Pearson
Position
Systems Support Administrator - US
at Pearson Pearson Virtual Schools (PVS) is hiring a Systems Administrator, local to Baltimore, Maryland, to join the team that manages School IT Services for customers nationwide. Candidates should have practical experience in the support and administration of various IT services and the hands-on ability to manage and get things done in a highly technical environment. Professional customer service skills and independent troubleshooting capabilities are an inherent requirement of this role. This position will be 95% work from home. The other 5% will be in person when attending events, visiting schools or customers, or working from the local Pearson office for a specific purpose. Employees must have the appropriate means to work remotely, including adherence to work-at-home policies regarding home office setup, privacy of records, technology standards, equipment standards and expectations. The following equipment will be provided to you by the company as a full-time employee: 2 Primary Laptops and up to 10 “Test” Devices/Peripherals 4 External Monitors Additional hardware to support the requirements of multiple primary computers and test devices The following equipment will need to be provided by you, as the employee, when working from home: Headset (required) Keyboard (required) Mouse (required) Overall Responsibilities
Provide technical support and roll out solutions in planning, coordination, design, configuration, implementation, upgrade, and ongoing maintenance/monitoring along with day-to-day management of most school staff and student technology and applications Assist with escalated school staff and student tech support issues as needed, resolving customer issues using proven troubleshooting techniques Assist with troubleshooting daily technical issues and other day-to-day tasks as required for internal and external customers Administer and troubleshoot Windows (workstation and server), ChromeOS and ChromeOS Flex, laptops, Chromebooks, Apple iPads and printers Administer and troubleshoot all apps on Google Workspace, Microsoft 365, and Azure Configure devices for school staff and students and ensure access to required tools and resources Build, deploy, maintain, and manage servers running services including but not limited to domain controllers, file/print, web, Linux, SharePoint, DNS/DHCP Independently gather, evaluate, and assess key application functions related to customer needs Provide mentoring to Service Desk teams supporting our customers Primary escalation point of contact for support desks, accepting requests through ticketing systems and other channels Track and follow open tickets via multiple ticketing systems Prioritize, communicate, and complete tasks on multiple projects Participate in conference calls and gather business requirements from stakeholders Collaborate to resolve work and complete technical tasks on time with minimal guidance Create, document, and follow standard processes and procedures Contribute to and maintain a knowledge base repository Other duties as assigned
Technical Capabilities & Proficiencies
Microsoft Azure (365, Entra ID, Exchange, SharePoint, Virtual Machines) Microsoft Endpoint Manager (Intune and Autopilot) Microsoft On-Prem Active Directory (Users & Computers, Group Policy, Sites and Services, Domains and Trusts) Microsoft Windows Workstation and Server Administration (Win10, Win11, Server 2016/2019/2022) Microsoft SQL Google Cloud Directory Sync (GCDS) Google Workspace Plus for Education Google Voice Google Chrome Management Hardware and Software Configuration and Troubleshooting DNS, DHCP, SMTP, SFTP and other services File and Print Services IIS Web Servers Multifunction Print Devices PowerShell Scripting Knowledge and experience of the above includes day-to-day operational support, troubleshooting, provisioning, design, installation, configuration, administration, and maintenance.
Experience And Requirements
Bachelor’s degree in computer science or equivalent work experience Minimum of 3 years of experience in systems administration or equivalent in a large enterprise environment Able to work on call, evenings and/or weekends when necessary Available 24x7 during critical outages of supported systems Ability to understand technology and successfully integrate it into dynamic environments Ability to plan, prioritize and organize work schedule to maximize performance and meet real-time customer needs Excellent written and oral communication skills; must communicate clearly with a wide range of audiences Ability to establish priorities, work independently, and proceed with objectives without supervision Ability to switch gears when more pressing issues arise and juggle multiple calls and projects Excellent attention to detail Demonstrated ability to work in a fast-paced environment Customer-focused approach High degree of flexibility Team player track record Ability to work remotely, if necessary Broadband service at home Ability to work from home in a secure and distraction-free environment Applications will be accepted through September 29, 2025. This window may be extended depending on business needs. Compensation at Pearson is influenced by skill set, level of experience, and location. As required by certain state laws, the pay range for this position is:
Minimum full-time salary range is between $85,000-$95,000 . This position is eligible to participate in a sales incentive plan; information on benefits offered is here. Who We Are At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We are an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, or other protected status. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined by law. If you require accommodations, email TalentExperienceGlobalTeam@grp.pearson.com.
