Harmonia Holdings Group, LLC
Overview
Join to apply for the
IT Project Manager
role at
Harmonia Holdings Group, LLC . Harmonia Holdings Group, LLC is an award-winning, rapidly growing federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction. Make a real impact supporting a federal customer! As the
IT Project Manager , you will lead the management, operations, and continuous improvement of critical IT infrastructure and Helpdesk services. This role encompasses IT infrastructure and network support, Helpdesk operations, maintenance and enhancement of processing software and data analytics capabilities, and ensuring cybersecurity compliance in accordance with Department of State (DOS) policy and guidelines. In This Role, You Will Responsibilities
Provide Strategic Leadership: Serve as a key liaison with leadership, maintaining strong enterprise partner relationships and proactively communicating all significant IT operational and application issues; identify new capabilities and potential customers to expand business opportunities; develop and present reports on IT performance, system uptime, Helpdesk efficiency, and security compliance to leadership and stakeholders. Lead and Optimize Helpdesk Operations: Oversee and enhance Helpdesk services to ensure efficient, high-quality support for end users; implement best practices in ticket management, response times, and issue resolution; develop and enforce Helpdesk SLAs and performance metrics; establish and maintain a knowledge base and self-service resources for end users. Mentor and Develop a High-Performing Team: Lead and manage the IT Helpdesk and Infrastructure teams; train, mentor, and develop junior and mid-level staff; manage compensation, conduct performance evaluations, and establish training plans; allocate resources to balance workloads. Ensure IT Infrastructure Excellence: Maintain the stability, integrity, and efficient operation of information systems; design and manage on-premises and cloud-based IT infrastructure; implement an IT systems management framework to drive operational excellence. Drive Innovation and Continuous Improvement: Provide technical guidance and develop project plans, schedules, and budget spend plans; collaborate with the technical team to enhance operational efficiencies through automation and process improvements; evaluate risks and implement improvements to projects, programs, and policies. Champion Cybersecurity Compliance: Work with the information security team to ensure infrastructure security controls are effectively implemented; develop and enforce IT policies and procedures for architecture, security, disaster recovery, standards, purchasing, and service provision. Manage IT Projects Effectively: Lead the planning and execution of Helpdesk and infrastructure-related projects; ensure effective communication and stakeholder management; control project scope, budget, schedule, quality, and customer satisfaction; oversee initiation and planning of program and project activities. Foster Collaboration and Communication: Drive effective teamwork and collaboration across multiple teams with diverse priorities; serve as the primary client liaison for technical solutions and attend customer meetings; interact with vendors, agencies, and client staff while maintaining open and regular communication. Contribute to Business Growth: Identify opportunities to enhance and expand Helpdesk and IT infrastructure capabilities; leverage existing customer relationships to identify new business opportunities. Qualifications
A bachelor’s degree from an accredited university or college in a technical field (e.g., Information Systems, Information Sciences and Technology, Engineering, Computer Science) or the equivalent combination of education, technical training, or work experience. PMP or ITIL Expert is required. Minimum of twelve (12) years of professional experience supporting and managing enterprise-wide complex IT projects, experience with hybrid environments (on-premises and cloud), and a minimum of three (3) years supervisory experience managing large project teams including hiring, training, evaluating performance, and dealing with performance issues. At least ten (10) years of hands-on experience in IT infrastructure services or development. Minimum of five (5) years of progressive management experience. Ability to lead projects using the Scrum/Agile framework. Ability to prepare management, business, technical, and personnel reports for internal and external use. Strong organizational skills with attention to detail and multi-tasking. Strong understanding of ITIL practices, including incident, problem, and change management. Experience with ticketing systems (e.g., ServiceNow, Remedy) and proficiency in generating reports and metrics. Active Top-Secret clearance with eligibility for Sensitive Compartmented Information (SCI) access. Additional Requirements
Must be able to obtain and maintain an SCI clearance. Flexible working hours, including availability for on-call duty and occasional weekend work. Willingness to undergo additional training as required. #CJ #DICE EEO and Employee Recognition
Harmonia is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Harmonia endorses affirmative action to employ and advance individuals with disabilities and protected veterans. Reasonable accommodation will be provided to enable applicants to apply and perform essential duties. If you need an accommodation, contact HR@harmonia.com.
