Alliant International University
Admissions Counselor - San Diego
Alliant International University, San Diego, California, United States, 92189
Overview
Alliant International University is a professional practice university committed to excellence in four areas: Education for Professional Practice, Scholarship, Multicultural and International Competence, and Community Engagement. The University supports students through quality education, applied training and research, and community service, especially for underserved populations. The mission is to equip students with competencies to practice professionally, provide public benefit, and address major contemporary social issues. Our Mission:
Alliant International University prepares students for professional careers of service and leadership and promotes the discovery and application of knowledge to improve the lives of people in diverse cultures and communities around the world. Our Vision:
An inclusive world empowered by Alliant alumni. Our IMPACT Values: Inclusion:
We value and engage the rich diversity of the Alliant community. Mentoring:
We provide guidance and create enabling environments for success. Passion:
We bring enthusiasm, creativity, and authenticity to our work. Accountability:
We act with integrity and responsibility in all we do. Communication:
We are responsive, transparent, and respectful in our interactions. Teamwork:
We collaborate to develop innovative solutions for our community. Position
Position Summary:
The Admissions Counselor, reporting to the Associate Director of Admissions and the Associate Campus Director/Campus Director, will be responsible for recruiting and managing the admissions processes for all Alliant degree programs. This role involves handling inquiries and reaching out to prospective students through various communication channels, including telephone, video conference, email, text messaging, and live chat, as well as conducting student interviews. Starting Salary:
Non-exempt position at $27.69-$28.71 per hour ($54,000 - $56,000 annualized, 37 hour work week). Benefits Include:
Medical/Prescription, Dental, Vision, Health Care & Department Care Flexible Spending Accounts, Voluntary Life and AD&D, Voluntary Benefit Plans: Accident, Critical Illness, or Hospital Indemnity Insurance, Legal Plan, Transportation Spending Account, Employee Tuition Waiver. Minimum Qualifications
Education:
Bachelor's Degree from an accredited college or university; or equivalent combination of education and relevant experience. Experience:
Experience in a college/university admissions department and/or two or more years of customer service, sales or marketing experience. Certifications, Licenses, etc.:
None. Skills: Proficiency with Microsoft Office applications, Salesforce or similar customer relationship management system, and experience with integrated business software systems in higher education, including relational databases. Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds. Excellent typing skills including speed (40 WPM minimum) and accuracy. A typing test may be required for counselors with live chat responsibilities. Proven ability to work effectively as a team player. Highly motivated, focused and results oriented. Ability to exercise discretion and tact in all interpersonal contacts, and to maintain confidentiality at all times. Ability to manage multiple tasks according to required deadlines. Maintain composure under high stress conditions. Ability to be optimistic, positive and supportive in all interactions with others. High level of accuracy and attention to detail. Duties & Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Relationship-building with prospective and continuing students, administration, faculty, staff, and external school districts and professional organizations. Provide admissions counseling to prospective students. Manage the admissions applications process, and coordinate interviews between appropriate parties. Provide counseling and overall customer service to prospective students at all stages in the admissions process via telephone, video conference, e-mail, text messaging, live chat and campus visits. Respond to new inquiries in a timely manner and adhere to communication strategy for all prospective students. Effectively communicate program offerings and details, across a range of degree programs, to prospective students. Maintain ongoing communication with applicants throughout the admissions process, tracking all communications using Salesforce and Anthology (CNS), when applicable. Attend recruitment fairs, and applicable conventions and conferences. Coordinate and present program information at open houses, informational webinars, community colleges, graduation fairs and local businesses. Coordinate the scheduling of student interviews with Faculty and/or Program Directors. Deliver weekly reports and admission updates as needed to Program Directors and Associate Director of Admissions & Associate Campus Director/Campus Director. Perform other related tasks, duties and responsibilities as required, assigned, or directed. Other
Supervisory Responsibility:
Direct Reports: None. Indirect Reports: None. Contact Responsibility:
Internal: Interacts with supervisor to receive direction and instructions and/or review of work results. Works with Student Finance, Financial Aid, Admissions, and Student Advising to assist matriculation of active students. External: Interacts with prospective students and family members for guidance and support. Primary Work Location & Travel:
Office Location: On Campus. Work Hours: Standard office hours, with occasional evening or weekend hours required. Travel: None. Administrative
Background Check Requirements:
Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status or continued employment. Additional Information:
Anti-Discrimination Policy: Alliant International University prohibits unlawful discrimination, harassment or retaliation in its educational programs, services and activities, and in employment practices. Alliant is an Equal Opportunity Employer; applicants from diverse backgrounds are encouraged to apply. Applicants must be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon documentation of identity and authorization to work in the United States. For accessibility, applicants may contact Human Resources at humanresources@alliant.edu or 858-635-4509. Notice:
The California Consumer Privacy Act (CCPA) Notice at Collection for California Employees and Applicants applies. Governing legislation includes applicable federal and California laws. Alliant International University is a smoke and tobacco free environment. Company:
Alliant International University, Inc. |
Country:
United States |
State/Region:
California |
