Ulta Beauty
Overview
Experience Manager (EM) at Ulta Beauty leads a high-performing team to deliver top-line sales growth in retail and services, including salon services, boutiques, makeup, and guest satisfaction. The EM is accountable for all aspects of the guest experience, Net Promoter Score (NPS), and driving results through performance, people, and process. The role requires leadership, a passion for the beauty industry, and the ability to develop and influence a team. General Summary & Scope
The Experience Manager is responsible for aligning with Ulta Beauty’s mission, vision, and values to develop an energized team that delivers exceptional guest experiences and drives sales across services, boutiques, makeup, and retail. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads, and is accountable for guest experience, retail sales, services, and guest satisfaction, including NPS. Principal Duties & Responsibilities
(*Essential Job Functions) The EM demonstrates Ulta Beauty’s mission, vision, and values by performing the following duties and responsibilities (as well as other projects/duties as assigned): Performance
Promote a culture of accountability to meet or exceed store goals related to services, boutiques, retail sales, guest loyalty, payroll, omni-channel, and shrink as set by Ulta Beauty. Drive profitability through operational excellence, top-line sales growth and expense control. Use store forecast and payroll budgets to plan scheduling, maximizing productivity and staying within budget. Address underperforming metrics by developing strategies using company programs and resources to improve and grow these areas. Support direct reports in developing and maintaining their clientele. Perform makeup applications, skincare analysis, and product demonstrations to drive sales and guest experience. Stay informed on industry trends, products, and services to better serve guests. Maintain prompt, regular attendance and hold associates accountable to attendance policy. People
Attract, hire, retain, and source a diverse team for salon and boutiques; address staffing needs and open positions. Build an engaged team through collaboration, communication, prioritization, and coaching to drive guest loyalty. Create an inclusive environment that encourages growth and engagement. Support development including training, feedback, performance reviews, and development plans to drive sales. Participate in ongoing training to enable development and sales performance. Ensure reports participate in ongoing training and development. Establish professional relationships with peers and brand partners to achieve sales and service goals. Model teamwork and guest service excellence; lead and share best practices. Execute the Guest Engagement Leader program to drive results across APGs metrics. Process
Ensure compliance with Ulta Beauty policies and standards, including Infection Control Policy. Enforce Ulta Beauty dress code. Use scheduling tools to create/adjust schedules to provide exceptional guest experiences and support service growth within constraints. Use task management tools to prioritize store workload and tasks. Protect assets and minimize loss by following store standards, safety, inventory control, cash handling, and loss prevention. Manage day-to-day inventory control and theft reporting as necessary. Support continuous improvement by adopting company initiatives and technology, and ensuring task execution. Utilize company programs to drive store improvements and regularly communicate trends and opportunities to leadership. Job Qualifications
Education
Bachelor’s degree preferred Cosmetology license and/or cosmetology management license as required by state law Experience
2-3+ years in relevant, fast-paced retail management or related experience Financial management: drive top-line sales, interpret data, manage payroll budgets, control expenses Cosmetology management: advanced competency in services, guest experience, and product attachment; knowledge of board regulations and hiring requirements Retail management: inventory monitoring, operational excellence, service culture, and merchandise directives Leadership: attract, develop, and motivate talent; adapt to change; lead and influence teams Skills
Proficient with technology (POS, Microsoft Office, Apple devices) Excellent written and verbal communication Strong collaboration and interpersonal skills Strong organizational skills; able to manage multiple tasks Resilient under pressure; good judgment in ambiguity; flexible/adaptable Special Position Requirements
Full-time schedule including days, evenings, weekends, and holidays Attend corporate meetings and conferences Working Conditions
Mobility throughout the store during shift Frequent standing, bending, reaching, twisting Frequent lifting up to 25 lbs Continuous coordination and manipulation of objects Regular use of computer and office devices If an associate has a disability, the company will engage in an interactive process to determine reasonable accommodations. Compensation: pay range is $30.00 - $37.00 per hour with potential additional compensation via the company bonus plan. Full-time benefits include PTO, health, dental, vision, life and disability. Part-time benefits vary by plan. For benefits details, visit the Benefits and Career Development page. About Ulta Beauty
Ulta Beauty is the largest North American beauty retailer and premier beauty destination offering cosmetics, fragrance, skincare, hair care, and salon services. We provide more than 25,000 products from ~500 brands and operate full-service salons in stores. Ulta Beauty is an equal opportunity employer; we consider qualified applicants including those with arrest or conviction records consistent with state/local laws and ordinances.
