Ernst & Young Advisory Services Sdn Bhd
Quality-GMS Governance lead - AD
Ernst & Young Advisory Services Sdn Bhd, Indiana, Pennsylvania, us, 15705
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Job: Delivery Excellence COE Leader – GDS Consulting The EY Global Delivery Services (GDS) Consulting Quality, Delivery Excellence, and Risk Compliance function aims to ensure zero surprises in delivery and zero non-compliance. It drives value across the GDS Consulting practice, operating in a CMMI Level 5 environment and managing over 5,000 engagements globally. We are seeking a high-caliber Delivery Excellence COE Leader for our global competencies and field of plays, with a strong background in technology delivery and governance. The role collaborates with delivery leaders and partners to ensure engagements are delivered with the highest quality, efficiency, and predictability using CMMI-based methodologies, industrialized processes, advanced tools, and standardized methodologies, while overseeing delivery reviews. The role will optimize competencies within Delivery Excellence and support scaling service delivery maturity across regions and service lines.
This is a leadership role spanning Technology, Business, Risk, and People Consulting service lines, reporting to the GDS Consulting Regional Quality and Delivery Excellence leader. The function’s objectives include delivering high-value client services, empowering standardized delivery processes, integrating with global and regional leaders, and driving continuous improvement to achieve zero surprise delivery and exceptional client experiences.
Essential Functions
Delivery Review Leadership : Own and lead the delivery review process across global GDS Consulting; conduct regular reviews to assess performance, risks, client expectations, milestones, and quality standards; ensure high-risk engagements are closely monitored; facilitate review meetings with senior stakeholders and drive corrective actions; apply industrialized methodologies to ensure scalable, repeatable service delivery.
Delivery Excellence Oversight : Integrate CMMI practices into delivery reviews; cover scope, timelines, budget, quality, risk, and client satisfaction; implement KPI tracking and reporting to global leadership.
Process Optimization & Continuous Improvement : Identify opportunities for process improvements during reviews; lead initiatives to enhance delivery effectiveness, reduce risks, and improve client satisfaction; leverage review data to refine best practices and drive regional/service-line industrialization; act as a liaison with risk management to mitigate risks; establish governance for delivery excellence.
Stakeholder Engagement : Build relationships with global and regional leaders to align on objectives; manage escalations and drive timely resolutions; serve as escalation point for delivery performance concerns.
Client & Engagement Support : Ensure reviews align with client expectations and business objectives; contribute to exceptional client experiences by focusing on operational excellence and client satisfaction.
Coaching & Team Development : Mentor the Delivery Excellence team; ensure understanding and adherence to delivery review processes and best practices; foster a collaborative, innovative, results-oriented culture.
Analytical/Decision Making : Identify and resolve critical delivery, financial, contractual, and risk issues across a broad stakeholder network; guide actions to solve delivery, solution, transition, and managed services challenges; drive GO/green actions for high-risk engagements with global stakeholders.
Education and Experience : Bachelor’s or Master’s in information systems/engineering; 14+ years IT industry experience; experience with global client CXOs on contract negotiation, risk mitigation, and selling/delivering consulting services; exposure to industrialized delivery and global client relationships; experience with CMMI, ISO, information/security, contract compliance, Sox, Malcom Baldrige models.
Knowledge and Skills : Proven leadership in large-scale, multi-geography engagements; comprehensive end-to-end service delivery experience; strong understanding of contracts, financials, and governance; familiarity with ISO/CMMI standards and change management; ability to drive transformation and delivery excellence across multiple service lines and regions.
About EY EY exists to build a better working world by creating long-term value for clients, people and society. ENabled by data and technology, EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. EY refers to the global organization, and may refer to one or more of the member firms of Ernst & Young Global Limited, each a separate legal entity.
Provider: SAP as service provider. Session details and data center routing information are provided for technical context but do not alter the responsibilities of this role.
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Job: Delivery Excellence COE Leader – GDS Consulting The EY Global Delivery Services (GDS) Consulting Quality, Delivery Excellence, and Risk Compliance function aims to ensure zero surprises in delivery and zero non-compliance. It drives value across the GDS Consulting practice, operating in a CMMI Level 5 environment and managing over 5,000 engagements globally. We are seeking a high-caliber Delivery Excellence COE Leader for our global competencies and field of plays, with a strong background in technology delivery and governance. The role collaborates with delivery leaders and partners to ensure engagements are delivered with the highest quality, efficiency, and predictability using CMMI-based methodologies, industrialized processes, advanced tools, and standardized methodologies, while overseeing delivery reviews. The role will optimize competencies within Delivery Excellence and support scaling service delivery maturity across regions and service lines.
This is a leadership role spanning Technology, Business, Risk, and People Consulting service lines, reporting to the GDS Consulting Regional Quality and Delivery Excellence leader. The function’s objectives include delivering high-value client services, empowering standardized delivery processes, integrating with global and regional leaders, and driving continuous improvement to achieve zero surprise delivery and exceptional client experiences.
Essential Functions
Delivery Review Leadership : Own and lead the delivery review process across global GDS Consulting; conduct regular reviews to assess performance, risks, client expectations, milestones, and quality standards; ensure high-risk engagements are closely monitored; facilitate review meetings with senior stakeholders and drive corrective actions; apply industrialized methodologies to ensure scalable, repeatable service delivery.
Delivery Excellence Oversight : Integrate CMMI practices into delivery reviews; cover scope, timelines, budget, quality, risk, and client satisfaction; implement KPI tracking and reporting to global leadership.
Process Optimization & Continuous Improvement : Identify opportunities for process improvements during reviews; lead initiatives to enhance delivery effectiveness, reduce risks, and improve client satisfaction; leverage review data to refine best practices and drive regional/service-line industrialization; act as a liaison with risk management to mitigate risks; establish governance for delivery excellence.
Stakeholder Engagement : Build relationships with global and regional leaders to align on objectives; manage escalations and drive timely resolutions; serve as escalation point for delivery performance concerns.
Client & Engagement Support : Ensure reviews align with client expectations and business objectives; contribute to exceptional client experiences by focusing on operational excellence and client satisfaction.
Coaching & Team Development : Mentor the Delivery Excellence team; ensure understanding and adherence to delivery review processes and best practices; foster a collaborative, innovative, results-oriented culture.
Analytical/Decision Making : Identify and resolve critical delivery, financial, contractual, and risk issues across a broad stakeholder network; guide actions to solve delivery, solution, transition, and managed services challenges; drive GO/green actions for high-risk engagements with global stakeholders.
Education and Experience : Bachelor’s or Master’s in information systems/engineering; 14+ years IT industry experience; experience with global client CXOs on contract negotiation, risk mitigation, and selling/delivering consulting services; exposure to industrialized delivery and global client relationships; experience with CMMI, ISO, information/security, contract compliance, Sox, Malcom Baldrige models.
Knowledge and Skills : Proven leadership in large-scale, multi-geography engagements; comprehensive end-to-end service delivery experience; strong understanding of contracts, financials, and governance; familiarity with ISO/CMMI standards and change management; ability to drive transformation and delivery excellence across multiple service lines and regions.
About EY EY exists to build a better working world by creating long-term value for clients, people and society. ENabled by data and technology, EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. EY refers to the global organization, and may refer to one or more of the member firms of Ernst & Young Global Limited, each a separate legal entity.
Provider: SAP as service provider. Session details and data center routing information are provided for technical context but do not alter the responsibilities of this role.
#J-18808-Ljbffr