AHU Technologies Inc
Tech Enablement Program Support Analyst
AHU Technologies Inc, Washington, District of Columbia, us, 20022
Overview
Title: Tech Enablement Program Support Analyst
Short Description: The Enablement Program Support Analyst is responsible for clerical and administrative duties related to the delivery of training and knowledge management programs at Client. The role supports the Enablement Program and Senior Enablement Specialist/Training Lead in running the day-to-day operations of the Client Digital Services Training program and the development of the Knowledge Management Portal.
Long Description: The Client Tech Enablement Team is seeking an experienced Program Support Analyst to conduct day-to-day operations and support the management of the Tech Enablement Program, including all aspects of developing and managing the Client Digital Services Training program and the IT Service Management (ITSM) knowledge database.
Responsibilities
Manage Tech Enablement’s Digital Services Training Calendar
Support the development and roll-out of a Learning Management System for the Digital Services Training Program
Setup course registrations
Communicate with training facilitators
Upload and update course content and materials
Create and disseminate feedback surveys
Produce reports on training statistics
Assist with developing new training curricula
Manage training requests received through IT Service Management (ITSM) System and other various channels.
Develop needs assessments to evaluate the organization's training needs
Create new training materials including presentations, handouts, and guides
Design activities or lessons to teach certain technical skills
Create new and update/customize existing course materials
Support facilitators to ensure all virtual courses are running smoothly
Assist with inquiries in the Teams chat for virtual trainings
Support the production of virtual and in-person training/learning events
Manage the EnableTECH Community in Teams
Share training announcements and updates with all relevant stakeholders (Chief Information Officers (CIO), end-users, Training Coordinators, Operations Leads)
Monitor the Teams channel or CIO meetings to disseminate training information throughout the organization.
Support the creation of knowledge articles, user guides, video tutorials
Collaborate with other Client program teams to manage the Knowledge Creator Network
Manage the help article knowledge database on the end-user self-service portal
Performs other related duties as assigned.
Contract job description Responsibilities
Excellent verbal and written communication skills.
Strong presentation skills.
Excellent organizational skills and attention to detail.
Ability to evaluate and research training options and alternatives.
Ability to design and implement effective training and development.
Excellent time management skills with a proven ability to meet deadlines.
Proficient with Microsoft Office Suite or related software.
Knowledgeable of applicable federal, state, and local regulations
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Short Description: The Enablement Program Support Analyst is responsible for clerical and administrative duties related to the delivery of training and knowledge management programs at Client. The role supports the Enablement Program and Senior Enablement Specialist/Training Lead in running the day-to-day operations of the Client Digital Services Training program and the development of the Knowledge Management Portal.
Long Description: The Client Tech Enablement Team is seeking an experienced Program Support Analyst to conduct day-to-day operations and support the management of the Tech Enablement Program, including all aspects of developing and managing the Client Digital Services Training program and the IT Service Management (ITSM) knowledge database.
Responsibilities
Manage Tech Enablement’s Digital Services Training Calendar
Support the development and roll-out of a Learning Management System for the Digital Services Training Program
Setup course registrations
Communicate with training facilitators
Upload and update course content and materials
Create and disseminate feedback surveys
Produce reports on training statistics
Assist with developing new training curricula
Manage training requests received through IT Service Management (ITSM) System and other various channels.
Develop needs assessments to evaluate the organization's training needs
Create new training materials including presentations, handouts, and guides
Design activities or lessons to teach certain technical skills
Create new and update/customize existing course materials
Support facilitators to ensure all virtual courses are running smoothly
Assist with inquiries in the Teams chat for virtual trainings
Support the production of virtual and in-person training/learning events
Manage the EnableTECH Community in Teams
Share training announcements and updates with all relevant stakeholders (Chief Information Officers (CIO), end-users, Training Coordinators, Operations Leads)
Monitor the Teams channel or CIO meetings to disseminate training information throughout the organization.
Support the creation of knowledge articles, user guides, video tutorials
Collaborate with other Client program teams to manage the Knowledge Creator Network
Manage the help article knowledge database on the end-user self-service portal
Performs other related duties as assigned.
Contract job description Responsibilities
Excellent verbal and written communication skills.
Strong presentation skills.
Excellent organizational skills and attention to detail.
Ability to evaluate and research training options and alternatives.
Ability to design and implement effective training and development.
Excellent time management skills with a proven ability to meet deadlines.
Proficient with Microsoft Office Suite or related software.
Knowledgeable of applicable federal, state, and local regulations
#J-18808-Ljbffr