Airtable
Developer Support Engineer New New York, NY; Remote - US
Airtable, Seattle, Washington, us, 98127
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Join Airtable as a Senior Developer Support Engineer and play a pivotal role in empowering our developer community and enterprise customers. You’ll tackle technically complex cases, serve as a technical escalation point, and drive improvements to our support tooling and documentation. This is a unique opportunity to make a direct impact on customer experience, developer productivity, and the evolution of our platform.
What youll do
Resolve technically complex developer support cases related to APIs, integrations, and enterprise configurations, consistently meeting or exceeding 35 case solves per week Deliver clear, actionable, and empathetic guidance to achieve and sustain a 4.7+ CSAT score on developer-level support cases Act as a technical escalation point for teammates and collaborate cross-functionally with Product and Engineering Lead or contribute to 1-2 key initiatives to enhance debugging tools, automate case triage, and improve API/SSO/SCIM logging observability Identify and drive improvements to support processes, documentation, and internal tooling Troubleshoot and resolve issues involving REST APIs, OAuth, SAML/SSO, SCIM, and enterprise SaaS workflows (provisioning, permissions, governance, security) Communicate complex technical concepts clearly to both technical and non-technical audiences Who you are
3+ years in developer or technical support roles with deep experience in APIs, integrations, SAML/SSO, and SCIM Proven track record supporting large-scale SaaS platforms and troubleshooting complex enterprise workflows Demonstrated ability to diagnose ambiguous issues and propose scalable solutions Clear, empathetic communicator with a history of high CSAT and customer focus Experienced in partnering with Product/Engineering and managing technical escalations Familiarity with Python, TypeScript, or SQL for debugging and data analysis Experience building internal scripts, bots, or tools to automate and streamline support workflows Comfort using AI-assisted troubleshooting, summarization, or knowledge generation tools Exposure to advanced identity management systems (Okta, Azure AD, LDAP) Experience contributing to developer forums, writing technical blogs, or hosting webinars Proven ability to lead cross-functional initiatives that improve support operations or influence product direction Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. VEVRAA-Federal Contractor. Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is: $119,000 - $155,000 USD For all other work locations (including remote), the base salary range for this role is: $107,000 - $139,600 USD Notes
Stay Safe from Job Scams: All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process.
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Resolve technically complex developer support cases related to APIs, integrations, and enterprise configurations, consistently meeting or exceeding 35 case solves per week Deliver clear, actionable, and empathetic guidance to achieve and sustain a 4.7+ CSAT score on developer-level support cases Act as a technical escalation point for teammates and collaborate cross-functionally with Product and Engineering Lead or contribute to 1-2 key initiatives to enhance debugging tools, automate case triage, and improve API/SSO/SCIM logging observability Identify and drive improvements to support processes, documentation, and internal tooling Troubleshoot and resolve issues involving REST APIs, OAuth, SAML/SSO, SCIM, and enterprise SaaS workflows (provisioning, permissions, governance, security) Communicate complex technical concepts clearly to both technical and non-technical audiences Who you are
3+ years in developer or technical support roles with deep experience in APIs, integrations, SAML/SSO, and SCIM Proven track record supporting large-scale SaaS platforms and troubleshooting complex enterprise workflows Demonstrated ability to diagnose ambiguous issues and propose scalable solutions Clear, empathetic communicator with a history of high CSAT and customer focus Experienced in partnering with Product/Engineering and managing technical escalations Familiarity with Python, TypeScript, or SQL for debugging and data analysis Experience building internal scripts, bots, or tools to automate and streamline support workflows Comfort using AI-assisted troubleshooting, summarization, or knowledge generation tools Exposure to advanced identity management systems (Okta, Azure AD, LDAP) Experience contributing to developer forums, writing technical blogs, or hosting webinars Proven ability to lead cross-functional initiatives that improve support operations or influence product direction Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. VEVRAA-Federal Contractor. Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is: $119,000 - $155,000 USD For all other work locations (including remote), the base salary range for this role is: $107,000 - $139,600 USD Notes
Stay Safe from Job Scams: All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process.
#J-18808-Ljbffr