Slash
Overview
Join to apply for the
Customer Success Agent
role at
Slash . Base pay range: $45,000.00/yr - $65,000.00/yr. About Slash
Slash is building the future of business banking, one industry at a time. We believe businesses deserve financial infrastructure tailored to how they actually operate. We are creating a new category of business banking by combining the reliability of traditional banking with industry-specific features that make businesses more efficient, competitive, and profitable. Started in 2021, Slash is one of the fastest growing fintechs and powers business purchasing across industries. Slash is headquartered in San Francisco with a strong in-person culture. We’re growing fast and are looking for a sharp, detail-oriented Customer Success Agent to join our team. The Role
As a Customer Success Agent, you will play an important role in ensuring our customers have an excellent experience while maintaining the highest standards of compliance with our platform. What You’ll Do
Handle customer success and support operations, working closely with product, sales, and engineering teams. Document and automate customer operation processes where possible. Conduct customer support: serve as a first point of contact for customer questions via phone, email, and dashboard. Troubleshoot account issues, guide customers through onboarding, and resolve inquiries efficiently. Review new customer onboarding applications. Write FAQs and internal playbooks to improve the customer experience. Manage inbound support tickets and calls with professionalism and empathy. What We’re Looking For
2+ years in financial services, customer support/success, or sales/BDR experience preferred. Strong attention to detail and excellent written/verbal communication skills. Comfortable handling sensitive information and exercising discretion. Ability to work independently, prioritize tasks, and meet deadlines. Experience with Intercom, Zendesk, or similar tools is a plus but not required. Familiarity with AML, KYB/KYC, or transaction monitoring preferred but not required (we’ll train you). Why Join Slash
Be part of a fast-growing fintech startup disrupting business finance. Work closely with compliance leadership to develop in-demand skills in AML and risk operations. Opportunity to grow into high-impact compliance roles as we scale. On-site or remote opportunity. Compensation Range:
$45K - $65K
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Join to apply for the
Customer Success Agent
role at
Slash . Base pay range: $45,000.00/yr - $65,000.00/yr. About Slash
Slash is building the future of business banking, one industry at a time. We believe businesses deserve financial infrastructure tailored to how they actually operate. We are creating a new category of business banking by combining the reliability of traditional banking with industry-specific features that make businesses more efficient, competitive, and profitable. Started in 2021, Slash is one of the fastest growing fintechs and powers business purchasing across industries. Slash is headquartered in San Francisco with a strong in-person culture. We’re growing fast and are looking for a sharp, detail-oriented Customer Success Agent to join our team. The Role
As a Customer Success Agent, you will play an important role in ensuring our customers have an excellent experience while maintaining the highest standards of compliance with our platform. What You’ll Do
Handle customer success and support operations, working closely with product, sales, and engineering teams. Document and automate customer operation processes where possible. Conduct customer support: serve as a first point of contact for customer questions via phone, email, and dashboard. Troubleshoot account issues, guide customers through onboarding, and resolve inquiries efficiently. Review new customer onboarding applications. Write FAQs and internal playbooks to improve the customer experience. Manage inbound support tickets and calls with professionalism and empathy. What We’re Looking For
2+ years in financial services, customer support/success, or sales/BDR experience preferred. Strong attention to detail and excellent written/verbal communication skills. Comfortable handling sensitive information and exercising discretion. Ability to work independently, prioritize tasks, and meet deadlines. Experience with Intercom, Zendesk, or similar tools is a plus but not required. Familiarity with AML, KYB/KYC, or transaction monitoring preferred but not required (we’ll train you). Why Join Slash
Be part of a fast-growing fintech startup disrupting business finance. Work closely with compliance leadership to develop in-demand skills in AML and risk operations. Opportunity to grow into high-impact compliance roles as we scale. On-site or remote opportunity. Compensation Range:
$45K - $65K
#J-18808-Ljbffr