#J-18808-Ljbffr
Experience Manager (EM) at Ulta Beauty leads a high-performing team to deliver top-line sales growth in retail and services, including salon services, boutiques, makeup, and guest satisfaction. The EM is accountable for all aspects of the guest experience, Net Promoter Score (NPS), and driving results through performance, people, and process. The role requires leadership, a passion for the beauty industry, and the ability to develop and influence a team. General Summary & Scope
The Experience Manager is responsible for aligning with Ulta Beauty’s mission, vision, and values to develop an energized team that delivers exceptional guest experiences and drives sales across services, boutiques, makeup, and retail. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads, and is accountable for guest experience, retail sales, services, and guest satisfaction, including NPS. Principal Duties & Responsibilities
(*Essential Job Functions) The EM demonstrates Ulta Beauty’s mission, vision, and values by performing the following duties and responsibilities (as well as other projects/duties as assigned): Performance
Promote a culture of accountability to meet or exceed store goals related to services, boutiques, retail sales, guest loyalty, payroll, omni-channel, and shrink as set by Ulta Beauty. Drive profitability through operational excellence, top-line sales growth and expense control. Use store forecast and payroll budgets to plan scheduling, maximizing productivity and staying within budget. Address underperforming metrics by developing strategies using company programs and resources to improve and grow these areas. Support direct reports in developing and maintaining their clientele. Perform makeup applications, skincare analysis, and product demonstrations to drive sales and guest experience. Stay informed on industry trends, products, and services to better serve guests. Maintain prompt, regular attendance and hold associates accountable to attendance policy. People
Attract, hire, retain, and source a diverse team for salon and boutiques; address staffing needs and open positions. Build an engaged team through collaboration, communication, prioritization, and coaching to drive guest loyalty. Create an inclusive environment that encourages growth and engagement. Support development including training, feedback, performance reviews, and development plans to drive sales. Participate in ongoing training to enable development and sales performance. Ensure reports participate in ongoing training and development. Establish professional relationships with peers and brand partners to achieve sales and service goals. Model teamwork and guest service excellence; lead and share best practices. Execute the Guest Engagement Leader program to drive results across APGs metrics. Process
Ensure compliance with Ulta Beauty policies and standards, including Infection Control Policy. Enforce Ulta Beauty dress code. Use scheduling tools to create/adjust schedules to provide exceptional guest experiences and support service growth within constraints. Use task management tools to prioritize store workload and tasks. Protect assets and minimize loss by following store standards, safety, inventory control, cash handling, and loss prevention. Manage day-to-day inventory control and theft reporting as necessary. Support continuous improvement by adopting company initiatives and technology, and ensuring task execution. Utilize company programs to drive store improvements and regularly communicate trends and opportunities to leadership. Job Qualifications
Education
Bachelor’s degree preferred Cosmetology license and/or cosmetology management license as required by state law Experience
2-3+ years in relevant, fast-paced retail management or related experience Financial management: drive top-line sales, interpret data, manage payroll budgets, control expenses Cosmetology management: advanced competency in services, guest experience, and product attachment; knowledge of board regulations and hiring requirements Retail management: inventory monitoring, operational excellence, service culture, and merchandise directives Leadership: attract, develop, and motivate talent; adapt to change; lead and influence teams Skills
Proficient with technology (POS, Microsoft Office, Apple devices) Excellent written and verbal communication Strong collaboration and interpersonal skills Strong organizational skills; able to manage multiple tasks Resilient under pressure; good judgment in ambiguity; flexible/adaptable Special Position Requirements
Full-time schedule including days, evenings, weekends, and holidays Attend corporate meetings and conferences Working Conditions
Mobility throughout the store during shift Frequent standing, bending, reaching, twisting Frequent lifting up to 25 lbs Continuous coordination and manipulation of objects Regular use of computer and office devices If an associate has a disability, the company will engage in an interactive process to determine reasonable accommodations. Compensation: pay range is $30.00 - $37.00 per hour with potential additional compensation via the company bonus plan. Full-time benefits include PTO, health, dental, vision, life and disability. Part-time benefits vary by plan. For benefits details, visit the Benefits and Career Development page. About Ulta Beauty
Ulta Beauty is the largest North American beauty retailer and premier beauty destination offering cosmetics, fragrance, skincare, hair care, and salon services. We provide more than 25,000 products from ~500 brands and operate full-service salons in stores. Ulta Beauty is an equal opportunity employer; we consider qualified applicants including those with arrest or conviction records consistent with state/local laws and ordinances.
#J-18808-Ljbffr