteer Office to recruit and onboard volunteers.
Work with a multi-disciplinary management team to deliver integrated, harm-reduction, culturally responsive services. Attend program management meetings and required professional development.
Minimum Qualifications
Bachelor’s degree in social work or a related field.
Ability to fluently speak another significant San Francisco language in addition to English is a plus (e.g., Cantonese, Spanish, Tagalog, Russian).
3+ years of experience in program management and administration, staff supervision, and operations oversight in a community-based social services agency.
5+ years of experience working directly with at-risk and high-need individuals from disenfranchised communities, including outreach, case management, counseling; experience with TAY and/or shelters, drop-in/crisis centers is a plus.
Knowledge of social work theories and best practices (e.g., harm reduction, stages of change, trauma-informed care).
Ability to supervise and lead a mid-sized team; strong people management and coaching capabilities for 24/7 staff.
Ability to prioritize tasks, balance multiple assignments, meet deadlines, and work in a complex, changing environment.
Ability to develop, update, and maintain Center SOPs, funder reporting, and other critical documents.
Understanding of ethics and principles of social work; ability to model culturally responsive, trauma-informed, and compassionate client services.
Strong conflict resolution skills and ability to de-escalate challenging situations.
Commitment to GLIDE’s mission and values.
Other Considerations
Must obtain First Aid/CPR certification within 3 months of employment.
Must obtain Crisis Prevention/De-Escalation Certification within 3 months of employment.
Proficient in MS Office; experience with database management. Salesforce experience is a plus.
Compensation
$75,000 - $85,000 a year
Work Environment
GLIDE’s Center is located in the Tenderloin neighborhood with an open-door policy for the community and clients.
Equal Opportunity Employer
GLIDE is proud to be an equal opportunity employer. We encourage people from diverse backgrounds to apply. We participate in the federal E-Verify program. For more information, visit www.e-verify.gov.
#J-18808-Ljbffr