City:
Emeryville |
Postal Code:
94608 |
Job ID:
282786
#J-18808-Ljbffr
Alliant International University is a professional practice university committed to excellence in four areas: Education for Professional Practice, Scholarship, Multicultural and International Competence, and Community Engagement. The University supports students through quality education, applied training and research, and community service, especially for underserved populations. The mission is to equip students with competencies to practice professionally, provide public benefit, and address major contemporary social issues. Our Mission:
Alliant International University prepares students for professional careers of service and leadership and promotes the discovery and application of knowledge to improve the lives of people in diverse cultures and communities around the world. Our Vision:
An inclusive world empowered by Alliant alumni. Our IMPACT Values: Inclusion:
We value and engage the rich diversity of the Alliant community. Mentoring:
We provide guidance and create enabling environments for success. Passion:
We bring enthusiasm, creativity, and authenticity to our work. Accountability:
We act with integrity and responsibility in all we do. Communication:
We are responsive, transparent, and respectful in our interactions. Teamwork:
We collaborate to develop innovative solutions for our community. Position
Position Summary:
The Admissions Counselor, reporting to the Associate Director of Admissions and the Associate Campus Director/Campus Director, will be responsible for recruiting and managing the admissions processes for all Alliant degree programs. This role involves handling inquiries and reaching out to prospective students through various communication channels, including telephone, video conference, email, text messaging, and live chat, as well as conducting student interviews. Starting Salary:
Non-exempt position at $27.69-$28.71 per hour ($54,000 - $56,000 annualized, 37 hour work week). Benefits Include:
Medical/Prescription, Dental, Vision, Health Care & Department Care Flexible Spending Accounts, Voluntary Life and AD&D, Voluntary Benefit Plans: Accident, Critical Illness, or Hospital Indemnity Insurance, Legal Plan, Transportation Spending Account, Employee Tuition Waiver. Minimum Qualifications
Education:
Bachelor's Degree from an accredited college or university; or equivalent combination of education and relevant experience. Experience:
Experience in a college/university admissions department and/or two or more years of customer service, sales or marketing experience. Certifications, Licenses, etc.:
None. Skills: Proficiency with Microsoft Office applications, Salesforce or similar customer relationship management system, and experience with integrated business software systems in higher education, including relational databases. Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds. Excellent typing skills including speed (40 WPM minimum) and accuracy. A typing test may be required for counselors with live chat responsibilities. Proven ability to work effectively as a team player. Highly motivated, focused and results oriented. Ability to exercise discretion and tact in all interpersonal contacts, and to maintain confidentiality at all times. Ability to manage multiple tasks according to required deadlines. Maintain composure under high stress conditions. Ability to be optimistic, positive and supportive in all interactions with others. High level of accuracy and attention to detail. Duties & Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Relationship-building with prospective and continuing students, administration, faculty, staff, and external school districts and professional organizations. Provide admissions counseling to prospective students. Manage the admissions applications process, and coordinate interviews between appropriate parties. Provide counseling and overall customer service to prospective students at all stages in the admissions process via telephone, video conference, e-mail, text messaging, live chat and campus visits. Respond to new inquiries in a timely manner and adhere to communication strategy for all prospective students. Effectively communicate program offerings and details, across a range of degree programs, to prospective students. Maintain ongoing communication with applicants throughout the admissions process, tracking all communications using Salesforce and Anthology (CNS), when applicable. Attend recruitment fairs, and applicable conventions and conferences. Coordinate and present program information at open houses, informational webinars, community colleges, graduation fairs and local businesses. Coordinate the scheduling of student interviews with Faculty and/or Program Directors. Deliver weekly reports and admission updates as needed to Program Directors and Associate Director of Admissions & Associate Campus Director/Campus Director. Perform other related tasks, duties and responsibilities as required, assigned, or directed. Other
Supervisory Responsibility:
Direct Reports: None. Indirect Reports: None. Contact Responsibility:
Internal: Interacts with supervisor to receive direction and instructions and/or review of work results. Works with Student Finance, Financial Aid, Admissions, and Student Advising to assist matriculation of active students. External: Interacts with prospective students and family members for guidance and support. Primary Work Location & Travel:
Office Location: On Campus. Work Hours: Standard office hours, with occasional evening or weekend hours required. Travel: None. Administrative
Background Check Requirements:
Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status or continued employment. Additional Information:
Anti-Discrimination Policy: Alliant International University prohibits unlawful discrimination, harassment or retaliation in its educational programs, services and activities, and in employment practices. Alliant is an Equal Opportunity Employer; applicants from diverse backgrounds are encouraged to apply. Applicants must be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon documentation of identity and authorization to work in the United States. For accessibility, applicants may contact Human Resources at humanresources@alliant.edu or 858-635-4509. Notice:
The California Consumer Privacy Act (CCPA) Notice at Collection for California Employees and Applicants applies. Governing legislation includes applicable federal and California laws. Alliant International University is a smoke and tobacco free environment. Company:
Alliant International University, Inc. |
Country:
United States |
State/Region:
California |
City:
Emeryville |
Postal Code:
94608 |
Job ID:
282786
#J-18808-Ljbffr