The Salvation Army Southern California
Senior Program's Manager
The Salvation Army Southern California, Portland, Oregon, United States, 97204
Recruiting Opportunity Closes: 09.25.2025
Hourly Wage: $41.00 - $44.00 DOE
Hours Per Week: 40
Status: Exempt / Full Time
Number of Positions: 1
Department: Bridgeway of Hope Program
Position Title: Senior Programs Manager
Overview
The Salvation Army Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Application Instructions
Complete the online job application, upload a resume and cover letter. To apply online go to: Senior Programs Manager, or https://tinyurl.com/yhutwumb To apply in person go to 9827 NE Sunderland Ave. Portland, OR 97211. Bring a resume and cover letter and complete the job application provided to you. Incomplete applications will not be accepted. Questions: contact Justin Moshkowski at justin.moshkowski@usw.salvationarmy.org or call (503) 731-3916. Mr. Moshkowski is the sole point of contact for questions regarding this position. Recruiting Accommodation Statement: To obtain assistance with accommodations related to the Americans with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan. Scope Of Position
The Senior Programs Manager will refine and coordinate programs across multiple homeless shelters within our Salvation Army network. This leadership role is responsible for ensuring consistent, high-quality services with a focus on enhancing client experiences, training staff in effective client engagement, case management, crisis intervention, and policy compliance. The ideal candidate will uphold and mentor teams in the Salvation Army Code of Conduct while driving program outcomes that prioritize client dignity and well-being. Responsibilities
Develop and implement standardized program procedures across all shelter locations Establish performance metrics and monitoring systems to ensure quality service delivery Collaborate with executive leadership to align shelter programming with organizational mission and goals Lead continuous improvement initiatives to enhance programming Act as a liaison with private or governmental bodies for contract negotiations, compliance, and service-related issues Client Experience & Program Outcomes
Develop and implement client-centered program evaluation metrics across all shelter locations Lead initiatives to improve client satisfaction, engagement, and successful outcomes Collect and analyze client feedback to drive continuous program improvement Establish best practices for client-centered service delivery across all shelters Report on program effectiveness from a client experience perspective Training & Mentorship
Train and mentor shelter managers and staff in healthy, respectful client engagements Develop and implement comprehensive training programs for crisis intervention and de-escalation techniques Provide ongoing coaching to staff to strengthen skills in trauma-informed care Model and teach approaches for working with diverse and vulnerable populations Mentor teams in understanding and embodying the Salvation Army Code of Conduct Policy & Compliance
Ensure all programs adhere to Salvation Army policies, procedures, and ethical standards Develop systems to monitor and maintain compliance across shelter locations Create training materials that connect policy requirements to improved client outcomes Conduct regular compliance reviews and implement corrective action where needed Conduct regular record reviews and implement corrective actions Leadership & Coordination
Provide support to program managers across multiple shelter locations Facilitate cross-shelter collaboration and sharing of best practices Operate within program budgets with a focus on client-centered resource allocation Build a Resource pool of services for program case managers Find relative programs and services and ensure all programs do site visits and have resources Build relationships with community partners to enhance service delivery Setup site visits and vision trips for direct service personnel Represent the Salvation Army at community meetings and public forums as needed Education And Work Experience
Bachelor's degree in social work, public administration, nonprofit management, or related field; Master’s preferred 5+ years of experience in homeless services or related human services field 3+ years of management experience, preferably in a multi-site environment Demonstrated expertise in crisis intervention and de-escalation techniques Experience developing and delivering staff training programs Strong understanding of trauma-informed care and client-centered approaches Excellent communication, interpersonal, and leadership skills Experience with program evaluation and outcome measurement Competencies
Strong commitment to the Salvation Army mission and values Excellent interpersonal skills and ability to build trust with staff and clients Effective training and mentoring abilities Crisis management and conflict resolution expertise Cultural competence and sensitivity Ability to balance compassionate service with policy requirements Strong computer skills and written and oral communication Ability to work with limited oversight and be a self-starter Ability to manage multiple tasks and priorities Problem-solving, judgment, and decision-making skills Experience in budget management and resource optimization Work Environment
Travel between multiple shelter locations required (reliable transportation necessary) Some evening and weekend work may be required Must be comfortable in shelter environments and working with individuals experiencing homelessness Physical Requirements
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist as needed Ability to grasp, push, pull, and reach overhead Must be able to operate a computer and telephone Ability to lift up to 40 lbs Must be able to drive a motor vehicle and be certified to drive with The Salvation Army Ability to work on multiple projects in a semi-open office environment Licenses and Certifications preferred: Driver license; trauma-informed care; assertive engagement; first aid and CPR; non-violent crisis intervention; peer support; safe driving; civil rights training; bloodborne pathogens training; de-escalation training. Miscellaneous: The Salvation Army has a dress code appropriate to the work environment. The candidate may be required to pass a criminal history check. The organization reserves the right to modify duties as needed. Reasonable accommodations are available in accordance with applicable laws. Supervisor: Executive Director of Shelter, Bridgeway of Hope Seniority level