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Join to apply for the
IT Project Manager
role at
Harmonia Holdings Group, LLC . Harmonia Holdings Group, LLC is an award-winning, rapidly growing federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction. Make a real impact supporting a federal customer! As the
IT Project Manager , you will lead the management, operations, and continuous improvement of critical IT infrastructure and Helpdesk services. This role encompasses IT infrastructure and network support, Helpdesk operations, maintenance and enhancement of processing software and data analytics capabilities, and ensuring cybersecurity compliance in accordance with Department of State (DOS) policy and guidelines. In This Role, You Will Responsibilities
Provide Strategic Leadership: Serve as a key liaison with leadership, maintaining strong enterprise partner relationships and proactively communicating all significant IT operational and application issues; identify new capabilities and potential customers to expand business opportunities; develop and present reports on IT performance, system uptime, Helpdesk efficiency, and security compliance to leadership and stakeholders. Lead and Optimize Helpdesk Operations: Oversee and enhance Helpdesk services to ensure efficient, high-quality support for end users; implement best practices in ticket management, response times, and issue resolution; develop and enforce Helpdesk SLAs and performance metrics; establish and maintain a knowledge base and self-service resources for end users. Mentor and Develop a High-Performing Team: Lead and manage the IT Helpdesk and Infrastructure teams; train, mentor, and develop junior and mid-level staff; manage compensation, conduct performance evaluations, and establish training plans; allocate resources to balance workloads. Ensure IT Infrastructure Excellence: Maintain the stability, integrity, and efficient operation of information systems; design and manage on-premises and cloud-based IT infrastructure; implement an IT systems management framework to drive operational excellence. Drive Innovation and Continuous Improvement: Provide technical guidance and develop project plans, schedules, and budget spend plans; collaborate with the technical team to enhance operational efficiencies through automation and process improvements; evaluate risks and implement improvements to projects, programs, and policies. Champion Cybersecurity Compliance: Work with the information security team to ensure infrastructure security controls are effectively implemented; develop and enforce IT policies and procedures for architecture, security, disaster recovery, standards, purchasing, and service provision. Manage IT Projects Effectively: Lead the planning and execution of Helpdesk and infrastructure-related projects; ensure effective communication and stakeholder management; control project scope, budget, schedule, quality, and customer satisfaction; oversee initiation and planning of program and project activities. Foster Collaboration and Communication: Drive effective teamwork and collaboration across multiple teams with diverse priorities; serve as the primary client liaison for technical solutions and attend customer meetings; interact with vendors, agencies, and client staff while maintaining open and regular communication. Contribute to Business Growth: Identify opportunities to enhance and expand Helpdesk and IT infrastructure capabilities; leverage existing customer relationships to identify new business opportunities. Qualifications
A bachelor’s degree from an accredited university or college in a technical field (e.g., Information Systems, Information Sciences and Technology, Engineering, Computer Science) or the equivalent combination of education, technical training, or work experience. PMP or ITIL Expert is required. Minimum of twelve (12) years of professional experience supporting and managing enterprise-wide complex IT projects, experience with hybrid environments (on-premises and cloud), and a minimum of three (3) years supervisory experience managing large project teams including hiring, training, evaluating performance, and dealing with performance issues. At least ten (10) years of hands-on experience in IT infrastructure services or development. Minimum of five (5) years of progressive management experience. Ability to lead projects using the Scrum/Agile framework. Ability to prepare management, business, technical, and personnel reports for internal and external use. Strong organizational skills with attention to detail and multi-tasking. Strong understanding of ITIL practices, including incident, problem, and change management. Experience with ticketing systems (e.g., ServiceNow, Remedy) and proficiency in generating reports and metrics. Active Top-Secret clearance with eligibility for Sensitive Compartmented Information (SCI) access. Additional Requirements
Must be able to obtain and maintain an SCI clearance. Flexible working hours, including availability for on-call duty and occasional weekend work. Willingness to undergo additional training as required. #CJ #DICE EEO and Employee Recognition
Harmonia is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Harmonia endorses affirmative action to employ and advance individuals with disabilities and protected veterans. Reasonable accommodation will be provided to enable applicants to apply and perform essential duties. If you need an accommodation, contact HR@harmonia.com.
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