Leap
Overview
We are seeking a sophisticated, service-driven General Manager to lead our boutique powered by the Leap Platform, located in Friendswood, TX. This opportunity is ideal for a seasoned retail leader with a deep appreciation for luxury accessories or fine jewelry and a passion for delivering an exceptional, high-touch client experience. You will embody the brand’s values and aesthetics, serving as a mentor to your team, a trusted advisor to clients, and a strategic driver of business results. You will inspire and lead a high-performing team that consistently delivers personalized client experiences and cultivates long-term customer relationships. Your ability to recruit, hire, and nurture talent will be key to sustaining a team that reflects the brand’s professionalism, warmth, and excellence. You will take full ownership of store operations, sales performance, and visual merchandising, ensuring the boutique reflects the highest brand standards at all times. With a deep understanding of the local luxury market, you will identify opportunities to drive growth through community engagement, in-store activations, and tailored outreach. In addition to managing daily operations and customer experience within your boutique, you may be called upon to support other Leap-powered luxury locations in your region, sharing best practices, supporting new store openings, and mentoring new leaders. This is a fast-paced, entrepreneurial role ideal for a leader who thrives in a dynamic environment, values autonomy, and is committed to continual growth. Responsibilities
Lead store operations, sales performance, and visual merchandising to meet brand standards. Deliver a personalized, high-touch client experience and build long-term client relationships. Recruit, hire, and develop a high-performing boutique team aligned with the brand’s values. Identify growth opportunities through community engagement, in-store events, and targeted outreach. Collaborate with Leap platforms and regional teams to share best practices and support new store openings. Oversee daily activities on the sales floor, including staff coaching and ensuring operational excellence. Qualifications
5+ years of leadership experience in luxury retail, accessories, or fine jewelry, with a track record of exceeding sales and service goals. GIA Certification is preferred but not required. Expertise in personalized clienteling, luxury service delivery, and storytelling through product knowledge. Strong business acumen with the ability to analyze metrics and adjust strategy to meet evolving goals. Operational excellence in scheduling, payroll, inventory, visual merchandising, and policy compliance. Comfortable leveraging digital tools and platforms such as Shopify, Endear, Slack, and Google Workspace to manage operations, clienteling, and communication. Flexible availability, including evenings, weekends, holidays, and occasional travel as needed. Ability to stand, walk, use ladders, and lift up to 50 lbs. Must be 18+ years of age. Compensation & Benefits
Annual Base Salary: 75k to 90k. Compensation will be determined based on experience, skills, and qualifications. Leap offers a competitive total rewards package, including: Unlimited PTO (blackout periods apply) Commission Eligible Healthcare benefits (medical, dental, vision) Flexible time off (paid holidays, unlimited PTO, sick leave, parental leave) Employee discounts and wardrobe allotment for participating Leap brands Employee Assistance Program Other perks and perks-specific benefits Equal Opportunity
However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. We value differences and are committed to an inclusive culture.
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We are seeking a sophisticated, service-driven General Manager to lead our boutique powered by the Leap Platform, located in Friendswood, TX. This opportunity is ideal for a seasoned retail leader with a deep appreciation for luxury accessories or fine jewelry and a passion for delivering an exceptional, high-touch client experience. You will embody the brand’s values and aesthetics, serving as a mentor to your team, a trusted advisor to clients, and a strategic driver of business results. You will inspire and lead a high-performing team that consistently delivers personalized client experiences and cultivates long-term customer relationships. Your ability to recruit, hire, and nurture talent will be key to sustaining a team that reflects the brand’s professionalism, warmth, and excellence. You will take full ownership of store operations, sales performance, and visual merchandising, ensuring the boutique reflects the highest brand standards at all times. With a deep understanding of the local luxury market, you will identify opportunities to drive growth through community engagement, in-store activations, and tailored outreach. In addition to managing daily operations and customer experience within your boutique, you may be called upon to support other Leap-powered luxury locations in your region, sharing best practices, supporting new store openings, and mentoring new leaders. This is a fast-paced, entrepreneurial role ideal for a leader who thrives in a dynamic environment, values autonomy, and is committed to continual growth. Responsibilities
Lead store operations, sales performance, and visual merchandising to meet brand standards. Deliver a personalized, high-touch client experience and build long-term client relationships. Recruit, hire, and develop a high-performing boutique team aligned with the brand’s values. Identify growth opportunities through community engagement, in-store events, and targeted outreach. Collaborate with Leap platforms and regional teams to share best practices and support new store openings. Oversee daily activities on the sales floor, including staff coaching and ensuring operational excellence. Qualifications
5+ years of leadership experience in luxury retail, accessories, or fine jewelry, with a track record of exceeding sales and service goals. GIA Certification is preferred but not required. Expertise in personalized clienteling, luxury service delivery, and storytelling through product knowledge. Strong business acumen with the ability to analyze metrics and adjust strategy to meet evolving goals. Operational excellence in scheduling, payroll, inventory, visual merchandising, and policy compliance. Comfortable leveraging digital tools and platforms such as Shopify, Endear, Slack, and Google Workspace to manage operations, clienteling, and communication. Flexible availability, including evenings, weekends, holidays, and occasional travel as needed. Ability to stand, walk, use ladders, and lift up to 50 lbs. Must be 18+ years of age. Compensation & Benefits
Annual Base Salary: 75k to 90k. Compensation will be determined based on experience, skills, and qualifications. Leap offers a competitive total rewards package, including: Unlimited PTO (blackout periods apply) Commission Eligible Healthcare benefits (medical, dental, vision) Flexible time off (paid holidays, unlimited PTO, sick leave, parental leave) Employee discounts and wardrobe allotment for participating Leap brands Employee Assistance Program Other perks and perks-specific benefits Equal Opportunity
However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. We value differences and are committed to an inclusive culture.
#J-18808-Ljbffr