Children's National Hospital
Clinical Resource Management Associate
Children's National Hospital, Washington, District of Columbia, us, 20022
Base pay range
$41,288.00/yr - $68,806.40/yr Responsibilities
Patient Scheduling: Gather information required to make specialty appointments and take family preferences (day of week, location) into consideration when scheduling appointments. Apply knowledge of Children’s, its processes and payer requirements when scheduling appointments. Facilitate scheduling needed appointments (specialist, procedures) and work with the family to schedule PCP (primary care physician) appointment. Prioritize appointments to prevent discharge delays. Communicate scheduled appointments to the family and medical team using accepted processes. Discharge Phone Call Support: Work with the Case Manager(s) to prioritize the calls to be made on a daily basis. Use the Phone Call Script to complete post discharge calls and triage care failures/patient issues to appropriate member of the care team. Apply clinical knowledge when conducting follow up phone calls. Maintain database on completed phone calls. Transition of Care: Collaborate with Case Management, Social Work and physicians to meet patient/family needs. Utilize Case Management screening tool to gather pertinent information from patient/family. Interact and respond to inquiries from families, payers, external providers, and medical team by answering questions and explain information clearly and thoroughly to facilitate safe transition for patients. Fax discharge summaries for patients who don’t have PCP fax number in Cerner system. Performance Improvement: Participate in the identification, implementation and evaluation of processes to improve work flow and customer service. Qualifications
Minimum Education: Associate's Degree (Required) Minimum Work Experience: 2 years Healthcare or health related setting required. (Required) Details
Primary Location: District of Columbia-Washington Work Locations: CN Hospital (Main Campus) Job: Non-Clinical Professional Organization: Patient Services Position Status: R (Regular) Shift: Day Work Schedule: 830-5 Job Posting: Sep 25, 2025, 12:16:38 AM Full-Time Salary Range: 41288 Seniority level
Entry level Employment type
Full-time Job function
Research, Analyst, and Information Technology Industries
Hospitals and Health Care
#J-18808-Ljbffr
$41,288.00/yr - $68,806.40/yr Responsibilities
Patient Scheduling: Gather information required to make specialty appointments and take family preferences (day of week, location) into consideration when scheduling appointments. Apply knowledge of Children’s, its processes and payer requirements when scheduling appointments. Facilitate scheduling needed appointments (specialist, procedures) and work with the family to schedule PCP (primary care physician) appointment. Prioritize appointments to prevent discharge delays. Communicate scheduled appointments to the family and medical team using accepted processes. Discharge Phone Call Support: Work with the Case Manager(s) to prioritize the calls to be made on a daily basis. Use the Phone Call Script to complete post discharge calls and triage care failures/patient issues to appropriate member of the care team. Apply clinical knowledge when conducting follow up phone calls. Maintain database on completed phone calls. Transition of Care: Collaborate with Case Management, Social Work and physicians to meet patient/family needs. Utilize Case Management screening tool to gather pertinent information from patient/family. Interact and respond to inquiries from families, payers, external providers, and medical team by answering questions and explain information clearly and thoroughly to facilitate safe transition for patients. Fax discharge summaries for patients who don’t have PCP fax number in Cerner system. Performance Improvement: Participate in the identification, implementation and evaluation of processes to improve work flow and customer service. Qualifications
Minimum Education: Associate's Degree (Required) Minimum Work Experience: 2 years Healthcare or health related setting required. (Required) Details
Primary Location: District of Columbia-Washington Work Locations: CN Hospital (Main Campus) Job: Non-Clinical Professional Organization: Patient Services Position Status: R (Regular) Shift: Day Work Schedule: 830-5 Job Posting: Sep 25, 2025, 12:16:38 AM Full-Time Salary Range: 41288 Seniority level
Entry level Employment type
Full-time Job function
Research, Analyst, and Information Technology Industries
Hospitals and Health Care
#J-18808-Ljbffr