Atria Management Company
Executive Director / Director Of Operations / General Manager
Atria Management Company, Boyertown, Pennsylvania, United States
Overview
Executive Director / Director Of Operations / General Manager role at Atria Management Company. The Executive Director leads the community’s day-to-day operations with full profit and loss responsibility, plans, implements, and evaluates all aspects of operations, recruits and trains team members, and supervises a high-performing team across sales, care, hospitality, and resident engagement. The role focuses on high customer satisfaction, a quality-oriented and engaged workforce, compliance with regulations, and maintaining a safe working and living environment. Responsibilities
Lead development and implementation of all sales and operations strategies and tactics for the community consistent with Company objectives. Regularly communicate performance with the Regional Vice President. Partner with the Community Sales Director to assess competitive threats, sales plan, and engage in business-to-business sales calls. Understand care regulations and support the resident care program by meeting with the Resident Services Director to address department concerns. Develop and implement strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services, and review activity as needed. Ensure adherence to the Resident’s Bill of Rights. Interview, hire, train, develop, and evaluate assigned staff. Team size typically varies; average range is 65-80. Assess resident needs in staffing levels and operate the community per Company policies and regulations. Assist in developing operational budgets and capital requirements, including forecasting and approving expenses. Serve as a liaison between field operations and the Support Center; build strong relationships with Support Center resources. Remain active in local community activities and establish networks for resident referrals. Review building construction and preventative maintenance; ensure safety and ongoing maintenance. Be able to work in various positions in the community and fill in as needed. Build a high-performing, engaged team and meet financial management requirements for the community. Participate in in-house sales activities, including prospective resident tours and special events. May drive Company vehicle as required by the community. Perform other duties as needed and/or assigned. Qualifications
Bachelor’s degree in Business Administration, Healthcare Administration, or related field is required. Three to five years of experience in operations management with demonstrated success in meeting financial and sales goals preferred. Ability to become licensed as an administrator for assisted living in states requiring such a license. Must possess a valid driver’s license; driving responsibilities may be required. Must comply with Company motor vehicle policy standards and Travel Policy. Benefits
Paid holidays and PTO Health, Dental, Vision, and Life Insurance Retirement Savings Plan / 401(k) employer match Tuition reimbursement (U.S. Based Communities) Enrollment in benefits varies by employee classification Apply now to join a team focused on resident thriving and community excellence.
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Executive Director / Director Of Operations / General Manager role at Atria Management Company. The Executive Director leads the community’s day-to-day operations with full profit and loss responsibility, plans, implements, and evaluates all aspects of operations, recruits and trains team members, and supervises a high-performing team across sales, care, hospitality, and resident engagement. The role focuses on high customer satisfaction, a quality-oriented and engaged workforce, compliance with regulations, and maintaining a safe working and living environment. Responsibilities
Lead development and implementation of all sales and operations strategies and tactics for the community consistent with Company objectives. Regularly communicate performance with the Regional Vice President. Partner with the Community Sales Director to assess competitive threats, sales plan, and engage in business-to-business sales calls. Understand care regulations and support the resident care program by meeting with the Resident Services Director to address department concerns. Develop and implement strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services, and review activity as needed. Ensure adherence to the Resident’s Bill of Rights. Interview, hire, train, develop, and evaluate assigned staff. Team size typically varies; average range is 65-80. Assess resident needs in staffing levels and operate the community per Company policies and regulations. Assist in developing operational budgets and capital requirements, including forecasting and approving expenses. Serve as a liaison between field operations and the Support Center; build strong relationships with Support Center resources. Remain active in local community activities and establish networks for resident referrals. Review building construction and preventative maintenance; ensure safety and ongoing maintenance. Be able to work in various positions in the community and fill in as needed. Build a high-performing, engaged team and meet financial management requirements for the community. Participate in in-house sales activities, including prospective resident tours and special events. May drive Company vehicle as required by the community. Perform other duties as needed and/or assigned. Qualifications
Bachelor’s degree in Business Administration, Healthcare Administration, or related field is required. Three to five years of experience in operations management with demonstrated success in meeting financial and sales goals preferred. Ability to become licensed as an administrator for assisted living in states requiring such a license. Must possess a valid driver’s license; driving responsibilities may be required. Must comply with Company motor vehicle policy standards and Travel Policy. Benefits
Paid holidays and PTO Health, Dental, Vision, and Life Insurance Retirement Savings Plan / 401(k) employer match Tuition reimbursement (U.S. Based Communities) Enrollment in benefits varies by employee classification Apply now to join a team focused on resident thriving and community excellence.
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