Children's National Medical Center
Clinical Resource Management Associate
Children's National Medical Center, Washington, District of Columbia, us, 20022
Overview
Job Description - Clinical Resource Management Associate (250002O8) Clinical Resource Management Associate - (250002O8) Description Under the supervision of a Registered Nurse Case Manager, the Clinical Resource Management Associate will interact with patients, families, vendors, payers, community agencies, and the multidisciplinary healthcare teams to assist in safe transitions of care and appropriate utilization of healthcare services. Qualifications
Minimum Education Associate's Degree (Required) Minimum Work Experience 2 years Healthcare or health related setting required. (Required) Functional Accountabilities Patient Scheduling Gather information required to make specialty appointments and outpatient procedures and take family preferences (day of week, location) into consideration when scheduling appointments. Apply knowledge of Children’s, its processes and payer requirements when scheduling appointments. Facilitate scheduling needed appointments (specialist, procedures) and work with the family to schedule PCP (primary care physician) appointment. Prioritize appointments to prevent discharge delays. Communicate scheduled appointments to the family and medical team using accepted processes. Work with the Case Manager(s) to prioritize the calls to be made on a daily basis. Use the Phone Call Script to complete post discharge calls and triage care failures/patient issues to appropriate member of the care team. Apply clinical knowledge when conducting follow up phone calls. Transition of Care Collaborate with Case Management, Social Work and physicians to meet patient/family needs. Utilize Case Management screening tool to gather pertinent information from patient/family. Interact and respond to inquiries from families, payers, external providers, and medical team by answering questions and explain information clearly and thoroughly to facilitate safe transition for patients. Fax discharge summaries for patients who don’t have PCP fax number in Cerner system. Performance Improvement Participate in the identification, implementation and evaluation of processes to improve work flow and customer service. Location & Schedule
Primary Location : District of Columbia-Washington Work Locations : CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010 Job : Non-Clinical Professional Organization Position Status: R (Regular) - FT - Full-Time Shift : Day Work Schedule : 830-5 Job Posting
Sep 24, 2025, 6:46:38 PM Salary
Full-Time Salary Range: 41288 - 68806.4 Children's National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your Rights Pay Transparency Nondiscrimination Poster. Please note that it is the policy of Children’s National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children’s National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.
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Job Description - Clinical Resource Management Associate (250002O8) Clinical Resource Management Associate - (250002O8) Description Under the supervision of a Registered Nurse Case Manager, the Clinical Resource Management Associate will interact with patients, families, vendors, payers, community agencies, and the multidisciplinary healthcare teams to assist in safe transitions of care and appropriate utilization of healthcare services. Qualifications
Minimum Education Associate's Degree (Required) Minimum Work Experience 2 years Healthcare or health related setting required. (Required) Functional Accountabilities Patient Scheduling Gather information required to make specialty appointments and outpatient procedures and take family preferences (day of week, location) into consideration when scheduling appointments. Apply knowledge of Children’s, its processes and payer requirements when scheduling appointments. Facilitate scheduling needed appointments (specialist, procedures) and work with the family to schedule PCP (primary care physician) appointment. Prioritize appointments to prevent discharge delays. Communicate scheduled appointments to the family and medical team using accepted processes. Work with the Case Manager(s) to prioritize the calls to be made on a daily basis. Use the Phone Call Script to complete post discharge calls and triage care failures/patient issues to appropriate member of the care team. Apply clinical knowledge when conducting follow up phone calls. Transition of Care Collaborate with Case Management, Social Work and physicians to meet patient/family needs. Utilize Case Management screening tool to gather pertinent information from patient/family. Interact and respond to inquiries from families, payers, external providers, and medical team by answering questions and explain information clearly and thoroughly to facilitate safe transition for patients. Fax discharge summaries for patients who don’t have PCP fax number in Cerner system. Performance Improvement Participate in the identification, implementation and evaluation of processes to improve work flow and customer service. Location & Schedule
Primary Location : District of Columbia-Washington Work Locations : CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010 Job : Non-Clinical Professional Organization Position Status: R (Regular) - FT - Full-Time Shift : Day Work Schedule : 830-5 Job Posting
Sep 24, 2025, 6:46:38 PM Salary
Full-Time Salary Range: 41288 - 68806.4 Children's National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your Rights Pay Transparency Nondiscrimination Poster. Please note that it is the policy of Children’s National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children’s National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.
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