Harvey Nash
Overview
We are looking for an experienced
Support Engineer
with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.
Job Details
Job Title: Technical Support Engineer
Job Duration: 12+ months
Job Location: Santa Clara, CA (3-days Hybrid)
Base pay range: $46.00/hr - $46.00/hr
A reasonable, good faith estimate of the minimum and maximum for this position is $46.30/hr on W2.
Seniority level: Associate
Employment type: Contract
Required Skills / Qualifications
Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues.
Cases are created by customers and managed by engineers using the ServiceNow software platform.
The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.
This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills.
This opportunity may evolve to include additional responsibilities and opportunities for career growth.
Experience with relational databases such as MySQL
English level B2 or above as we will be supporting customers; this is a customer facing role and the weight of customer support and case management element is split.
Technical prowess is key, but so is being prepared to serve customers.
We are looking for an experienced
Support Engineer
with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.
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Support Engineer
with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.
Job Details
Job Title: Technical Support Engineer
Job Duration: 12+ months
Job Location: Santa Clara, CA (3-days Hybrid)
Base pay range: $46.00/hr - $46.00/hr
A reasonable, good faith estimate of the minimum and maximum for this position is $46.30/hr on W2.
Seniority level: Associate
Employment type: Contract
Required Skills / Qualifications
Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues.
Cases are created by customers and managed by engineers using the ServiceNow software platform.
The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.
This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills.
This opportunity may evolve to include additional responsibilities and opportunities for career growth.
Experience with relational databases such as MySQL
English level B2 or above as we will be supporting customers; this is a customer facing role and the weight of customer support and case management element is split.
Technical prowess is key, but so is being prepared to serve customers.
We are looking for an experienced
Support Engineer
with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.
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