Mid-Senior level Employment type
Full-time Job function
Project Management and Information Technology Industries
Non-profit Organizations
#J-18808-Ljbffr
The Salvation Army Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Application Instructions
Complete the online job application, upload a resume and cover letter. To apply online go to: Senior Programs Manager, or https://tinyurl.com/yhutwumb To apply in person go to 9827 NE Sunderland Ave. Portland, OR 97211. Bring a resume and cover letter and complete the job application provided to you. Incomplete applications will not be accepted. Questions: contact Justin Moshkowski at justin.moshkowski@usw.salvationarmy.org or call (503) 731-3916. Mr. Moshkowski is the sole point of contact for questions regarding this position. Recruiting Accommodation Statement: To obtain assistance with accommodations related to the Americans with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan. Scope Of Position
The Senior Programs Manager will refine and coordinate programs across multiple homeless shelters within our Salvation Army network. This leadership role is responsible for ensuring consistent, high-quality services with a focus on enhancing client experiences, training staff in effective client engagement, case management, crisis intervention, and policy compliance. The ideal candidate will uphold and mentor teams in the Salvation Army Code of Conduct while driving program outcomes that prioritize client dignity and well-being. Responsibilities
Develop and implement standardized program procedures across all shelter locations Establish performance metrics and monitoring systems to ensure quality service delivery Collaborate with executive leadership to align shelter programming with organizational mission and goals Lead continuous improvement initiatives to enhance programming Act as a liaison with private or governmental bodies for contract negotiations, compliance, and service-related issues Client Experience & Program Outcomes
Develop and implement client-centered program evaluation metrics across all shelter locations Lead initiatives to improve client satisfaction, engagement, and successful outcomes Collect and analyze client feedback to drive continuous program improvement Establish best practices for client-centered service delivery across all shelters Report on program effectiveness from a client experience perspective Training & Mentorship
Train and mentor shelter managers and staff in healthy, respectful client engagements Develop and implement comprehensive training programs for crisis intervention and de-escalation techniques Provide ongoing coaching to staff to strengthen skills in trauma-informed care Model and teach approaches for working with diverse and vulnerable populations Mentor teams in understanding and embodying the Salvation Army Code of Conduct Policy & Compliance
Ensure all programs adhere to Salvation Army policies, procedures, and ethical standards Develop systems to monitor and maintain compliance across shelter locations Create training materials that connect policy requirements to improved client outcomes Conduct regular compliance reviews and implement corrective action where needed Conduct regular record reviews and implement corrective actions Leadership & Coordination
Provide support to program managers across multiple shelter locations Facilitate cross-shelter collaboration and sharing of best practices Operate within program budgets with a focus on client-centered resource allocation Build a Resource pool of services for program case managers Find relative programs and services and ensure all programs do site visits and have resources Build relationships with community partners to enhance service delivery Setup site visits and vision trips for direct service personnel Represent the Salvation Army at community meetings and public forums as needed Education And Work Experience
Bachelor's degree in social work, public administration, nonprofit management, or related field; Master’s preferred 5+ years of experience in homeless services or related human services field 3+ years of management experience, preferably in a multi-site environment Demonstrated expertise in crisis intervention and de-escalation techniques Experience developing and delivering staff training programs Strong understanding of trauma-informed care and client-centered approaches Excellent communication, interpersonal, and leadership skills Experience with program evaluation and outcome measurement Competencies
Strong commitment to the Salvation Army mission and values Excellent interpersonal skills and ability to build trust with staff and clients Effective training and mentoring abilities Crisis management and conflict resolution expertise Cultural competence and sensitivity Ability to balance compassionate service with policy requirements Strong computer skills and written and oral communication Ability to work with limited oversight and be a self-starter Ability to manage multiple tasks and priorities Problem-solving, judgment, and decision-making skills Experience in budget management and resource optimization Work Environment
Travel between multiple shelter locations required (reliable transportation necessary) Some evening and weekend work may be required Must be comfortable in shelter environments and working with individuals experiencing homelessness Physical Requirements
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist as needed Ability to grasp, push, pull, and reach overhead Must be able to operate a computer and telephone Ability to lift up to 40 lbs Must be able to drive a motor vehicle and be certified to drive with The Salvation Army Ability to work on multiple projects in a semi-open office environment Licenses and Certifications preferred: Driver license; trauma-informed care; assertive engagement; first aid and CPR; non-violent crisis intervention; peer support; safe driving; civil rights training; bloodborne pathogens training; de-escalation training. Miscellaneous: The Salvation Army has a dress code appropriate to the work environment. The candidate may be required to pass a criminal history check. The organization reserves the right to modify duties as needed. Reasonable accommodations are available in accordance with applicable laws. Supervisor: Executive Director of Shelter, Bridgeway of Hope Seniority level
Mid-Senior level Employment type
Full-time Job function
Project Management and Information Technology Industries
Non-profit Organizations
#J-18808-Ljbffr