IDR, Inc.
Technical Support Engineer - Service Management
IDR, Inc., Santa Clara, California, us, 95053
Technical Support Engineer - Service Management
IDR is seeking a
Technical Support Engineer
to join one of our top Tech clients in
Santa Clara, CA . This role offers an exciting opportunity to get your foot in the door with one of the largest digital technology organizations! Position Overview/Responsibilities for the Technical Support Engineer - Service Management: We're seeking an experienced Technical Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues daily, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform. Top Skills: 2+ years’ Experience supporting external customers with troubleshooting difficult technical issues 2+ years' Experience writing & debugging Object Oriented code in Java & JavaScript Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML Experience with relational databases such as MySQL Experience administering: Linux, Unix OR Microsoft Server Experience within ServiceNow Platforms Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 11 years in a row Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Information Technology Industries:
IT Services and IT Consulting
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IDR is seeking a
Technical Support Engineer
to join one of our top Tech clients in
Santa Clara, CA . This role offers an exciting opportunity to get your foot in the door with one of the largest digital technology organizations! Position Overview/Responsibilities for the Technical Support Engineer - Service Management: We're seeking an experienced Technical Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues daily, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform. Top Skills: 2+ years’ Experience supporting external customers with troubleshooting difficult technical issues 2+ years' Experience writing & debugging Object Oriented code in Java & JavaScript Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML Experience with relational databases such as MySQL Experience administering: Linux, Unix OR Microsoft Server Experience within ServiceNow Platforms Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 11 years in a row Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Information Technology Industries:
IT Services and IT Consulting
#J-18808-Ljbffr