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Systems Support Administrator - US
at Pearson Pearson Virtual Schools (PVS) is hiring a Systems Administrator, local to Baltimore, Maryland, to join the team that manages School IT Services for customers nationwide. Candidates should have practical experience in the support and administration of various IT services and the hands-on ability to manage and get things done in a highly technical environment. Professional customer service skills and independent troubleshooting capabilities are an inherent requirement of this role. This position will be 95% work from home. The other 5% will be in person when attending events, visiting schools or customers, or working from the local Pearson office for a specific purpose. Employees must have the appropriate means to work remotely, including adherence to work-at-home policies regarding home office setup, privacy of records, technology standards, equipment standards and expectations. The following equipment will be provided to you by the company as a full-time employee: 2 Primary Laptops and up to 10 “Test” Devices/Peripherals 4 External Monitors Additional hardware to support the requirements of multiple primary computers and test devices The following equipment will need to be provided by you, as the employee, when working from home: Headset (required) Keyboard (required) Mouse (required) Overall Responsibilities
Provide technical support and roll out solutions in planning, coordination, design, configuration, implementation, upgrade, and ongoing maintenance/monitoring along with day-to-day management of most school staff and student technology and applications Assist with escalated school staff and student tech support issues as needed, resolving customer issues using proven troubleshooting techniques Assist with troubleshooting daily technical issues and other day-to-day tasks as required for internal and external customers Administer and troubleshoot Windows (workstation and server), ChromeOS and ChromeOS Flex, laptops, Chromebooks, Apple iPads and printers Administer and troubleshoot all apps on Google Workspace, Microsoft 365, and Azure Configure devices for school staff and students and ensure access to required tools and resources Build, deploy, maintain, and manage servers running services including but not limited to domain controllers, file/print, web, Linux, SharePoint, DNS/DHCP Independently gather, evaluate, and assess key application functions related to customer needs Provide mentoring to Service Desk teams supporting our customers Primary escalation point of contact for support desks, accepting requests through ticketing systems and other channels Track and follow open tickets via multiple ticketing systems Prioritize, communicate, and complete tasks on multiple projects Participate in conference calls and gather business requirements from stakeholders Collaborate to resolve work and complete technical tasks on time with minimal guidance Create, document, and follow standard processes and procedures Contribute to and maintain a knowledge base repository Other duties as assigned
Technical Capabilities & Proficiencies
Microsoft Azure (365, Entra ID, Exchange, SharePoint, Virtual Machines) Microsoft Endpoint Manager (Intune and Autopilot) Microsoft On-Prem Active Directory (Users & Computers, Group Policy, Sites and Services, Domains and Trusts) Microsoft Windows Workstation and Server Administration (Win10, Win11, Server 2016/2019/2022) Microsoft SQL Google Cloud Directory Sync (GCDS) Google Workspace Plus for Education Google Voice Google Chrome Management Hardware and Software Configuration and Troubleshooting DNS, DHCP, SMTP, SFTP and other services File and Print Services IIS Web Servers Multifunction Print Devices PowerShell Scripting Knowledge and experience of the above includes day-to-day operational support, troubleshooting, provisioning, design, installation, configuration, administration, and maintenance.
Experience And Requirements
Bachelor’s degree in computer science or equivalent work experience Minimum of 3 years of experience in systems administration or equivalent in a large enterprise environment Able to work on call, evenings and/or weekends when necessary Available 24x7 during critical outages of supported systems Ability to understand technology and successfully integrate it into dynamic environments Ability to plan, prioritize and organize work schedule to maximize performance and meet real-time customer needs Excellent written and oral communication skills; must communicate clearly with a wide range of audiences Ability to establish priorities, work independently, and proceed with objectives without supervision Ability to switch gears when more pressing issues arise and juggle multiple calls and projects Excellent attention to detail Demonstrated ability to work in a fast-paced environment Customer-focused approach High degree of flexibility Team player track record Ability to work remotely, if necessary Broadband service at home Ability to work from home in a secure and distraction-free environment Applications will be accepted through September 29, 2025. This window may be extended depending on business needs. Compensation at Pearson is influenced by skill set, level of experience, and location. As required by certain state laws, the pay range for this position is:
Minimum full-time salary range is between $85,000-$95,000 . This position is eligible to participate in a sales incentive plan; information on benefits offered is here. Who We Are At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We are an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, or other protected status. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined by law. If you require accommodations, email TalentExperienceGlobalTeam@grp.pearson.com.
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